Autoresonder doesn't work properly

Hello

Ispconfig 3.0.1.6 on Debian Lenny.
Problem is that files .vacation.lst.gdbm and .vacation.lst.lock are not deleted.
How to fix it?

 

Thanks.
Can I safely update from svn or better wait for stable?

I noticed one more thing, I can turn on autoresponder only for the primary domain. For the other domains, the user folder and files .vacation.msg and .autoresponder are not created.

Sorry for my poor english.

 

also problem with autoresponder

Hi Till,
I have also problems with autoresponder AND mailfilter.
If I activate autoresponder and/or mailfilter for a user mailbox, there are no files created in the users mail-dir (/var/vmail/domain/user/ )
I can't get autoreponder to work.
I checked all the logfiles in the monitor section of the current stable ispconfig3 - but can't find any corresponding messages. Which log would be the correct one? System log?
I use ispconfig on a 64bit lenny.

Hope you can help.
Is there any way to set the autoresponder manually? E.g. by placing a .vacation in the users directory?

Kind regards

Kai

 

There are no entries in the logs. Autoresponder files are created only for one domain, that which was entered as the first after the installation of ISPConfig.

 

Hi Domi-nik,
what is the first domain for you? The first created maildomain or the first created site?

Thank you for information

vistree

 

First domain -> the domain of my ISPConfig server.

Here is the log after enabling autoresponder (to be read from the bottom):

Debug No Updated records found, starting only the core.
Debug Set Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock
Debug Remove Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock
Debug Processed datalog_id 1014
Debug Call function 'update' in plugin 'maildrop_plugin' raised by event 'mail_user_update'.
Debug Call function 'user_update' in plugin 'mail_plugin' raised by event 'mail_user_update'.
Debug Found 1 changes, starting update process.

 

Hi,
If I set an autoresponder to one mailbox, I receive the following log-entries:

Code:

08.02.2010-09:27 - DEBUG - Set Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock
08.02.2010-09:27 - DEBUG - Found 2 changes, starting update process.
08.02.2010-09:27 - DEBUG - Call function 'user_update' in plugin 'mail_plugin' raised by event 'mail_user_update'.
08.02.2010-09:27 - DEBUG - Call function 'update' in plugin 'maildrop_plugin' raised by event 'mail_user_update'.
08.02.2010-09:27 - DEBUG - Processed datalog_id 1241
08.02.2010-09:27 - DEBUG - Call function 'user_update' in plugin 'mail_plugin' raised by event 'mail_user_update'.
08.02.2010-09:27 - DEBUG - Call function 'update' in plugin 'maildrop_plugin' raised by event 'mail_user_update'.
08.02.2010-09:27 - DEBUG - Processed datalog_id 1242
08.02.2010-09:27 - DEBUG - Remove Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock
08.02.2010-09:28 - DEBUG - Set Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock
08.02.2010-09:28 - DEBUG - No Updated records found, starting only the core.
08.02.2010-09:28 - DEBUG - Remove Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock

But still, in the folder of the user, there is no .autoresponder

Any idea?

 

Hi Till,
here are screenshots of one mailbox (attachement). I "removed" the email-address of the user!

 

Autoresponder form, Polish langauage.

 

Hi Till,
Output is empty

(domain.de and myuser are replacements for the mailbox-user I posted before)

Kind regards

vistree

 

As an update:
I created an mailbox for the domain with the id = 1 (mysql-table "web_domain").
Here I can create autoresponder correctly and I find the 2 files in the corresponding /var/vmail/mailfilters/domain1.de/user

Code:

.autoresponder
.vacation.msg

So the effect seems to be exactly the same as for domi-nik

Kind regards

vistree

 

Hmm, I created a mailfilter for an other user of the "problematic" domain, and afterwards also the autoresponder files were in the mailfilter folder.
This trick does not work for the problematic user.
So it seems to be a user-problem in this case.

Is this helpful?

 

Hi Till,
so I did.
But there is no change in behaviour.

Interesting is, that I tried to start the autoresponder for a totally different user, who never before activated the autoresponder.

Using the message "testing" it worked.
Afterwards I tried to change the messagetext to the one of the problematic user:

Code:

Sehr geehrte Damen und Herren,
 
vom 01.01.2010 bis 01.03.2010 bin ich nicht erreichbar.
In dringenden Fällen wenden Sie sich bitte an mein Büro (Tel.: 0000 - 000 000 00, [email protected]). 

Erfahrungsgemäß wird in diesem Zeitraum mein Postfach überfüllt sein. Sollten Sie nach dem 5. März noch Interesse an einer persönlichen Antwort haben, senden sie mir ihr E-mail bitte erneut.  

Mit freundlichen Grüßen
Mein Name
---------------------------------------------------------
Firma Firma
Inhaberin: Der Inhaber
Diestraße 6554
77777 Teststadt
 
Tel. (+49) 00000-000 000-00
Fax (+49) 00000-000 559-00
[email protected]
www.domainname.de

Neu: "Bei uns gibt es was neues - immer schön weiterlesen" Verlag, 99.95 €

I inserted this text in the autoresponder field and clicked save. Now, nothing more is working for this user, too! The .vacation.msg still contains "testing".

If I try to disable the autoresponder, the ispconfig log is fine, but the two autoresponder-files still exist in the users mailfiter-folder. Isn't this weird?

 

OK, some more updates:

I managed to "reset" the problematic user in the following way:
* deleting all text from autoresponder message
* disabling autoresponder
--> Save

Waiting until ispconfig-jobs are run.

Going back to the autoresponder tab:
* putting "test" in the message field
* enabling autoresponder
--> Save

After job has run, I have all needed files in the users mailfilter folder.

So, maybe the original message was to long, or there are some characters inside, which breacks the "update" procedure for the field??