cannot connect to ftp

Greetings, everyone -

Here's what I've been referencing:

-I followed the directions from 'ubuntu server 11.10 with ISP config 3'.
- read through the ispconfig 3 guide.

Here's the situation:

I am unable to connect to the ftp.
I am using pureftp.

so far, i've:

-created the client
-added the domain
-added ftp user


i tried using filezilla ftp client.

(see attached the image to this message)


Im running ispconfig 3.0.4 on Ubuntu server 11.10, on a dell t105.

any suggestions?

Thanks in advance!

Dennis

 

Hi till - thanks for the prompt response.



netstat -tap | grep ftp:

--------

tcp 0 0 *:ftp *:* LISTEN 18254/pure-ftpd (SE
tcp6 0 0 [::]:ftp [::]:* LISTEN 18254/pure-ftpd (SE

--------


iptables -L
----------------------------------------
Chain INPUT (policy ACCEPT)
target prot opt source destination
fail2ban-courierimaps tcp -- anywhere anywhere multiport dports imaps
fail2ban-courierimap tcp -- anywhere anywhere multiport dports imap2
fail2ban-courierpop3s tcp -- anywhere anywhere multiport dports pop3s
fail2ban-courierpop3 tcp -- anywhere anywhere multiport dports pop3
fail2ban-pureftpd tcp -- anywhere anywhere multiport dports ftp
fail2ban-sasl tcp -- anywhere anywhere multiport dports smtp
fail2ban-ssh tcp -- anywhere anywhere multiport dports ssh

Chain FORWARD (policy ACCEPT)
target prot opt source destination

Chain OUTPUT (policy ACCEPT)
target prot opt source destination

Chain fail2ban-courierimap (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

Chain fail2ban-courierimaps (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

Chain fail2ban-courierpop3 (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

Chain fail2ban-courierpop3s (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

Chain fail2ban-pureftpd (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

Chain fail2ban-sasl (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

Chain fail2ban-ssh (1 references)
target prot opt source destination
RETURN all -- anywhere anywhere

------

 

a few things to note:

1) I am using dynamic dns - so i do not have a static ip address set for this server.
my output of /etc/hosts:

127.0.0.1 localhost.localdomain localhost
127.0.1.1 server1.mydomain.com server1


so, the ip address in Server Config Tab of the ispconfig app is:

IP Address: 127.0.1.1

2) all the domains i am adding to my client reside on the machine where ispconfig is installed.

3) all the domains i am adding to my client have the same IP.

----------------

Two observations:

1) i cannot ping any added domains from an external machine. only internally.
2) i can access the all the added domains from a browser externally.
3) i can access the main server via ssh.

Thanks in advance!

 

One more tidbit:

I have no configuration entries in the DNS Zones tab.

Given what I've mentioned previously,..do I need anything here?

 

also -- another observation:

after installing ispconfig 3.0.4, I could only access the ispconfig app by using the application path in the domain -- ie. http://mydomain.com/ispconfig

http://mydomain.com:8080/ did not work for me..

Any suggestions?

 

Please use the IP address that is allocated to eth0. You should also update /etc/hosts with this IP.

Is this a physical server or a virtual machine?

 

Hi Falko -

Thanks for your response. This is a physical machine, not a vm.

So, in /etc/hosts, I will replace 127.0.1.1 with the ip address that is allocated to eth0 -- the one that is shown when i run ifconfig.

is that the only file that i change?

 

I changed the IP in /etc/hosts -- still no luck -- i am getting the same behavior.

 

Another observation --

I looked at the dbispconfig database and then at the ftp_user table and notice that no users were added to the table --also, the shell_users table is empty as well. (i added a shell user too and that was also not working).

from what i've read in the config files in /etc/pure-ftpd/conf, the pureftpdb looks at this database.


two questions --
1) could this be the root cause of the problem?
2) what would cause ftp users from being added to the ftp_users table? if this is empty, then from what table is the ispconfig admin gui getting the information from to display in the gui? it seems there might be a disconnect here.

thanks in advance,
Dennis

 

Yes.

Are your database details in /usr/local/ispconfig/server/lib/config.inc.php and /usr/local/ispconfig/interface/lib/config.inc.php correct?

 

Falko - Thanks for the reply. While I didn't see any obvious mistakes in the details,..there were a few things that I observed. Please see below.

here is what i am look at in 'usr/local/ispconfig/server/lib/config.inc.php'

starting at line 63

//**Database
$conf['db_type'] = 'mysql';
$conf['db_host'] = 'localhost';
$conf['db_database'] = 'dbispconfig';
$conf['db_user'] = 'ispconfig';
$conf['db_password'] = '~';
$conf['db_charset'] = 'utf8'; // same charset as html-charset - (HTML --> MYSQL: "utf-8" --> "utf8", "iso-8859-1" --> "latin1")
$conf['db_new_link'] = false;
$conf['db_client_flags'] = 0;


here is what i observed:
i looked at the user table of the running mysql instance db and at the user table for the ispconfig entry. I see that in the ispconfig entry, all the *_priv columns are set to 'N'.


Question --
1) Could that be the problem?
2) How to remedy?
3) where in the setup did I go wrong for it to be this way?

4) is the mysql user that is set in the config -- 'ispconfig' the correct user? I see that root user and the sys maintenance users are the only ones where the _priv columns are set to 'Y'.

Thanks in advance,
Dennis

 

Hi Till - thanks for the response.

I've tried logging into phpmyadmin with the user: ispconfig and was able to successfully login with access to the dbispconfig database.

Any other suggestions?

thanks,
Dennis

 

As stated in earlier messages - shoudln't the table, ftp_users, be populated with the ftp_user? at least, that is what i observed in the:

/usr/local/ispconfig/server/lib/config.inc.php

file.

so there must be some config gap here -- how to remedy this?

 

Hi Till -- yes, i do see the ftp users there - that must have been a mistake on my part. I double checked and i do see the user there.

so then how can i troubleshoot this issue of the ftp user not being able to log into the system?

thanks in advance,
Dennis

 

RESOLVED!

after double checking everything, I finally got around to checking my router.

I'm embarrassed to admit it, but seems like it was a firewall problem!

my home router's port was not open for 8080 and the ftp ports. only ssh and 80.

lesson for me - double check the obvious things first! - thanks for your help everyone!