thunderbird first time logging problem

Hi people.

I'm getting some problems on thunderbird clients. When they install thunder bird for the first time and they use de mail account setup for the first time they cannot connect and thunderbird says "configuration could not be verified-is the username or password wrong?"

On the server side it shows

Code:

Aug 13 17:10:22 xxxxxx postfix/smtpd[2618]: disconnect from unknown[86.104.128.77]
Aug 13 17:10:23 xxxxxx dovecot: imap-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx dovecot: pop3-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx dovecot: imap-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: connect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: connect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx dovecot: pop3-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx dovecot: imap-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: disconnect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: disconnect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: connect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: connect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx dovecot: pop3-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx dovecot: pop3-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: improper command pipelining after EHLO from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: improper command pipelining after EHLO from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx dovecot: imap-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: disconnect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: disconnect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: connect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: connect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx dovecot: pop3-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx dovecot: imap-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx dovecot: imap-login: Aborted login (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: improper command pipelining after EHLO from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2723]: disconnect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: improper command pipelining after EHLO from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:23 xxxxxx postfix/smtpd[2618]: disconnect from axx-xx-xx-xx.cpe.netcabo.pt[xx.xx.xx.xx]
Aug 13 17:10:24 xxxxxx dovecot: pop3-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx
Aug 13 17:10:36 xxxxxx dovecot: imap-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx, TLS: SSL_read() failed: error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
Aug 13 17:10:36 xxxxxx dovecot: imap-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=xx.xx.xx.xx, TLS: SSL_read() failed: error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca

And i know for sure that the login and password are right.
i'm using isp config 3.0.4.5 on debian squeeze

Any ideas??

 

Which tutorial (URL) did you use to set up the system? Do you use the correct Thunderbird settings?

 

Hi Falko i have used the following guide:
http://www.howtoforge.com/perfect-server-debian-squeeze-with-bind-and-dovecot-ispconfig-3

 

Do you use IMAP or IMAPS? Do you use plain text logins in Thunderbird?

 

Hi Falko.

I dont know if you are referring to this:

Code:

## ISPConfig3 Template file.
## This file was installed by ISPConfig3
## It will be replaced if ISPConfig3 is updated.

## Dovecot configuration file
base_dir = /var/run/dovecot/

protocols = imap imaps pop3 pop3s
#protocols = imaps pop3s
disable_plaintext_auth = no
log_timestamp = "%Y-%m-%d %H:%M:%S "

# ssl_cert_file = /etc/ssl/_.my-domain.tld/_.my-domain.tld.crt
# ssl_key_file = /etc/ssl/_.my-domain.tld/_.my-domain.tld.key

ssl_cert_file = /etc/postfix/smtpd.cert
ssl_key_file = /etc/postfix/smtpd.key

mail_privileged_group = mail

login_greeting = ISPConfig3 IMAP server ready...

## IMAP specific settings
protocol imap {
  mail_executable = /usr/lib/dovecot/rawlog /usr/lib/dovecot/imap
  mail_plugins = quota imap_quota
}

## POP3 specific settings
protocol pop3 {
  mail_executable = /usr/lib/dovecot/rawlog /usr/lib/dovecot/pop3
  pop3_uidl_format = %08Xu%08Xv
  mail_plugins = quota
}

## LDA specific settings
protocol lda {
  # Address to use when sending rejection mails.
  postmaster_address = [email protected]

  # Support for dynamically loadable plugins. mail_plugins is a space separated
  # list of plugins to load.
  mail_plugin_dir = /usr/lib/dovecot/modules/lda

  # UNIX socket path to master authentication server to find users.
  auth_socket_path = /var/run/dovecot/auth-master

  # Enabling Sieve plugin for server-side mail filtering
  mail_plugins = sieve quota
}


## Plugin settings
plugin {
  quota = dict:user::file:/var/vmail/%d/%n/.quotausage
  # Because the mail quota is called in the user query 
  # the maildir quota does not need to be set.
  # You do not need: quota = maildir

  sieve=/var/vmail/%d/%n/.sieve
}


## Authentication processes

# Executable location
#auth_executable = /usr/lib/dovecot/dovecot-auth
auth default {
  mechanisms = plain login

  # SQL database <doc/wiki/AuthDatabase.SQL.txt>
  passdb sql {
    # Path for SQL configuration file
    args = /etc/dovecot/dovecot-sql.conf
  }

# new quota support:
  userdb prefetch {
  }

  userdb sql {
    args = /etc/dovecot/dovecot-sql.conf
  }


  ## dovecot-lda specific settings
  ##
  socket listen {
    master {
      path = /var/run/dovecot/auth-master
      mode = 0600
      user = vmail # User running Dovecot LDA
      #group = vmail # Or alternatively mode 0660 + LDA user in this group
    }
  client {
          path = /var/spool/postfix/private/auth
          mode = 0660
          user = postfix
          group = postfix
        }
  }

}

mail_location = maildir:/var/vmail/%d/%n/Maildir

mail_uid = 5000
mail_gid = 5000

The problem is when thunderbird finish installation and starts the first time configuration. All-ways says "configuration could not be verified-is the username or password wrong?"
on server side:

Code:

Aug 20 09:50:05 xxxxx dovecot: imap-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=77.91.201.79, TLS: SSL_read() failed: error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
Aug 20 09:50:05 xxxxx dovecot: imap-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=77.91.201.79, TLS: SSL_read() failed: error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
Aug 20 09:50:07 xxxxx dovecot: imap-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=77.91.201.79, TLS: SSL_read() failed: error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
Aug 20 09:50:07 xxxxx dovecot: imap-login: Disconnected (no auth attempts): rip=xx.xx.xx.xx, lip=77.91.201.79, TLS: SSL_read() failed: error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca

 

Hi till

you where right if i put impa without SSL it works great.
But how can i put imap working with SSL and without SSL?