Hallo Im new with ISPconfig, pretty much fresh install(last stable version),emailing is working, but seems that email autorespondner won't work. i made a mailbox enabled autoresponder but i can't get autorespond. What to check and how to troubleshoot ? Mail log says that email is succesfully transfered to inbox. Raiko
Check the mail.log. Also a autoresponder is set only once, so if you try to test it, you will only get one answer for the first email that you send.
Here is log: Jan 9 22:35:09 icehost postfix/qmgr[3760]: C44A7C1A4E: from=<[email protected]>, size=1662, nrcpt=1 (queue active) Jan 9 22:35:10 icehost postfix/cleanup[21236]: 3A1EDC1A56: message-id=<CAKfiLE+yXUeEt-9W3ivUHeuFeNkSmq7O1Vkr61UMtSn_KBPurw@mail.gmail.com> Jan 9 22:35:10 icehost postfix/qmgr[3760]: 3A1EDC1A56: from=<[email protected]>, size=2192, nrcpt=1 (queue active) Jan 9 22:35:10 icehost amavis[11296]: (11296-19) Passed CLEAN, LOCAL [10.10.10.1] [10.10.10.1] <[email protected]> -> <[email protected]>, Message-ID: <CAKfiLE+yXUeEt-9W3ivUHeuFeNkSmq7O1Vkr61UMtSn_KBPurw@mail.gmail.com>, mail_id: 0gIoJgza3jIe, Hits: -2.998, size: 1662, queued_as: 3A1EDC1A56, [email protected], 1306 ms Jan 9 22:35:10 icehost postfix/smtp[21239]: C44A7C1A4E: to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=1.9, delays=0.45/0.03/0.02/1.4, dsn=2.0.0, status=sent (250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 3A1EDC1A56) Jan 9 22:35:10 icehost postfix/qmgr[3760]: C44A7C1A4E: removed Jan 9 22:35:10 icehost dovecot: lda([email protected]): sieve: msgid=<CAKfiLE+yXUeEt-9W3ivUHeuFeNkSmq7O1Vkr61UMtSn_KBPurw@mail.gmail.com>: stored mail into mailbox 'INBOX' Jan 9 22:35:10 icehost postfix/pickup[19702]: B921FC1A5E: uid=5000 from=<> Jan 9 22:35:10 icehost postfix/cleanup[21236]: B921FC1A5E: message-id=<[email protected]> Jan 9 22:35:10 icehost dovecot: lda([email protected]): sieve: msgid=<CAKfiLE+yXUeEt-9W3ivUHeuFeNkSmq7O1Vkr61UMtSn_KBPurw@mail.gmail.com>: sent vacation response to <[email protected]> Jan 9 22:35:10 icehost postfix/pipe[21248]: 3A1EDC1A56: to=<[email protected]>, relay=dovecot, delay=0.53, delays=0.18/0.09/0/0.26, dsn=2.0.0, status=sent (delivered via dovecot service) Jan 9 22:35:10 icehost postfix/qmgr[3760]: 3A1EDC1A56: removed Jan 9 22:35:10 icehost postfix/qmgr[3760]: B921FC1A5E: from=<>, size=662, nrcpt=1 (queue active) Jan 9 22:35:11 icehost postfix/smtpd[21245]: connect from localhost[127.0.0.1] Jan 9 22:35:11 icehost postfix/smtpd[21245]: AB386C1A56: client=localhost[127.0.0.1] Jan 9 22:35:11 icehost postfix/cleanup[21236]: AB386C1A56: message-id=<[email protected]> Jan 9 22:35:11 icehost postfix/smtpd[21245]: disconnect from localhost[127.0.0.1] Jan 9 22:35:11 icehost postfix/qmgr[3760]: AB386C1A56: from=<>, size=1100, nrcpt=1 (queue active) Jan 9 22:35:11 icehost amavis[19150]: (19150-03) Passed CLEAN, <> -> <[email protected]>, Message-ID: <[email protected]>, mail_id: nLRtZMPRIaLa, Hits: -1.901, size: 662, queued_as: AB386C1A56, 955 ms Jan 9 22:35:11 icehost postfix/smtp[21239]: B921FC1A5E: to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=1, delays=0.04/0/0.02/0.95, dsn=2.0.0, status=sent (250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as AB386C1A56) Jan 9 22:35:11 icehost postfix/qmgr[3760]: B921FC1A5E: removed Jan 9 22:35:11 icehost postfix/smtp[21253]: AB386C1A56: to=<[email protected]>, relay=mail.wavecom.ee[80.79.112.3]:25, delay=0.2, delays=0.02/0.03/0.02/0.12, dsn=2.0.0, status=sent (250 OK id=1Tt2N6-00060j-CQ) Jan 9 22:35:11 icehost postfix/qmgr[3760]: AB386C1A56: removed Here it is ::: [email protected]>: sent vacation response to <[email protected]> but i still don't get response back.
Did you check Gmail's spam folder? Please check if your server is blacklisted: http://mxtoolbox.com/blacklists.aspx
already checked a spam folder, nothing. Blacilist check is also clean. I don't believe also our ISP relay blocks, otherwise would this seeable in logs. We have 10 websites and more email accounts and email is working well. Nothing suspicous also ouer Fortinet Firewall, all needable ports are open. What and where i can doublecheck config files what is related with autorespondig ? Thnx Raiko.
According to the postfix log, the autoresponse message was successfully sent to gmail. If you use dovecot, then the autoresponder is defined in the .sieve file of the mail account in /var/vmail/domain.tld/user/
everything seems normal: require ["fileinto", "regex", "date", "relational", "vacation"]; # Move spam to spam folder if header :contains "X-Spam-Flag" "YES" { fileinto "Junk"; # Stop here so that we do not reply on spams stop; } keep; ################################################################# # Autoreply ################################################################# # Move spam to spam folder if header :contains "X-Spam-Flag" "YES" { fileinto "Junk"; # Stop here so that we do not reply on spams stop; } if allof(currentdate :value "ge" "iso8601" "2013-01-11T13:00:00", currentdate :value "le" "iso8601" "2013-01-13T00:00:00") { vacation :days 1 :subject "Out of office reply" "Puhkan"; }
Thats ok and according to the log file, the mail ahs been sent. Have you tried to send a message from a different account that is not hosted at gmail, e.g. a second account of your server, to see if you receive a answer there.
It works when i send from account what is hosted in the same server but from outside, example from my work email or gmail, it won't. Weird.
Then the autoresponder is most likely not the problem here as it sends the emails to all addresses. Most likely your external accounts filter out or block the emails, this can happen when your ip is on any blaklists or the reverse dns record is wrong or missing.
PTR Record Exist and is correct. Is it possible to get from U Paid support and u could check my configs ?
Sure, we offer all kind of support services for ISPConfig. You can reach the support by using our ticket system here: http://support.projektfarm.com/ or by sending an email to support [at] projektfarm [dot] de
