ispconfig letsencrypt 504 error

Hi,
I have letsencrypt working for other sites, but one does not work.
I have searched the forum also looked at the common errors but could not find a clue.
I checked the DNS settings and the website is accessible, I compared the working websites to the one that doesn't. The settings from the working websites and the not working one look the same.
When I look at the log files I get:

2017-05-19 13:34:04,362EBUG:certbot.main:Root logging level set at 20
2017-05-19 13:34:04,365:INFO:certbot.main:Saving debug log to /var/log/letsencrypt/letsencrypt.log
2017-05-19 13:34:04,366:WARNING:certbot.cli:You are running with an old copy of letsencrypt-auto that does not receive updates, and is less reliable than more recent versions. We recommend upgrading to the latest certbot-auto script, or using native OS $
2017-05-19 13:34:04,367EBUG:certbot.clieprecation warning circumstances: /root/.local/share/letsencrypt/bin/letsencrypt / {'LANG': 'en_US.UTF-8', 'SHELL': '/bin/sh', 'SHLVL': '3', 'PWD': '/usr/local/ispconfig/server', 'LOGNAME': 'root', 'HOME': '/ro$
2017-05-19 13:34:04,367EBUG:certbot.main:certbot version: 0.9.3
2017-05-19 13:34:04,367EBUG:certbot.main:Arguments: ['-n', '--text', '--agree-tos', '--expand', '--authenticator', 'webroot', '--server', 'https://acme-v01.api.letsencrypt.org/directory', '--rsa-key-size', '4096', '--email', 'postmaster@haptotherapie-$
2017-05-19 13:34:04,369EBUG:certbot.mainiscovered plugins: PluginsRegistry(PluginEntryPoint#nginx,PluginEntryPoint#standalone,PluginEntryPoint#manual,PluginEntryPoint#webroot,PluginEntryPoint#apache,PluginEntryPoint#null)
2017-05-19 13:34:04,370EBUG:certbot.plugins.selection:Requested authenticator webroot and installer None
2017-05-19 13:34:04,380EBUG:certbot.plugins.selection:Single candidate plugin: * webroot
Description: Place files in webroot directory
Interfaces: IAuthenticator, IPlugin
Entry point: webroot = certbot.plugins.webroot:Authenticator
Initialized: <certbot.plugins.webroot.Authenticator object at 0x7f6bbfba7dd0>
Prep: True
2017-05-19 13:34:04,382EBUG:certbot.plugins.selection:Selected authenticator <certbot.plugins.webroot.Authenticator object at 0x7f6bbfba7dd0> and installer None
2017-05-19 13:34:04,807EBUG:certbot.mainicked account: <Account(77d27bd6c4ff421515d193ee76e694da)>
2017-05-19 13:34:04,811EBUG:root:Sending GET request to https://acme-v01.api.letsencrypt.org/directory. args: (), kwargs: {}
2017-05-19 13:34:04,823:INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (1): acme-v01.api.letsencrypt.org
2017-05-19 13:35:05,044EBUG:requests.packages.urllib3.connectionpool:"GET /directory HTTP/1.1" 504 176
2017-05-19 13:35:05,050EBUG:root:Received <Response [504]>. Headers: {'Content-Length': '176', 'Expires': 'Fri, 19 May 2017 13:35:05 GMT', 'Server': 'AkamaiGHost', 'Connection': 'keep-alive', 'Pragma': 'no-cache', 'Cache-Control': 'max-age=0, no-cache$
2017-05-19 13:35:05,050EBUG:acme.client:Received response <Response [504]> (headers: {'Content-Length': '176', 'Expires': 'Fri, 19 May 2017 13:35:05 GMT', 'Server': 'AkamaiGHost', 'Connection': 'keep-alive', 'Pragma': 'no-cache', 'Cache-Control': 'max$
2017-05-19 13:35:05,055EBUG:certbot.main:Exiting abnormally:
Traceback (most recent call last):
File "/root/.local/share/letsencrypt/bin/letsencrypt", line 11, in <module>
sys.exit(main())
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/certbot/main.py", line 776, in main
return config.func(config, plugins)
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/certbot/main.py", line 558, in obtain_cert
le_client = _init_le_client(config, auth, installer)
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/certbot/main.py", line 375, in _init_le_client
return client.Client(config, acc, authenticator, installer, acme=acme)
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/certbot/client.py", line 190, in __init__
acme = acme_from_config_key(config, self.account.key)
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/certbot/client.py", line 42, in acme_from_config_key
return acme_client.Client(config.server, key=key, net=net)
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/acme/client.py", line 63, in __init__
self.net.get(directory).json())
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/acme/client.py", line 624, in get
self._send_request('GET', url, **kwargs), content_type=content_type)
File "/root/.local/share/letsencrypt/local/lib/python2.7/site-packages/acme/client.py", line 571, in _check_response
raise errors.ClientError(response)
ClientError: <Response [504]>
Does anyone know what is the cause?
Best Regards,
Ronald

 

Hi Till,
I have corrected a DNS issue with the vps provider. A form did not allow a dot after the their ns server. It has been removed the certificate is isssued and I see both the ssl and Letsencrypt boxes checked.
The site haptotherapie-echt.nl is not shown with the certificate. I traced it down to a missing vhost 443 section. In other websites it is added, bu no matter what I do it is not added to the vhosts file.
When I manually remove the vhosts file and dpo SAVE from ispconfig, only the :80 section is added.
Should I try to remove the website and add a completely new one?
Regards,
Ronald

 

Ok, now I did a Save and surprise the :443 section is added?
What I did was adding www. in front of the domain to the domain field in the webdomain section.
Is that supposed to be this way? All other website are without www. in the domain field.
Best Wishes,
Ronald