The ISPConfig interface is not accessible with 500 internal error

Hello everyone, i have a 500 error with ISPConfig, the ISPConfig interface is not accessible but other sites work well. Here is the log :

Code:

[Tue Oct 15 15:22:37.457729 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: PHP Warning:  mysqli_real_connect(): (HY000/2002): Permission denied in /usr/local/ispconfig/interface/lib/classes/db_mysql.inc.php on line 85
[Tue Oct 15 15:22:37.457793 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: PHP Warning:  mysqli_real_connect(): (HY000/2002): Permission denied in /usr/local/ispconfig/interface/lib/classes/db_mysql.inc.php on line 91
[Tue Oct 15 15:22:37.457918 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: PHP Fatal error:  Uncaught Error: Call to a member function queryOneRecord() on boolean in /usr/local/ispconfig/interface/lib/app.inc.php:166
[Tue Oct 15 15:22:37.457926 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: Stack trace:
[Tue Oct 15 15:22:37.457933 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: #0 /usr/local/ispconfig/interface/lib/app.inc.php(93): app->conf('interface', 'session_timeout')
[Tue Oct 15 15:22:37.457941 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: #1 /usr/local/ispconfig/interface/lib/app.inc.php(381): app->initialize_session()
[Tue Oct 15 15:22:37.457949 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: #2 /usr/local/ispconfig/interface/web/index.php(32): require_once('/usr/local/ispc...')
[Tue Oct 15 15:22:37.457957 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr: #3 {main}
[Tue Oct 15 15:22:37.457965 2019] [fcgid:warn] [pid 20072:tid 140601752266496] [client 154.125.214.220:57637] mod_fcgid: stderr:   thrown in /usr/local/ispconfig/interface/lib/app.inc.php on line 166

Thank you in advance

 

There are several threads about your problem in this forum. But start with
https://www.howtoforge.com/community/threads/please-read-before-posting.58408/
Then use Internet search Engines with

Code:

site:howtoforge.com ISPConfig interface is not accessible

 

Ah how to check that? Knowing that i activated php7.2-fpm this morning. I had to add it for my other sites but now ISPConfig is not working.
Regards

 

Thank you, I have one warning and no error, here is the warning:
##### SERVER #####
IP-address (as per hostname): ***. ***. ***. ***
[WARN] could not determine server's ip address by ifconfig

 

I have this at ports level:

Code:

[localhost]:3306       (370/mysqld)
[localhost]:10026       (732/amavisd-new)
[localhost]:10027       (529/master)
[anywhere]:587       (529/master)
[localhost]:11211       (158/memcached)
[localhost]10       (201/dovecot)
[localhost]43       (201/dovecot)
*:*:*:*::*:80       (27387/apache2)
*:*:*:*::*:8080       (27387/apache2)

Is this normal asterisks at the port: 8080 ?

 

Seems you refuse to reveal the information needed to give you help.
Then do it the hard way:

• Replace default PHP version to the original that comes with your operating system

 

Same error when replace default PHP version.

 

No, that is apache2 on that port. That is correct, it serves the ispconfig page.

The provided information is not enough to help you.
- Distribution (Debian/CentOS?)
- PHP version
- PHP modules
- ISPconfig Version

This information, you can find in the report, which you looked at but don't want to share with us ...

Basically, ispconfig cannot connect to the database. Possible causes:
- MYSQL server is not running
- MYSQL server is not listening
- MYSQL password is wrong
- PHP is not allowed to connect to MYSQL server (restrictions, e.g. SELinux)
- PHP is not able (no module) to connect to MYSQL server
...

Have you done any other changes than switching the PHP version?