ISPConfig - Unable to retrieve version file.

Discussion in 'Installation/Configuration' started by Andre Hall, Oct 8, 2022.

  1. Andre Hall

    Andre Hall New Member

    Today while trying to update my server ISPConfig 3.2.8p2 I received an 'Unable to retrieve version file' after running 'ispconfig_update.sh'. In the past I've been able to update my server using this method with no issues. I did do some research to investigate what could be the problem, I can't ping ispconfig.org (can ping other domains without issue). Checked 'php.ini' to ensure allow_url_fopen was on as was suggested could be an issue. I haven't changed anything on my network which would restrict my server from reaching ispconfig.org, it's just unreachable. Any recommendations in resolving this would be helpful.
     
  2. ahrasis

    ahrasis Well-Known Member HowtoForge Supporter

    That could just be a temporary hiccup. May be just wait a little more and see?
     
    Andre Hall likes this.
  3. Andre Hall

    Andre Hall New Member

    I've been trying all day. I just found a solution that worked, just disabled IPv6 on my network interface. Working now.
     
  4. ahrasis

    ahrasis Well-Known Member HowtoForge Supporter

    That might not be the best solution but it is good to hear that it works again.

    You might need to do something about your ipv6 settings in your server (and in your router too, if it is behind nat firewall) to make your server work with ipv6.
     
  5. Andre Hall

    Andre Hall New Member

    It had been working just fine with IPv6 enable just fine for last year and a half with no issues. I'm not experiencing issues with anything else on my network experiencing connectivity issue around IPv6 except today with my ISPConfig server. Not certain I would chalk this up to be an issue with IPv6 on my firewall either since I know I connect to other services leveraging IPv6.
     
    ahrasis likes this.
  6. ahrasis

    ahrasis Well-Known Member HowtoForge Supporter

    Could also be on the other end that you trying to connect to. As said, it could just be a temporary hiccup.
     
  7. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    Same thing happened to me, namely ispconfig_update.sh ended with
    Code:
    Unable to retrieve version file
    I have a multiserver setup, other servers were just before this succesfully updated.
    I searched for this thread, and after reading it tried again. Now ispconfig_update.sh worked.
    So I think @ahrasis stated it correctly, it is some temporary glitch in the site update is downloaded from.
     
  8. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Works fine here. Might be a temporary hiccup.
     

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