Hello , i got asked to do a backup of the files and databases that are in this platform , i created a user FTP but when i try to get acces it gives me a error 530 authentification ( using FileZilla ) here is the message Statut : Connexion à 91.121.223.164:21… Statut : Connexion établie, attente du message d’accueil… Statut : Initialisation de TLS… Statut : Connexion TLS établie. Commande : USER giacusertwplatf24 Réponse : 331 User giacusertwplatf24 OK. Password required Commande : PASS ******** Réponse : 530 Login authentication failed Erreur : Erreur critique : Impossible d’établir une connexion au serveur even when i generate another password or create another user it gives the same error message , i would like some help if possible. Thanks.
Check FileZilla settings and ensure you connect by FTP or FTPS mode, not SFTP. SFTP is SSH and not FTP.
i use FTP connexion , i even created another user FTP but i get always the same message. i even created another fresh user in the control pannel but i always get the same error message 530
Is the server behind a router or a firewall or do you run a firewall on that server? If yes, then you might have to configure and open a passive port range: https://www.faqforge.com/linux/cont...ange-in-pure-ftpd-on-debian-and-ubuntu-linux/
Mhh but even if the passive port range is blocked, the auth should work, as that still communicates over port 21 right? @emteq Can you check the ftp server log and see what it says? And double check the creditials to make sure. Did you change any settings in the config of you ftp server?
Yes, indeed you're right. @emteq : Please post a screenshot of the FTP user details page from ISPConfig. Maybe you left out the user prefix part of the username?
