error loading plugin in wp

Discussion in 'General' started by willoriker, Jan 30, 2023.

  1. willoriker

    willoriker Member

    hi to everybody!
    i have a problem with a site ( one of many) with WP
    every time the customer try to load a new plugin, receive a messege:
    Instalación fallida: No se ha podido instalar la actualización porque algunos archivos no se ha podido copiar. Esto suele ser debido a permisos de archivo inconsistentes.
    translation:
    Installation failed: The update could not be installed because some files could not be copied. This is usually due to inconsistent file permissions.
    i know how to rebuild permision in the web folder, but i dont know user name for this site
    tx in advance
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    You can find the user and group name of a website on the options tab of the website settings in ISPConfig.
     
  3. willoriker

    willoriker Member

    tx till!
    the question i made this:
    chown web13:client2 /var/www/clients/client2/web13
    chmod 0755 /var/www/clients/client2/web13

    but problem remain!
     
  4. willoriker

    willoriker Member

    sorry !
    tx till!
    the question i made this:
    chown web13:client2 /var/www/clients/client2/web13/web
    chmod 0755 /var/www/clients/client2/web13/web/

    but problem remain!
     
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Do not chmod the directory. This may break the site. Just use chown and only for files inside the web directory. The command is:

    chown -R web13:client2 /var/www/clients/client2/web13/web/*
     

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