Mailbox e-mail filter search hangs when logged in as mailuser

Discussion in 'General' started by basmevissen, Jan 18, 2024.

  1. basmevissen

    basmevissen Member

    Hi,

    I've a problem with searching the list of email filters of a mailbox when I'm logged in as mailuser. It does not happen when I'm logged in as site admin or client. When I want to search in the Email Filters, the screen jumps back to the overview screen and shows the waiting animation window. See screenshot below. It does not recover nor error out at some point. I do not see any errors in ispconfig.log.

    Any idea what is going on or how I can debug this? I tried a few mailuser accounts and they behave the same.

    Many thanks in advance,

    Bas.

    Machine is a VPS with Ubuntu 14.04.6 LTS (Trusty Tahr)) ISPConfig 3.2.11p1.

    upload_2024-1-18_18-18-42.png
     

    Attached Files:

  2. till

    till Super Moderator Staff Member ISPConfig Developer

    any errors in global apache or nginx error.log file when you do this?
     
  3. basmevissen

    basmevissen Member

    No errors there, unfortunately.
     
  4. pyte

    pyte Well-Known Member HowtoForge Supporter

    How is that even possible?

    //Edit: I hope you have ESM/Ubuntu Pro, anyway you really should consider upgrading your OS asap
     
    Last edited: Jan 19, 2024
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Might be that your PHP version is too old, please run the command:

    php --version

    and post the result. ISPConfig 3.2.11p1 does not support such old Ubuntu versions anymore, so it might be that parts of the code is incompatible with that old OS.
     
  6. basmevissen

    basmevissen Member

    upload_2024-1-19_11-30-51.png

    Server seems to run fine, it is obviously an ESM version, that will expire soon. It actually started as a fresh Ubuntu 12.04 VPS.
    I've a newer PHP version and newer MySQL server running to support an up-to-date Wordpress site on it. Yes, it is becoming a bit of a challenge now :)
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    The PHP version is indeed ok. You can e.g. try to use the developer tools of the web browser to see if you get any js errors there when this happens.
     
  8. basmevissen

    basmevissen Member

    upload_2024-1-19_12-18-30.png
    upload_2024-1-19_12-19-7.png

    I do see some issues. Does this ring a bell with you?
     
  9. basmevissen

    basmevissen Member

    Upgraded OS to Ubuntu 22.04 LTS and problem persists. Same error in browser. Any idea?
     
  10. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

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