Cannot access email account inbox - server error

Discussion in 'General' started by erayski, Apr 15, 2024.

  1. erayski

    erayski New Member

    I have many email accounts under different domains but there is this one where I cannot access the inbox. It was working normally until today. I tried with thunderbird and roundcube and got the same error on both - "Server error"
    Didn't find anything on the net so decided to ask here.
    Any ideas?
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Check the mail.log file to see what the error is.
     
  3. erayski

    erayski New Member

    When I try to login to the account this is logged to the file:
    dovecot: imap-login: Login: user=<{mail_account}>, method=PLAIN, rip=x.x.x.x, lip=y.y.y.y, mpid={id}, TLS, session=<{session}>
    and nothing after that

    after some time: "{mail_account}: Connection closed" is logged to the file
     
  4. erayski

    erayski New Member

    Problem resolved!
    Dovecot was stuck on a request for the specific account. After restart of the service it started working as usual.
     
    till likes this.

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