Hi, I have a client that have an email address that have reached the 90% mail quota, and that is the limit to send a notification, in the server config in ispconfig I've set to send the notification to admin and customer, I receive the notification in my email as admin but the customer doesn't, the client in isp as email have the same address that is reaching the limit, in rspamd I can see the notification that I receive been analyzed (my email it's in the same server) but no sign of a similar email to the customer, so I think it's not been sent at all. Am I missing something? What can I do to understand why this is happening? Thanks
Read the mail log file to see if a message is sent, or attempted to be sent. You can see the time it was sent from the e-mail admin account received, so you know what time in the log is relevant.
i've check the mail.log file and i only see the email sent to admin not to the client, is there any other log from ispconfig for example that can be usefull to debug this? thanks
There is debug mode, but it may be difficult to trigger sending the notification when you have debug mode on. See the Read Before Posting -article in ISPConfig3 General forum.
The email getr triggered by the ISPConfig internal cron system, so you won't see anything when running server.sh in debug mode. If you want to debug this, you must use the corn script debugger cron_debug.php and use it to call the corn plugin that sends the quota notification emails.
