External mail not reaching Server

Discussion in 'Installation/Configuration' started by AndyJor, Aug 19, 2024.

  1. till

    till Super Moderator Staff Member ISPConfig Developer

    Ok, so your server provider is responsible for email; therefore, no email can reach your server. As mentioned, you must remove these MX records of your server provider and add a new one pointing to the hostname of your server.
     
  2. AndyJor

    AndyJor New Member

    Till 100% correct, thank you al all who helped sorting this out .
    An Email, again, to a managers and I was receiving mails within hours.
    It looks like the levels of service are slipping here in South Africa
     
    till likes this.
  3. lorumepic

    lorumepic New Member

    1. DNS Configuration:
      • The ping command shows that mail.macspares.co.za resolves to 41.61.20.116, but this appears to be misconfigured. Check your DNS records, especially the MX records, to ensure they point to the correct IP address or hostname. Just as accurate pricing is crucial when checking DNS settings are vital for proper mail delivery.
    2. Traceroute Issues:
      • The tcptraceroute results indicate timeouts and delays after a certain point, suggesting network or routing problems. This is similar to how a delay in accessing might affect your experience.
    3. Mail Service Configuration:
      • While local email works, external email does not, which hints at a possible configuration or firewall issue. This situation is comparable to how inaccuracies in McDonald's preise might disrupt a smooth transaction.
    Troubleshooting Steps
    1. Verify DNS Records:
      • Ensure your MX records are correctly set up to point to the right mail server. Tools like MXToolbox or Dig can help, similar to how you'd verify McDonald's preise to ensure accurate order placement.
    2. Check Firewall and Ports:
      • Confirm that essential ports (e.g., 25 for SMTP, 587 for submission) are open and not blocked. Just as you would check for any special offers or changes in McDonald's preise before making a purchase, make sure your ports are correctly configured.
    3. Check Mail Server Logs:
      • Examine your mail server logs for error messages or warnings. Much like reviewing McDonald's preise for any discrepancies before ordering, checking logs can help identify issues.
    4. Network Routing:
      • Since traceroute fails beyond a certain point, it might be worth contacting your VPS provider to look into possible network routing issues. Think of it like addressing a problem with McDonald's preise when it doesn't match what you expect.
    5. Verify with a Test Server:
      • Set up a test mail server or use a third-party service to confirm functionality. This step is akin to checking if the McDonald's preise listed online match those in the store.
    6. Check for Hostname Conflicts:
      • Ensure there are no conflicts with mail.macspares.co.za that might be affecting DNS resolution. This can be compared to ensuring that McDonald's preise are correctly updated and free from errors.
    If the issue persists, reaching out to your VPS provider's support for assistance would be a logical next step.
     
  4. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    That, @lorumepic , looks like text generated by an AI-bot. If you post such here, you should attribute it to the actual writer.
    But this thread seems already solved, so there was little need to post that text anyway.
     

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