I can't setup quota warning emails

Hi,
I'm having trouble setting up my ispConfig to warn my users that their storage quota is low (ex: 80 or 90%).

I have setup in Settings -> System settings -> email a SMTP relay to our mail server with a dedicated account.
I have also enabled in Settings -> Server config -> email the options :
Send quota warnings to admin
Send quota warnings to reseller
Send quota warnings to client
And finally, all my cllients have an email configured in their profile.

Is there something that i'm missing ?
I did not enabled the integrated mail server in ISPConfig i i would like to avoid it if possible.
I like to use this server only for web/DB hosting

Thank you in advance for your help.
Thomas

 

On my system quota at 90% causes warning e-mail to be sent, and I have not touched configuration about this. So it should work by default.
Can that server send e-mails? Verify that first.
Check if any log files have info on quota checking and e-mailing. I think the quota check happens and midnight.

 

hmm. he could be right.. @ThomasG are you using ubuntu? although no idea why it would behave differently to debian.

i have quota warnings set for admin, reseller and client. i have the admins email set in system -> main config -> mail.
it's set to use smtp to send system mails, but only to localhost... the local postfix on the master server is configured to relay through our main mailserver.

i know it's sending out the quota warning emails to admin, our ticketing system is getting them.
but there's no evidence in the postfix logs that it's making any attempt to send the same quota warning email to any of the clients.

complete log of mail sent for a quota warning on our ispconfig master server:

Code:

Sep 24 01:10:02 master postfix/smtpd[639986]: E8CF47F81A: client=localhost[127.0.0.1]
Sep 24 01:10:02 master postfix/cleanup[640800]: E8CF47F81A: message-id=<skaj4q.qbref9@master>
Sep 24 01:10:02 master postfix/smtpd[639986]: disconnect from localhost[127.0.0.1] helo=1 auth=0/1 mail=1 rcpt=1 data=1 quit=1 commands=5/6
Sep 24 01:10:02 master postfix/qmgr[1633]: E8CF47F81A: from=<[email protected]>, size=672, nrcpt=1 (queue active)
Sep 24 01:10:03 master postfix/smtp[640817]: E8CF47F81A: to=<[email protected]>, relay=mail-01.simplified.host[13.41.246.91]:25, delay=0.65, delays=0.04/0.04/0.24/0.33, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 510C77E020)
Sep 24 01:10:03 master postfix/qmgr[1633]: E8CF47F81A: removed

and on our main mailserver which the master server relays through...

Code:

Sep 24 01:10:03 mail-01 postfix/smtpd[333260]: connect from ec2-18-132-53-98.eu-west-2.compute.amazonaws.com[18.132.53.98]
Sep 24 01:10:03 mail-01 postfix/smtpd[333260]: 510C77E020: client=ec2-18-132-53-98.eu-west-2.compute.amazonaws.com[18.132.53.98]
Sep 24 01:10:03 mail-01 postfix/cleanup[485512]: 510C77E020: message-id=<skaj4q.qbref9@master>
Sep 24 01:10:03 mail-01 postfix/qmgr[1792]: 510C77E020: from=<[email protected]>, size=947, nrcpt=1 (queue active)
Sep 24 01:10:03 mail-01 postfix/smtpd[333260]: disconnect from ec2-18-132-53-98.eu-west-2.compute.amazonaws.com[18.132.53.98] ehlo=2 starttls=1 mail=1 rcpt=1 data=1 quit=1 commands=7
Sep 24 01:10:03 mail-01 dovecot: lmtp(485631): Connect from local
Sep 24 01:10:03 mail-01 dovecot: lmtp([email protected])<485631><Co+HJlsD8mb/aAcAPKQ46w>: sieve: msgid=<skaj4q.qbref9@master>: stored mail into mailbox 'INBOX'
Sep 24 01:10:03 mail-01 dovecot: lmtp(485631): Disconnect from local: Logged out (state=READY)
Sep 24 01:10:03 mail-01 postfix/lmtp[485630]: 510C77E020: to=<[email protected]>, orig_to=<[email protected]>, relay=mail-01.simplified.host[private/dovecot-lmtp], delay=0.43, delays=0.32/0.03/0.04/0.04, dsn=2.0.0, status=sent (250 2.0.0 <[email protected]> Co+HJlsD8mb/aAcAPKQ46w Saved)
Sep 24 01:10:03 mail-01 postfix/qmgr[1792]: 510C77E020: removed

as you can see, message is sent to admin email only.
yet all servers are configured to warn admin,reseller and client...

 

Thank you for your answer.
I'm using debian12 on this machine and on our previous server is was working perfectly.
The server can indeed send email i added a bash script on the system :

#!/bin/sh
PERCENT=$1
USER=$2

cat << EOF | /usr/sbin/sendmail $USER
Subject: Avertissement : quota de boîte mail atteint $PERCENT%
From:[email protected]

Bonjour,

Votre boîte mail est actuellement remplie à $PERCENT%. Veuillez supprimer des messages anciens ou inutiles pour éviter des interruption>

Merci.

EOF

And i did indeed received the email, without all the necessary security of course. but i saw it arrive.
I set it up so there is no mail server installed but it's using our mail server (external) as our smtp server.

Is there a way to force a test ? i did try to fill one of our webhosting but it didn't have any effects. If there is a script like that that i can call with some parameters that would be perfect for my diagnosis.

 

if you've got a user that's over quota, you could try

Code:

php /url/local/ispconfig/server/cron_debug.php --cronjob=300-quota_notify.inc.php

i don't know if that will actually trigger sending notification emails, or will just simply check the quota's but do nothing about them.
after all, when debugging something like this, you probably don't want to end up spamming a client with warning emails...

 

I found out what was wrong. Postfix wasn't configured. What is weird is that i don't understand the point to have a configuration in the server settings then.
My clients are still not receiving their emails but i have more clues.
When i'm looking at the mail.log file i can see that ispconfig sends the emails to [email protected] instead of sending them to the ones configured in the customer tab. There for all my users i've entered the corresponding email.

2024-10-01T14:00:01.338920+02:00 myserver postfix/qmgr[1625449]: 4238320437: removed
2024-10-01T14:00:01.341775+02:00 myserver postfix/cleanup[1679531]: 51B5B2037F: message-id=<[email protected]>
2024-10-01T14:00:01.396502+02:00 myserver postfix/qmgr[1625449]: 51B5B2037F: from=<[email protected]>, size=2248, nrcpt=1 (queue active)
2024-10-01T14:00:01.396941+02:00 myserver postfix/pickup[1687128]: 60DFD20437: uid=5056 from=<[email protected]>
2024-10-01T14:00:01.401941+02:00 myserver postfix/local[1688730]: 51B5B2037F: to=<[email protected]>, orig_to=<web117>, relay=local, delay=0.25, delays=0.24/0/0/0, dsn=2.0.0, status=sent (delivered to mailbox)

Thank you for your help.

 

Ok, i understand now that this configuration is only valid if i have the mail server setup.

Yes i did intentionally left out the mail server out of the installation because we have our own. I would like to use our mail server as a relay for these messages using the users defined in the user account tab. Is that possible without having to install and setup the mail server ?

 

The service postfix is installed, i have set it up in this way:

> /etc/postfix/main.cf
[...
smtpd_relay_restrictions = permit_mynetworks, permit_sasl_authenticated, reject_unauth_destination
myhostname = myserver.mydomain.com
alias_maps = hash:/etc/aliases, hash:/var/lib/mailman/data/aliases
alias_database = hash:/etc/aliases, hash:/var/lib/mailman/data/aliases
myorigin = /etc/mailname
mydestination = myserver.mydomain.com, localhost, localhost.localdomain
relayhost = [smtp.mydomain.com]:587 #my mail server
mynetworks = 127.0.0.0/8 [::1]/128
mailbox_size_limit = 0
smtp_use_tls = yes
smtp_tls_CAfile = /etc/ssl/certs/ca-certificates.crt
...]

I have setup in /etc/postfix/sasl_passwd
[smtp.mydomain.com]:587 [email protected]:mypassword

then i ran : postmap /etc/postfix/sasl_passwd

edit: i also send an email with this command : echo "Test Postfix Gmail https://mydomain.com" | mail -s "Postfix Gmail" mypersonnalemail@gmail.com and it worked perfectly

I also configured the relay like you said in the ISPConfig GUI (see screenshot 2024-10-02_11-07.png)

I mean this tab : (see screenshot 2024-10-02_11-10.png)

I don't think that there is a lot missing for it to work.

 

Do you have any idea of what could be the problem ? I'm still stuck

 

Installing ISPConfig the usual way with mail system configured could accomplish a working system. You now have non-standard configuration.