[ERROR] Exception occurred: ISPConfigOSException->Installing packages failed (/ispconfig.ai.php:15)

Discussion in 'Installation/Configuration' started by kwart, Dec 10, 2025 at 1:20 AM.

  1. kwart

    kwart New Member

    Tried installing the ISPConfig3 on the VPS server X86_64/AMD64 using SSH for Ubuntu 20.04 when running autoinstaller get this Error
    [ERROR] Exception occurred: ISPConfigOSException -> Installing packages failed. (/ispconfig.ai.php:15)
    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Tried this...
    Tried this...
    Tried this autoinstaller....
    Code:
    wget -O - https://get.ispconfig.org | sh -s -- --help
    wget -O - https://get.ispconfig.org | sh -s -- --use-ftp-ports=40110-40210 --unattended-upgrades
    
    Output:
    This is the place where it shows ERROR, any help in fixing this..
     
  2. remkoh

    remkoh Well-Known Member HowtoForge Supporter

    Why install a new ispconfig server on an old Ubuntu version?!? Ubuntu 20.04 is end of life since May this year.
    That's probably what is causing install failures for several packages.
    At least for php packages, because that repository also dropped Ubuntu 20.04 support.

    As ispconfig needs to be installed on an clean base system just reinstall your vps with the latest Ubuntu LTS version, 24.04.
    Or upgrade your current version to 24.04. Though reinstalling will be easier and faster.

    If you than install ispconfig again there shouldn't be any problems.
     
    ahrasis, kwart and till like this.
  3. kwart

    kwart New Member

    Ok yeah its showing like this in ssh, now which to upgrade 22.04 or 24.04
    Code:
    New release '22.04.5 LTS' available.
    Run 'do-release-upgrade' to upgrade to it.
    
     
    Last edited: Dec 10, 2025 at 3:22 PM

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