I am getting the following error: [ERROR] Exception occurred: ISPConfigOSException -> Installing packages failed. (/ispconfig.ai.php:15) I am hosting the installation on Digital Ocean and created the droplet with the Basic installation of Ubuntu 24.04 on a shared CPU. I am using the Premium AMD CPU option. I would like to use Apache 2. Thank you, Howard
df -h Filesystem Size Used Avail Use% Mounted on tmpfs 392M 7.8M 384M 2% /run /dev/vda1 77G 2.7G 74G 4% / tmpfs 2.0G 0 2.0G 0% /dev/shm tmpfs 5.0M 0 5.0M 0% /run/lock /dev/vda16 881M 117M 703M 15% /boot /dev/vda15 105M 6.2M 99M 6% /boot/efi tmpfs 392M 12K 392M 1% /run/user/0
Ok, so you have enough free space. Could you please post the entire installer output, not just this line? You can also find the installer log in the /root folder, which should show which packages could not be installed.
19.12.2025-17:36:24 - /lib/os/class.ISPConfigDebianOS.inc.php:1348: [INFO] Checking hostname. 19.12.2025-17:36:24 - /lib/os/class.ISPConfigUbuntu2404OS.inc.php:11: [INFO] Configuring apt repositories. 19.12.2025-17:36:36 - /lib/os/class.ISPConfigDebianOS.inc.php:1380: [INFO] Updating packages 19.12.2025-17:36:41 - /lib/os/class.ISPConfigDebianOS.inc.php:1384: [INFO] Updated packages 19.12.2025-17:36:52 - /lib/os/class.ISPConfigDebianOS.inc.php:1318: [INFO] Installing packages ssh, openssh-server, nano, vim-nox, lsb-release, apt-transport-https, ca-certificates, wget, git, gnupg, software-p> 19.12.2025-17:37:04 - /lib/os/class.ISPConfigDebianOS.inc.php:1321: [INFO] Installed packages ssh, openssh-server, nano, vim-nox, lsb-release, apt-transport-https, ca-certificates, wget, git, gnupg, software-pr> 19.12.2025-17:37:04 - /lib/os/class.ISPConfigDebianOS.inc.php:496: [INFO] Activating rspamd repository. 19.12.2025-17:37:05 - /lib/os/class.ISPConfigUbuntu2004OS.inc.php:85: [INFO] Activating sury php repository. 19.12.2025-17:37:12 - /lib/os/class.ISPConfigDebianOS.inc.php:487: [INFO] Activating GoAccess repository. 19.12.2025-17:37:15 - /lib/os/class.ISPConfigDebianOS.inc.php:1429: [INFO] Updating packages (after enabling 3rd party repos). 19.12.2025-17:37:50 - /lib/os/class.ISPConfigDebianOS.inc.php:1433: [INFO] Updated packages 19.12.2025-17:37:51 - /lib/os/class.ISPConfigDebianOS.inc.php:1318: [INFO] Installing packages dbconfig-common, postfix, postfix-mysql, mariadb-client, mariadb-server, openssl, rkhunter, binutils, sudo, getmail> 19.12.2025-17:38:37 - /lib/os/class.ISPConfigDebianOS.inc.php:1321: [INFO] Installed packages dbconfig-common, postfix, postfix-mysql, mariadb-client, mariadb-server, openssl, rkhunter, binutils, sudo, getmail6> 19.12.2025-17:38:37 - /lib/os/class.ISPConfigDebianOS.inc.php:1318: [INFO] Installing packages dovecot-imapd, dovecot-pop3d, dovecot-mysql, dovecot-sieve, dovecot-managesieved, dovecot-lmtpd 19.12.2025-17:38:59 - /lib/os/class.ISPConfigDebianOS.inc.php:1321: [INFO] Installed packages dovecot-imapd, dovecot-pop3d, dovecot-mysql, dovecot-sieve, dovecot-managesieved, dovecot-lmtpd 19.12.2025-17:38:59 - /lib/os/class.ISPConfigDebianOS.inc.php:1553: [INFO] Generating MySQL password. 19.12.2025-17:38:59 - /lib/os/class.ISPConfigDebianOS.inc.php:95: [INFO] Writing MySQL config files. 19.12.2025-17:38:59 - /lib/os/class.ISPConfigDebianOS.inc.php:1569: [INFO] Configuring postfix. 19.12.2025-17:38:59 - /lib/os/class.ISPConfigDebianOS.inc.php:1630: [INFO] Restarting postfix 19.12.2025-17:39:02 - /lib/os/class.ISPConfigDebianOS.inc.php:1651: [INFO] Configuring rkhunter. 19.12.2025-17:39:02 - /lib/os/class.ISPConfigDebianOS.inc.php:1318: [INFO] Installing packages software-properties-common, update-inetd, dnsutils, resolvconf, clamav, clamav-daemon, zip, unzip, bzip2, xz-utils,> 19.12.2025-17:39:09 - /ispconfig.ai.php:15: [ERROR] Exception occurred: ISPConfigOSException -> Installing packages failed.
That's the relevant line; it's capped, so we do not have the full list of packages here that fail to install. So you are currently having an issue where the apt software manager from Ubuntu is unable to install packages on your server. Please use the cat command to display the log file and then copy the complete line, so we can see which packages are present. Convert it to an apt command so you can run it to determine why apt is unable to install Ubuntu base packages. Most likely your provider disabled some base repositories or something similar that prevents apt from working.
