I use CCBill for my third party billing company. I have absolutly no problems with the server, except for this wierd issue with CCBill. They are telling me that they can't connect to the server because of a time out error. For whatever reason, they can't FTP on their end. I can FTP all day long. It's not a firewall problem. I have no clue. and they aren't helping either. Any ideas on what the problem could be? I'm not sure if they can ssh it. The server is not behind a firewall. I did not install a software firewall. Here is the error log: *** CuteFTP Pro 3.3 - build Aug 25 2003 *** STATUS:> Getting listing ""... STATUS:> Resolving host name www.mysite.com... STATUS:> Host name www.mysite.com resolved: ip = 12.34.56.789. STATUS:> Connecting to ftp server www.mysite.com:21 (ip = 12.34.56.789)... STATUS:> Socket connected. Waiting for welcome message... 220 ProFTPD 1.3.0 Server (Debian) [::ffff:12.34.56.789] STATUS:> Connected. Authenticating... COMMAND:> USER web1_mysite 331 Password required for web1_mysite. COMMAND:> PASS ***** 230 User web1_mysite logged in. STATUS:> Login successful. COMMAND:> PWD 257 "/var/www/web1" is current directory. STATUS:> Home directory: /var/www/web1 COMMAND:> FEAT 211-Features: MDTM REST STREAM SIZE 211 End STATUS:> This site supports features. STATUS:> This site supports SIZE. STATUS:> This site can resume broken downloads. COMMAND:> REST 0 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer COMMAND:> PASV ERROR:> Timeout (60000 ms) occurred on receiving server response. ERROR:> Failed to establish data socket. Thanks in advance fellas, Kirk
No, the server is in my home. I have not yet put a router in front of it. My cable modem is a gateway type of modem. I have a static IP address that goes straight through to the server. Thanks again, Kirk
Okay, I found this problem here: http://kb.globalscape.com/article.aspx?id=10293&cNode=4K1J1P is there anyway that i can fix my server so it doesn't have this problem? Kirk
As far as I understand it it's not a server problem, but a problem with CuteFTP, so the CCBill guys have to change their CuteFTP settings.
