Can't send mails only to hotmail

If you dont have the correct reverse-lookup of your domain, some of the mailservers will not accept mails from you. Goto http://www.dnsreport.com/ and check your domain.
Have a look at the Reverse "DNS entries for MX records" and read the result: WHAT reverse-DNS is written ?
If your mailserver is "mail.yourdomain.com" the reverse DNS must show the same.
If it shows for example "static-ip-33445566.yourhostingservice.com" you must contact your ISP to change it. (because ISPconfig should create reverse DNS for default).
The second item is the SPF -record: You are forced to have one SPF-record if you want to send mails to Hotmail.
And at last: if you have a non-static-IP (ISDN/ADSL - dial-up etc.) - forget it: Hotmail (others mailservers too) doesnt accept mails from mailservers with DHCP-IP.

 

And last and most important (again!), your domain needs to be in the "SenderID program" from Hotmail!

To get in the "SenderID program" you will need to have all the above correct setup!

 

OK after setting up the SPF record, sending emails to hotmail works now, except the mails are ending up in the junk folder...

 

Please contact the Hotmail support and ask why this happens.

 

..it seems that you have - as most of people who doesnt own a 8 or 16 range of public- IPs - problems with the reverse DNS - resulution.
Did you check your domain with www.dnsreport.com ?
What does the part of the Reverse-dns say ?

 

It saids this:

OK. The IPs of all of your mail server(s) have reverse DNS (PTR) entries. RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry. Note that this information is cached, so if you changed it recently, it will not be reflected here (see the www.DNSstuff.com Reverse DNS Tool for the current data). The reverse DNS entries are:

 

..and the reverse DNS is exactly the same as you have in mail-header (example: mail.yourdomain.com) and in your DNS - A and MX records ?

 

Help here...

Hi Everybody, i have the exact same problem, and i've been doing some reading, last friday 13 April 07' mi mail server was working excellent for 2 years now, but we change our ISP so i neeeded to change the REAL IP for the server, i did the changes, and 2 days after, no i have the problem..

in:

If you dont have the correct reverse-lookup of your domain, some of the mailservers will not accept mails from you. Goto http://www.dnsreport.com/ and check your domain.
Have a look at the Reverse "DNS entries for MX records" and read the result: WHAT reverse-DNS is written ?
If your mailserver is "mail.yourdomain.com" the reverse DNS must show the same.
If it shows for example "static-ip-33445566.yourhostingservice.com" you must contact your ISP to change it. (because ISPconfig should create reverse DNS for default).
The secoIf you dont have the correct reverse-lookup of your domain, some of the mailservers will not accept mails from you. Goto http://www.dnsreport.com/ and check your domain.
Have a look at the Reverse "DNS entries for MX records" and read the result: WHAT reverse-DNS is written ?
If your mailserver is "mail.yourdomain.com" the reverse DNS must show the same.
If it shows for example "static-ip-33445566.yourhostingservice.com" you must contact your ISP to change it. (because ISPconfig should create reverse DNS for default).


i did an dnsreport on my domain: merrytech.com.mx and all it seems fine. as i had 3 days ago, when it all work.
can any one help me check my DNS files.. please, but is strange, since all i did was change IP.

 

thanks for your reply..

Yes i did, in fact u can see it in the www.dnsreport.com for mi domain. 'merrytech.com.mx'; i have a dnsreport for mi domain from 2005 and i compared to a new from today, they are the same, no changes. . i only have a guess that maybe i did something wrong when i changed IP on my DNS files, maybe a space or a dot ('.') but, don't find anything .

 

Your domain isnt online.
This is what I got:

[ERROR: I was unable to get an answer from the parent servers [d.ns.mx], when I tried to find the NS records for merrytech.com.mx.]

Did you change the DNS-Ips where you registered your domain ?

 

my domain it IS on line, mi email is [email protected] u can send me an email test, and i'll returnit to you, try doing a test for mi domain again, what happened there is maybe to much time pass, so the report sent an Error, but i have just a minute ago did a report, same stats..

Since 7 am today.. my local time is 11.16 am, i've been sending mail to gmail.com, yahoo.com, etc... no problem...

BTW, i have NEVER set up a SPF record for mi mail server, .. and never had a problem.. and what i 've read, i don't need one if my mail server is the same as mi Name Server, DNS..


i've got an example of the Heading of mi mail..

TODAY April 18 2007

Delivered-To: [email protected]
Received: by 10.100.5.20 with SMTP id 20cs653249ane;
Wed, 18 Apr 2007 10:43:41 -0700 (PDT)
Received: by 10.100.167.7 with SMTP id p7mr546491ane.1176918221518;
Wed, 18 Apr 2007 10:43:41 -0700 (PDT)
Return-Path: <[email protected]>
Received: from ns1.merrytech.com.mx (ns1.merrytech.com.mx [201.151.250.43])
by mx.google.com with ESMTP id c13si1398893anc.2007.04.18.10.43.40;
Wed, 18 Apr 2007 10:43:41 -0700 (PDT)
Received-SPF: pass (google.com: best guess record for domain of [email protected] designates 201.151.250.43 as permitted sender)
Received: from edithxp ([192.168.2.23])
by ns1.merrytech.com.mx (8.12.11/8.12.11) with SMTP id l3IHhadr009707
for <[email protected]>; Wed, 18 Apr 2007 10:43:36 -0700
Message-ID: <005201c781e1$47c647b0$1702a8c0@edithxp>
From: "=?iso-8859-1?Q?LI.Edith_V._Gonz=E1lez_H.?=" <[email protected]>
To: <[email protected]>
Subject: Hola!!!
Date: Wed, 18 Apr 2007 10:44:57 -0700
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_004F_01C781A6.9B1FDF60"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
X-Merrytech-MailScanned-Information: Please contact the ISP for more information
X-Merrytech-MailScanned: Found to be clean
X-Merrytech-MailScanner-From: [email protected]

This is a multi-part message in MIME format.

------=_NextPart_000_004F_01C781A6.9B1FDF60
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable




prueba1 tempra 10.44
------=_NextPart_000_004F_01C781A6.9B1FDF60
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2180" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2></FONT><FONT face=3DArial =
size=3D2></FONT><FONT=20
face=3DArial size=3D2></FONT><BR></DIV>
<DIV><FONT face=3DArial size=3D2>prueba1 tempra =
10.44</FONT></DIV></BODY></HTML>

------=_NextPart_000_004F_01C781A6.9B1FDF60--


BEFORE CHANGE IP April 5 2007


Delivered-To: [email protected]
Received: by 10.100.136.19 with SMTP id j19cs287615and;
Thu, 5 Apr 2007 10:49:03 -0700 (PDT)
Received: by 10.90.28.12 with SMTP id b12mr1987006agb.1175795343113;
Thu, 05 Apr 2007 10:49:03 -0700 (PDT)
Return-Path: <[email protected]>
Received: from ns1.merrytech.com.mx (ns1.merrytech.com.mx [201.140.148.183])
by mx.google.com with ESMTP id v66si3013243pyh.2007.04.05.10.49.01;
Thu, 05 Apr 2007 10:49:03 -0700 (PDT)
Received-SPF: pass (google.com: best guess record for domain of [email protected] designates 201.140.148.183 as permitted sender)
Received: from edithxp ([192.168.2.23])
by ns1.merrytech.com.mx (8.12.11/8.12.11) with SMTP id l35Hmx5Q009209
for <[email protected]>; Thu, 5 Apr 2007 10:49:00 -0700
Message-ID: <008201c777aa$d6116b80$1702a8c0@edithxp>
From: "=?iso-8859-1?Q?LI.Edith_V._Gonz=E1lez_H.?=" <[email protected]>
To: =?iso-8859-1?Q?Edith_Gonz=E1lez?= <[email protected]>
Subject: Re: prueba de gmail
Date: Thu, 5 Apr 2007 10:49:54 -0700
MIME-Version: 1.0
Content-Type: message/rfc822
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
X-Merrytech-MailScanned-Information: Please contact the ISP for more information
X-Merrytech-MailScanned: Found to be clean
X-Merrytech-MailScanner-From: [email protected]

From: =?iso-8859-1?Q?LI.Edith_V._Gonz=E1lez_H.?= <[email protected]>
Subject:
Date: Thu, 5 Apr 2007 10:44:09 -0700
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0070_01C7776F.5BB78EE0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Unsent: 1
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

This is a multi-part message in MIME format.

------=_NextPart_000_0070_01C7776F.5BB78EE0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Hola!!! esta es una prueba. Saludos!!!
------=_NextPart_000_0070_01C7776F.5BB78EE0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2180" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Hola!!! esta es una prueba.=20
Saludos!!!</FONT></DIV></BODY></HTML>

------=_NextPart_000_0070_01C7776F.5BB78EE0--



as u can see, i think theres no change in the mail headings...

i'm really stuck ...

thanks for the help..

 

I've checked your domain with the dig command, and it seems to be fine. IT can take up to 72 hours until DNS changes propagate, so maybe you just have to wait a little bit longer.

 

Falko & dv3dv3:

I could check the domain now (..got a timeout in my first try)..

But I cannot agree with you both: the domain ISNT ok:
www.dnsreport.com says:

FAIL Number of nameservers ERROR: You have less than two nameservers. You are required to have at least 2 nameservers per RFC 1035 section 2.2 (RFC2182 section 5 recommends at least 3 nameservers).

as results of this fail:

WARN Nameservers on separate class C's WARNING: All of your nameservers (listed at the parent nameservers) are in the same Class C (technically, /24) address space, which means that they are probably at the same physical location. Your nameservers should be at geographically dispersed locations. You should not have all of your nameservers at the same location. RFC2182 3.1 goes into more detail about secondary nameserver location.

FAIL Single Point of Failure ERROR: You have less than 2 nameservers. Therefore, the test for a single point of failure is irrelevant.

WARN SOA Serial Number WARNING: Your SOA serial number is: 45. That is OK, but the recommended format (per RFC1912 2.2) is YYYYMMDDnn, where 'nn' is the revision. For example, if you are making the 3rd change on 02 May 2006, you would use 2006050203. This number must be incremented every time you make a DNS change.
--------------------------------------------------
And THIS is the point now:

PASS Reverse DNS entries for MX records OK. The IPs of all of your mail server(s) have reverse DNS (PTR) entries. RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry. Note that this information is cached, so if you changed it recently, it will not be reflected here (see the www.DNSstuff.com Reverse DNS Tool for the current data). The reverse DNS entries are:

43.250.151.201.in-addr.arpa ns1.merrytech.com.mx. [TTL=49803]

Althoug you are passing through the reverse-lookup check: it is pointing to the ns1.merrytech.com.mx !!! you have to change your DNS that the reverse lookup points to mail.merrytech.com.mx (no importante que es el mismo equipo !!!)

 

YES, your right wapa17..

my report on mi domain is not 100% correct, BUT, those errors are .. you could say.. "permitted" " " , yes i know i have only 1 NS, and thats why i've fail the tests you point. no argue there, but that errors are not the ones giving me the hotmail email problem.

Now, about the Reverse Dns point, thats a very usefull thing to think about, i have call my ISP, and told him to change mi reverse entry "43.250.151.201.in-addr.arpa ns1.merrytech.com.mx. [TTL=49803] " to mail.merrytech.com.mx , so.. i'm gonna wait minimun 24 hrs so the changes take effect.

but, mi doubt is.. before the change in my IP , the reverse dns statement has always been 'ns1.merrytech.com.mx' , as i told before, i have compared a www.dnsreport.com from year 2005 VS the present, and they are the same..

well, now i'll wait for the change to take effect, an see what happends..

so i'll write you back.. thank you very much for all the replies.

BTW, mi theory is that microsoft put new rules (present year), and now every new domain has to follow them...

 

I've been emailing Hotmail about my problem some time ago (mail was going into the Bulk mail)

Some of the things they asked was:
(1) Can you telnet to port25 of mx1.hotmail.com from your mail server(s)?
(2) Can you traceroute to 216.32.183.201 from your mail server(s)?

Not sure if this will help you, but you could give it a test and see if your server does reach Hotmail.

Also.. Hotmail does need a SPF record! Last time I had a look at your MX record, it did not have one!

Btw.. My servers are all in the SenderID program from Hotmail/MSN (it's like a SPF record), and all my mail to hotmail from my servers are okay now

 

..and yes .. Microsoft tied up their policies .. and this is the reason that many of the little mailservers / providers have problems.

I wrote 3 times to microsoft .. sure I got answer .. but I received a "blabla" only..
..and I am waiting that my ISP change the resolve-DNS too :-(

The problem is: Yahoo and Gmail anounced that they will in short time follow the rules of Microsoft/Hotmail ..

 

Not only Yahoo and Gmail .. Many more.. (I personally think that this is a good move)

I did also, and they really helped me! I've even got some friends at Hotmail / MSN now

 

Edge..

the test you asked for, passed..

*********************************************
telnet mx1.hotmail.com 25
Trying 65.54.244.8...
Connected to bay0-mc1-f.bay0.hotmail.com (65.54.244.8).
Escape character is '^]'.
220 bay0-mc6-f21.bay0.hotmail.com Sending unsolicited commercial or bulk e-mail
to Microsoft's computer network is prohibited. Other restrictions are found at h
ttp://privacy.msn.com/Anti-spam/. Violations will result in use of equipment loc
ated in California and other states. Thu, 19 Apr 2007 16:56:04 -0700

************************************************

traceroute 216.32.183.201
traceroute to 216.32.183.201 (216.32.183.201), 30 hops max, 38 byte packets
1 host-201-151-250-33.block.alestra.net.mx (201.151.250.33) 0.602 ms 0.622 ms 0.515 ms
2 host-201-151-248-61.block.alestra.net.mx (201.151.248.61) 3.201 ms 3.143 ms 3.110 ms
3 so-3-0-0.ar2.SNA1.gblx.net (208.48.238.117) 6.368 ms 6.323 ms 6.309 ms
4 ge4-1-10G.ar2.SJC2.gblx.net (67.17.105.6) 15.511 ms 15.577 ms 15.581 ms
5 64.215.195.90 (64.215.195.90) 24.079 ms 15.528 ms 15.470 ms
6 ge-0-3-0-58.sjc-64cb-1a.ntwk.msn.net (207.46.37.189) 15.598 ms 15.487 ms 15.590 ms
7 ten9-1.bay-76c-1a.ntwk.msn.net (207.46.37.158) 16.283 ms 16.311 ms 16.302 ms
8 netops.hotmail.com (216.32.183.201) 16.544 ms 38.858 ms 16.540 ms

*********************************

Las friday with my past Real IP, everything was fine, i have never setup an SPF record, neither setup reverse dns as mail.merrytech.com.mx .

well, i'll keep waiting the change in reverse dns.

i'm impressed how many people have the same problem, i have never knew this problem before, i really appreciate all your replies

 

well.. after waiting for my dns change.. the change has applied BUT the problem hasn't been fix :'( , ..

I have discover something, if i email from hotmail to my domain and REPLY from mi domain to hotmail that precise EMAIL.. the MAIL DOES show up in the inbox!!

But still if i send email to hotmail, mail never shows up...

now where wetting somewhere... :'( ...