There is no 'www' subdomain for domain.tld

Hi all

After creating my web site in ISPConfig and setting up dns, I get the following, from internal and external browser:

http to IP address goes to ispconfig's 'shared IP' page (this is correct, I think), so does http://domain.tld (this is not correct). However, http://www.domain.tld goes, correctly to the web site index page.

When I check domain.tld using pingability.com's quick DNS check, it now returns no errors or warnings, but states "There is no 'www' subdomain for domain.tld" - I'm not sure how to correct this problem. I've tried creating a co-domain, but that makes no difference.

Thanks in advance

 

Thanks, but I already have that co-domain in place: image attached

 

No, you have www.heffernans.net, but you must also add heffernans.net (without www)...

 

I now have 'heffernans.net' and 'www.heffernans.net' as co-domains, but It hasn't made any difference. When I test heffernans.net, it still shows "There is no 'www' subdomain for heffernans.net".

My co-domain setup now looks like the attached:

 

Co-domain deleted - Hope this is enough info - restrictions on image size prevents me from uploading the whole page:

attached

 

Hi 2ndmouse,

an IP address for a public website has to be public also. You're using a private one.

 

Thanks T-mug, however, as you can see from the image below, I have the option of private and public in the drop-down menu. I've tried both configurations. Neither option makes any difference.

Regards

 

Yes I am in a nAT enviroment behind a router. My A records are as follows:

 

As far as I can see, there are no A records for neither heffernans.net nor www.heffernans.net:

Code:

server1:~# dig www.heffernans.net

; <<>> DiG 9.3.4 <<>> www.heffernans.net
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 36055
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.heffernans.net.            IN      A

;; Query time: 291 msec
;; SERVER: 213.191.92.84#53(213.191.92.84)
;; WHEN: Tue Aug 21 16:10:20 2007
;; MSG SIZE  rcvd: 36

server1:~# dig heffernans.net

; <<>> DiG 9.3.4 <<>> heffernans.net
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 21114
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;heffernans.net.                        IN      A

;; Query time: 133 msec
;; SERVER: 213.191.92.84#53(213.191.92.84)
;; WHEN: Tue Aug 21 16:10:25 2007
;; MSG SIZE  rcvd: 32

server1:~#