403 Forbidden after billing install

Discussion in 'Installation/Configuration' started by jboud, Jun 11, 2014.

  1. jboud

    jboud Member

    Hello, I created a new server and everything was working fine until I istalled the billing addon. When I tried to log on to the control panel :8080 to give rights to the user, I got the error "You don't have permission to access / on this server."

    I have no idea why this happened.

    Forgot to mention my setup, It's a debian wheezy 64bit.
     
    Last edited: Jun 11, 2014
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Thats strange ss the billing module install is not altering the vhots config, it just copies the files and database tables.

    Which billing module revision did you install and which exact error do you get in the apache error.log.

    To get support for the billing module, please use our ticket system:

    http://support.projektfarm.com/
     
  3. jboud

    jboud Member

    Thanks for fast response.

    I used the latest, 1.3.

    The error is [Wed Jun 11 06:40:30 2014] [error] [client xxx.xxx.xxx.xxx] Symbolic link not allowed or link target not accessible: /var/www/ispconfig
     
  4. jboud

    jboud Member

  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Please post the output of:

    ls -la /var/www/ispconfig
     
  6. jboud

    jboud Member

    Good morning,

    this is the output

    lrwxrwxrwx 1 root root 34 Jun 5 16:27 /var/www/ispconfig -> /usr/local/ispconfig/interface/web
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    thats ok. Please run:

    chown -R ispconfig:ispconfig /usr/local/ispconfig/interface
     
  8. jboud

    jboud Member

    It didn't seem to make any difference, i don't know if it's relevant but when i restart apache i get this warning:

    # /etc/init.d/apache2 restart
    [....] Restarting web server: apache2apache2: Could not reliably determine the server's fully qualified domain name, using [Server's FQDN] for ServerName
    [Thu Jun 12 03:03:53 2014] [warn] NameVirtualHost xxx.xxx.xxx.xxx:443 has no VirtualHosts
    [Thu Jun 12 03:03:53 2014] [warn] NameVirtualHost *:443 has no VirtualHosts
    ... waiting apache2: Could not reliably determine the server's fully qualified domain name, using [Server's FQDN] for ServerName
    [Thu Jun 12 03:03:55 2014] [warn] NameVirtualHost xxx.xxx.xxx.xxx:443 has no VirtualHosts
    [Thu Jun 12 03:03:55 2014] [warn] NameVirtualHost *:443 has no VirtualHosts
    . ok
     
  9. till

    till Super Moderator Staff Member ISPConfig Developer

    The apache warning should be ok.

    The issue does not seem to be related to the billing module install, it is just related in a timely manner. I guess that you either updated ispconfig as well or installed any other system packages since the last apache restart. Please check that the server has the apache fcgi module installed and php5-cgi (which is used for fcgi as well) and not just mod_php. Suexec has to be installed and enabled as well.
     
  10. jboud

    jboud Member

    Confirmed that Suexec, fastcgi and php5-cgi are already installed and activated.
     
  11. jboud

    jboud Member

    Would you recomend reinstalling the server while it's not still production and in case the problem reapears search it further?
     
  12. jboud

    jboud Member

    Solved, not exactly but...

    long story sort. In the first try I scp'ed the billing directory unzipped. In the last try I scp'ed the entire zip and unzipped it in the server. This is the only difference I can think of. Is it possible to affect the installation and produce that kind of error? Anyway it works now.
     

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