this is strange, out of the blue, i cannot log into putty with "admin" user. what is really strange, that same user can still log into ispconfig no problem...its the main/original ispconfig administrative user. when i go to command shell from my vps service provider interace as the root user (fortunately i have this option) and type "getent passwd", the admin user is not in the list??? ~# getent passwd | cut -d: -f1 root daemon bin sys sync games man lp mail news uucp proxy www-data backup list irc gnats nobody systemd-timesync systemd-network systemd-resolve systemd-bus-proxy _apt Debian-exim messagebus ntp sshd rdnssd mysql memcache postfix opendkim opendmarc dovecot dovenull clamav postgrey debian-spamd amavis bind vmail getmail ispapps ispconfig web1 I have tried resetting the admin user password in ISPConfig (i cant still log into control panel), however trying to use these details in putty just produces an error..."Access denied" what has gone wrong and how do i fix this?
The ispconfig admin user is not related to a Linux system user at all. Normally you do not have a user with the name 'admin' on the shell, so I guess you might have mixed up usernames here. The username with administrative priveliges on the Linux shell is named 'root'.
ok, so what would normally stop putty from being able to login via ispconfig admin user? I was able to login with that user but now cannot
It is impossible that you have logged in with ISPConfig admin user using putty in the past. You might have created a shell user with the same name but you could never have loggid in using the ISPConfig admin user.
