Can I renew my ISPProtect key that has expired?

Discussion in 'ISPConfig 3 Priority Support' started by schwim, Sep 10, 2025.

  1. schwim

    schwim Member HowtoForge Supporter

    Hi there,

    I accidentally forgot to renew my ISPProtect key months ago and going through my mail logs noticed. Can I renew the key I have so it will start working again or should I purchase new and replace the key?

    If I am able to manage my current key, where would I go to do that? If it's in the documentation, I'm missing it.

    Thanks!
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Please purchase a new one. there is no price difference. You would have received a new key on renewal as well as there is always a new key issues, the only difference is that if you choose the renewal option, the new key is send automatically when the old one expires.
     
  3. schwim

    schwim Member HowtoForge Supporter

    thank you very much for the help. I purchased new, updated the key in the license.key file and restarted ispprotect_bandaemon.

    I tried running update via

    New Update Feature
    # Update to latest version automatically
    sudo ispp_bandaemon --update

    EDIT: I also tried Monitor: ispp_bandaemon --report --screen to view the current status after restart but this results in command not found as well.

    but it says command not found. I installed ISPProtect on April of 2024 and it's installed on a Deb 12 system. Do I need to do anything in particular to update to the latest version or will the script handle that on it's own?

    Secondly, do I need to do anything to reenable the checks and protections since I let the key lapse or will everything just pick back up after the restart with a good key?
     
  4. schwim

    schwim Member HowtoForge Supporter

    Ok, I see that I have an old version, going to migrate now.

    Server system.schwimserver.com is running an outdated version (1.11.5). Current is 2.1.0
     
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Yes, the old versions did not had an update feature. In your case, download the current BanDaemon version and install it. It will recognize your old installation and perform an update.
     
  6. schwim

    schwim Member HowtoForge Supporter

    Thank you til, I have a question, regarding the license key.

    When I purchased the new key, I updated /opt/ispprotect_bandaemon/license.key with the newly purchased key found in the email. However, When I check my server mail logs, ISPP sent me this, with the old key still listed.

    ISPProtect key status for key *-6AVWW
    ===========================
    Scans used: 737
    Scans left: unlimited
    Servers used: 1
    Servers left: 0
    Key expires: 2024-04-15 22:34:00
    ===========================

    This is my old key that has expired. I did restart the bandaemon after updating this file. What do I need to do to get the system to utilize the new key?
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    ISPProtect and the BanDaemon are two separate software packages, so ISPProtect is not run by the BanDaemon and it does not use the key of the BanDaemon. Your license key includes both software packages though.

    You probably run ISPProtect by cron and the old key is also in the crontab file. You can edit the crontab file with the command:

    nano /etc/cron.d/ispprotect
     

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