Can't connect to ispconfig

Discussion in 'Installation/Configuration' started by pieru, May 16, 2024.

  1. pieru

    pieru New Member

    Hi there,
    I installed ispconfig on an ubuntu 22 server, I followed the instructions I found here: ispconfig-autoinstall-debian-ubuntu/
    Everything seemed to be fine but I still can't connect to the pannel.
    I tried: http:// hostname:8080
    https:// hostname:8080
    http:// ip number:8080
    https:// ipnumber :8080
    Always without success.
    I there something I should check?
    As per first thread I post here the test scripts results

    Thanks for your help

    ##### SERVER #####
    IP-address (as per hostname): ***.***.***.***
    [WARN] could not determine server's ip address by ifconfig
    [INFO] OS version is Ubuntu 22.04.4 LTS

    [INFO] uptime: 11:37:23 up 1:20, 4 users, load average: 0.00, 0.00, 0.00

    [INFO] memory:
    total used free shared buff/cache available
    Mem: 3.8Gi 2.0Gi 409Mi 52Mi 1.4Gi 1.5Gi
    Swap: 8.0Gi 0B 8.0Gi

    [INFO] systemd failed services status:
    UNIT LOAD ACTIVE SUB DESCRIPTION
    ● snap.lxd.activate.service loaded failed failed Service for snap application lxd.activate
    ● sssd-nss.socket loaded failed failed SSSD NSS Service responder socket
    ● sssd-pam-priv.socket loaded failed failed SSSD PAM Service responder private socket

    LOAD = Reflects whether the unit definition was properly loaded.
    ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
    SUB = The low-level unit activation state, values depend on unit type.
    3 loaded units listed.

    [INFO] ISPConfig is installed.

    ##### ISPCONFIG #####
    ISPConfig version is 3.2.11p2


    ##### VERSION CHECK #####

    [INFO] php (cli) version is 8.1.28
    [INFO] php-cgi (used for cgi php in default vhost!) is version 8.1.28

    ##### PORT CHECK #####


    ##### MAIL SERVER CHECK #####


    ##### RUNNING SERVER PROCESSES #####

    [INFO] I found the following web server(s):
    Apache 2 (PID 1198)
    [INFO] I found the following mail server(s):
    Postfix (PID 1938)
    [INFO] I found the following pop3 server(s):
    Dovecot (PID 818)
    [INFO] I found the following imap server(s):
    Dovecot (PID 818)
    [INFO] I found the following ftp server(s):
    PureFTP (PID 1226)

    ##### LISTENING PORTS #####
    (only ()
    Local (Address)
    [anywhere]:3306 (989/mariadbd)
    [localhost]:10023 (1145/postgrey)
    ***.***.***.***:53 (890/named)
    ***.***.***.***:53 (890/named)
     
  2. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    Did the install complete without errors?
    What happens exactly when you try to connect to ISPConfig panel?
    Are you sure you started from just installed mininal Ubuntu 22.04 installation, with nothing installed before starting the ISPConfig install?
    What show command
    Code:
    uname -a
    on that host?
     
  3. pieru

    pieru New Member

    Hi Taleman and thanks for your answer
    1: no errors during the install, everything went smoothly and I got my passwords at the end of the process
    2: the browser(s) go in error, firefox: La connessione è stata annullata (Connection blocked) chrome: Impossibile raggiungere il sito (can't reach the site). I can ping the site, I am inside the vpn
    3: yes, it was a minimal install for the 22.04
    4: Running the command you mentioned I get this:
    Linux lx-diaspro-t2 5.15.0-107-generic #117-Ubuntu SMP Fri Apr 26 12:26:49 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux
    (I can ping lx-diaspro-t2, it's resolved to the correct ip).
    Let me add something, maybe it's useful: if I try http: lx-diaspro-t2 (without the :8080) I can successfully see the apache default page
    Thanks for your help!

     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Please post the full output of the test script. You posted just a part of the result.
     
  5. pieru

    pieru New Member

    You are right, sorry. Here is the complete file:
    Code:
    ##### SERVER #####
    IP-address (as per hostname): ***.***.***.***
    [WARN] could not determine server's ip address by ifconfig
    [INFO] OS version is Ubuntu 22.04.4 LTS
    
    [INFO] uptime:  12:37:59 up 7 min,  2 users,  load average: 0.01, 0.05, 0.02
    
    [INFO] memory:
                   total        used        free      shared  buff/cache   available
    Mem:           3.8Gi       2.0Gi       780Mi        52Mi       1.0Gi       1.5Gi
    Swap:          8.0Gi          0B       8.0Gi
    
    [INFO] systemd failed services status:
      UNIT                      LOAD   ACTIVE SUB    DESCRIPTION
    ● snap.lxd.activate.service loaded failed failed Service for snap application lxd.activate
    ● sssd-nss.socket           loaded failed failed SSSD NSS Service responder socket
    ● sssd-pam-priv.socket      loaded failed failed SSSD PAM Service responder private socket
    
    LOAD   = Reflects whether the unit definition was properly loaded.
    ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
    SUB    = The low-level unit activation state, values depend on unit type.
    3 loaded units listed.
    
    [INFO] ISPConfig is installed.
    
    [INFO] ISPConfig is installed.
    
    ##### ISPCONFIG #####
    ISPConfig version is 3.2.11p2
    
    
    ##### VERSION CHECK #####
    
    [INFO] php (cli) version is 8.1.28
    [INFO] php-cgi (used for cgi php in default vhost!) is version 8.1.28
    
    ##### PORT CHECK #####
    
    
    ##### MAIL SERVER CHECK #####
    
    
    ##### RUNNING SERVER PROCESSES #####
    
    [INFO] I found the following web server(s):
            Apache 2 (PID 1171)
    [INFO] I found the following mail server(s):
            Postfix (PID 1933)
    [INFO] I found the following pop3 server(s):
            Dovecot (PID 816)
    [INFO] I found the following imap server(s):
            Dovecot (PID 816)
    [INFO] I found the following ftp server(s):
            PureFTP (PID 1234)
    
    ##### LISTENING PORTS #####
    (only           ()
    Local           (Address)
    [localhost]:11333               (996/rspamd:)
    [localhost]:11332               (996/rspamd:)
    [localhost]:11334               (996/rspamd:)
    [localhost]:10023               (1172/postgrey)
    [anywhere]:3306         (979/mariadbd)
    ***.***.***.***:53              (793/systemd-resolve)
    [anywhere]:995          (816/dovecot)
    [anywhere]:993          (816/dovecot)
    [localhost]:53          (904/named)
    [localhost]:53          (904/named)
    [localhost]:53          (904/named)
    [localhost]:53          (904/named)
    [anywhere]:587          (1933/master)
    [localhost]:6379                (855/redis-server)
    [anywhere]:465          (1933/master)
    [localhost]:953         (904/named)
    [localhost]:953         (904/named)
    [localhost]:953         (904/named)
    [localhost]:953         (904/named)
    [localhost]:11211               (824/memcached)
    [anywhere]:143          (816/dovecot)
    [anywhere]:25           (1933/master)
    [anywhere]:22           (925/sshd:)
    [anywhere]:21           (1234/pure-ftpd)
    ***.***.***.***:53              (904/named)
    ***.***.***.***:53              (904/named)
    ***.***.***.***:53              (904/named)
    ***.***.***.***:53              (904/named)
    [anywhere]:4190         (816/dovecot)
    [anywhere]:110          (816/dovecot)
    *:*:*:*::*:8081         (1171/apache2)
    *:*:*:*::*:8080         (1171/apache2)
    *:*:*:*::*:3306         (979/mariadbd)
    *:*:*:*::*:6379         (855/redis-server)
    *:*:*:*::**:*:*:*::*53          (904/named)
    *:*:*:*::**:*:*:*::*53          (904/named)
    *:*:*:*::**:*:*:*::*53          (904/named)
    *:*:*:*::**:*:*:*::*53          (904/named)
    *:*:*:*::*:995          (816/dovecot)
    *:*:*:*::*:993          (816/dovecot)
    *:*:*:*::*:53           (904/named)
    *:*:*:*::*:53           (904/named)
    *:*:*:*::*:53           (904/named)
    *:*:*:*::*:53           (904/named)
    *:*:*:*::*:587          (1933/master)
    *:*:*:*::*:443          (1171/apache2)
    *:*:*:*::*:465          (1933/master)
    [localhost]43           (816/dovecot)
    *:*:*:*::*:953          (904/named)
    *:*:*:*::*:953          (904/named)
    *:*:*:*::*:953          (904/named)
    *:*:*:*::*:953          (904/named)
    *:*:*:*::*:25           (1933/master)
    *:*:*:*::*:22           (925/sshd:)
    *:*:*:*::*:21           (1234/pure-ftpd)
    *:*:*:*::*:4190         (816/dovecot)
    *:*:*:*::*:80           (1171/apache2)
    [localhost]10           (816/dovecot)
    
    
    
    
    ##### IPTABLES #####
    Chain INPUT (policy ACCEPT)
    target     prot opt source               destination
    
    Chain FORWARD (policy ACCEPT)
    target     prot opt source               destination
    
    Chain OUTPUT (policy ACCEPT)
    target     prot opt source               destination
    
    
    
    
    ##### LET'S ENCRYPT #####
    acme.sh is installed in /root/.acme.sh/acme.sh
    
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    So ISPConfig is properly installed and running as it seems and there are no firewall rules on the system that prevent connections to it. This means your issue is likely an external firewall in front of the server that blocks the connection to port 8080.
     
    ahrasis likes this.
  7. pieru

    pieru New Member

    Thank you! I will ask network guys
     
  8. pieru

    pieru New Member

    You were absolutely right, the network guys did their magic stuff (open port on the vpn) and everything is ok now. Thank you!
     
    till likes this.

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