can't send mail through Outlook

Discussion in 'ISPConfig 3 Priority Support' started by wowakan, Sep 9, 2014.

  1. wowakan

    wowakan New Member

    I can receive mail fine. But now I cannot send mail. I am getting the following error in outlook:
    Te Server responded: 421 cannot connect to SMT

    Now I do have it setup in outlook in the outgoing Server My outgoing needs auto.

    P.S. in roundcube it works fine.

    Thank you in advance.
     
  2. srijan

    srijan New Member HowtoForge Supporter

  3. till

    till Super Moderator Staff Member ISPConfig Developer

    Are you abe to connect to your mail account with webmail? If yes, please send a email to the same address that you used to login to webmail and check a minute later if the email arrived in the webmail account.
     
  4. wowakan

    wowakan New Member

    Till - Yes it works fine in web-mail.
     
  5. till

    till Super Moderator Staff Member ISPConfig Developer

  6. wowakan

    wowakan New Member

    Srijan - Went through this and checked and double checked. This one has me stumped.
     
  7. wowakan

    wowakan New Member

    ##### SERVER #####
    IP-address (as per hostname): ***.***.***.***
    IP-address(es) (as per ifconfig): ***.***.***.***, ***.***.***.***
    [INFO] ISPConfig is installed.

    ##### ISPCONFIG #####
    ISPConfig version is 3.0.5.4p1


    ##### VERSION CHECK #####

    [INFO] php (cli) version is 5.3.3

    ##### PORT CHECK #####

    [WARN] Port 465 (SMTP server SSL) seems NOT to be listening

    ##### MAIL SERVER CHECK #####

    [WARN] I found no "submission" entry in your postfix master.cf
    [INFO] this is not critical, but if you want to offer port 587 for smtp connections you have to enable this.
    [WARN] I found no "smtps" entry in your postfix master.cf
    [INFO] this is not critical, but if you want to offer SSL for smtp (not TLS) connections you have to enable this.

    ##### RUNNING SERVER PROCESSES #####

    [INFO] I found the following web server(s):
    Unknown process (httpd) (PID 2749)
    [INFO] I found the following mail server(s):
    Postfix (PID 18289)
    [INFO] I found the following pop3 server(s):
    Dovecot (PID 2594)
    [INFO] I found the following imap server(s):
    Dovecot (PID 2594)
    [INFO] I found the following ftp server(s):
    PureFTP (PID 2759)

    ##### LISTENING PORTS #####
    (only ()
    Local (Address)
    [anywhere]:110 (2594/dovecot)
    [anywhere]:143 (2594/dovecot)
    [anywhere]:111 (1991/rpcbind)
    [anywhere]:21 (2759/pure-ftpd)
    ***.***.***.***:53 (2124/named)
    ***.***.***.***:53 (2124/named)
    [localhost]:53 (2124/named)
    [anywhere]:22 (2415/sshd)
    [localhost]:631 (2196/cupsd)
    [anywhere]:25 (18289/master)
    [localhost]:953 (2124/named)
    [anywhere]:35295 (2166/rpc.statd)
    [anywhere]:993 (2594/dovecot)
    [anywhere]:995 (2594/dovecot)
    ***.***.***.***:64739 (2384/murmurd)
    [localhost]:6502 (2384/murmurd)
    [localhost]:10024 (18320/amavisd)
    [localhost]:10025 (18289/master)
    [anywhere]:3306 (2561/mysqld)
    [localhost]10 (2594/dovecot)
    [localhost]43 (2594/dovecot)
    [localhost]11 (1991/rpcbind)
    *:*:*:*::*:8080 (2749/httpd)
    *:*:*:*::*:80 (2749/httpd)
    *:*:*:*::*:8081 (2749/httpd)
    *:*:*:*::*:21 (2759/pure-ftpd)
    *:*:*:*::*:55189 (2166/rpc.statd)
    *:*:*:*::*:53 (2124/named)
    *:*:*:*::*:22 (2415/sshd)
    *:*:*:*::*:631 (2196/cupsd)
    *:*:*:*::*:25 (18289/master)
    *:*:*:*::*:953 (2124/named)
    *:*:*:*::*:443 (2749/httpd)
    *:*:*:*::*:993 (2594/dovecot)
    *:*:*:*::*:64738 (2384/murmurd)
    *:*:*:*::*:995 (2594/dovecot)




    ##### IPTABLES #####
    Chain INPUT (policy ACCEPT)
    target prot opt source destination
    fail2ban-Named tcp -- [anywhere]/0 [anywhere]/0 multiport dports 53,953
    fail2ban-SSH tcp -- [anywhere]/0 [anywhere]/0 tcp dpt:22

    Chain FORWARD (policy ACCEPT)
    target prot opt source destination

    Chain OUTPUT (policy ACCEPT)
    target prot opt source destination

    Chain fail2ban-Named (1 references)
    target prot opt source destination
    RETURN all -- [anywhere]/0 [anywhere]/0

    Chain fail2ban-SSH (1 references)
    target prot opt source destination
    RETURN all -- [anywhere]/0 [anywhere]/0
     
  8. till

    till Super Moderator Staff Member ISPConfig Developer

    Ok, the postfix mailserver is listening on all interfaces:

    [anywhere]:25 (18289/master)

    which is good and port 25 is not blocked in the local firewall of the server.

    So only the following options remain:

    1) there is a firewall or router in front of this server which blocks port 25
    2) The server is installed at home or in a offoce and not in a datacenter and the ISP that provides the internet connection blocks port 25
    3) The MX record / A-Record for the MX record of the domain points to a wrong server.
     

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