Hi - I just realized that there is no option for users to create databases or its users on the control panel. I can do it as admin, but they don't get the option. I did set the limit template to have 1 user and 1 database for this customer but it's not possible for them to create a database or its user. what am I missing? Many thanks!
The option must be there for them if it's allowed within their limits. It's possible that you applied a limit template that disallows it, and then manually tried to set it; in this case, your manual setting is ignored and overridden by the template. In this case, you must allow it in the template.