email 421 service unavailable, closing transmission channel

Discussion in 'Installation/Configuration' started by chief, Sep 20, 2023.

  1. chief

    chief Member HowtoForge Supporter

    multiserver environment
    debian 12
    ispconfig 3.2.11
    mail server had issue before upgrade from debian 11 and up to ispconfig 3.2.11

    I have a customer trying to email [email protected]
    we have a message in var/log/mail.log
    according to mxtoolbox using testmail server
    the domain is up, but my mail server cannot send to them.
    is it a case of asking them to whitelist my server name, the senders email address or is there a configuration i need to change on my system.
    I also notice other logs of domains in the *.hostedmail.com system.
     
  2. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    I suspect the problem is with them, try to get in touch to debug it with them.
     

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