Email delivery to folder not working? and a roundcube question :)

Discussion in 'ISPConfig 3 Priority Support' started by craig baker, Jan 10, 2025.

  1. craig baker

    craig baker Member HowtoForge Supporter

    I have setup serveral mail filter rules for example: EBAY which should deliver all email from domain ebay.com to the EBAY folder under the INBOX.
    but clearly this does not work. mail from ebay.com comes to the INBOX only.
    now I specify MoveTo and EBAY under it.. is there something I've missed? does it need to be maybe INBOX/EBAY? anyway email does not go anywhere other than the INBOX.

    Also - since I've been playing with new roundcube (deb12) can we have users change their passwords in roundcube? did that not used to require an ispconfig plugin?
    Thanks till! HAPPY NEW YEAR :)
     
    craig baker, Jan 10, 2025
    #1
  2. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    Taleman, Jan 10, 2025
    #2
  3. craig baker

    craig baker Member HowtoForge Supporter

    craig baker, Jan 10, 2025
    #3
  4. craig baker

    craig baker Member HowtoForge Supporter

    any thoughts on why mailfilter does not deliver the mail correctly?
    mail from ebay.com should go to the EBAY folder. I've tried both EBAY as the folder, and INBOX/EBAY as the folder. but emails keep appearing ONLY in the INBOX!
     
    craig baker, Jan 16, 2025
    #4
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    The most common reason for that is selecting wrong filter rule. e.g. use 'from is' while you should use 'from contains' as you likely did not specify the exact email from (which is not just the email address).
     
    till, Jan 16, 2025
    #5
  6. craig baker

    craig baker Member HowtoForge Supporter

    well we have:
    Name EBAY
    Source: From
    Domain
    ebay.com
    Action Move to:
    INBOX/EBAY (also tried just EBAY). INBOX/EBAY folder exists.
    but all email appears in inbox only!
    surely this would assign all email originating at ebay.com?
    Ill change Domain to 'Contains' and see if it makes a difference!
     
    craig baker, Jan 16, 2025
    #6
  7. craig baker

    craig baker Member HowtoForge Supporter

    still trying to get to the bottom of the mail filter not working. where are the mail filters stored? need to check if they are actually existing anywhere as well as not working...
    arent they supposed to make entries in the /etc/dovecot/conf.d/90-sieve.conf? where are these rules written so I can try and see why they are being ignored??
    thanks!
     
    craig baker, Mar 14, 2025
    #7
  8. till

    till Super Moderator Staff Member ISPConfig Developer

    In the sieve files of the mailbox. Example:

    /var/vmail/test.int/test/.ispconfig.sieve
    /var/vmail/test.int/test/.ispconfig-before.sieve

    No. That file is not used; it does not belong to the ISPConfig dovecot setup.
     
    till, Mar 14, 2025
    #8
  9. craig baker

    craig baker Member HowtoForge Supporter

    well in my .ispconfig-before.sieve we find:

    --snip--
    ### END FILTER_ID:3
    ### BEGIN FILTER_ID:2
    if header :regex "from" [".*ebay\\.com"] {
    fileinto "INBOX/EBAY";
    stop;
    --snip--

    I've also tried EBAY and INBOX.EBAY - but nothing works.

    but - email from ebay.com is NOT put into this folder (or anything other than inboxc!)
    what am I doing wrong??
     
    craig baker, Mar 14, 2025
    #9
  10. till

    till Super Moderator Staff Member ISPConfig Developer

    Maybe we have an issue with double escaping here. Please try to change the line:

    Code:
    if header :regex "from" [".*ebay\\.com"] {
    to

    Code:
    if header :regex "from" [".*ebay\.com"] {
    and then compile the files with the commands:

    sievec .ispconfig-before.sieve
    sievec .ispconfig.sieve
     
    till, Mar 14, 2025
    #10
  11. till

    till Super Moderator Staff Member ISPConfig Developer

    Or you edit it directly in custom rules field.
     
    till, Mar 14, 2025
    #11
  12. craig baker

    craig baker Member HowtoForge Supporter

    I edited it in the folder and ran sievec now we will see!
    next day alas - still get emails in the INBOX ONLY! how can I see whats going on???
    cdb.
     
    craig baker, Mar 15, 2025
    #12
  13. till

    till Super Moderator Staff Member ISPConfig Developer

     
    till, Mar 15, 2025
    #13
  14. craig baker

    craig baker Member HowtoForge Supporter

    AHA -- enlightenment? after verbosing and logging in maillog we find:
    --snip--
    Mar 16 08:43:59 ns10 dovecot[1226262]: lmtp([email protected])<1712918><9IQ5L4/H1mcWIxoAAHWAhg>: Error: sieve: msgid=<0AB4A629-FEBFA6CF4A2-019591B7A552-00000000004808E6@starship>: failed to store into mailbox 'INBOX/EBAY': Invalid mailbox name: Name must not have '/' characters
    Mar 16 08:44:00 ns10 dovecot[1226262]: lmtp([email protected])<1712908><8q0zCY7H1mcMIxoAAHWAhg>: sieve: msgid=<0AAB1A56-16341379CAE-019591B93D92-000000000047F1B3@starship>: stored mail into mailbox 'INBOX'
    --snip--
    what is the proper syntax? INBOX/EBAY appeared to be correct!'

    ENLIGHTENMENT - inspite of many counter examples, INBOX/WHATEVER is infact invalid.
    it must be INBOX.WHATEVER!!
    maybe ispconfig should throw an error when we put a / in the mailbox name??
     
    craig baker, Mar 17, 2025
    #14

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