email message delayed and never gets delivered

Hi

I have one vendor who can never email me, he has to use his personal email. i have no idea why, all other emails seem to be coming in fine. here is his error message email that he gets when trying to email me:

Delivery is delayed to these recipients or groups:

[email protected] ([email protected]) <mailto:[email protected]>

Subject: RE: FS Label Email

This message hasn't been delivered yet. Delivery will continue to be attempted.

The server will keep trying to deliver this message for the next 1 days, 19 hours and 59 minutes. You'll be notified if the message can't be delivered by

that time.

Diagnostic information for administrators:

Generating server: TCI-Mail.TCIPRODUCTS.LOCAL

Total retry attempts: 17

[email protected]

Server returned '400 4.4.7 Message delayed'

Original message headers:

Received: from TCI-Mail.TCIPRODUCTS.LOCAL (172.16.0.237) by

TCI-Mail.TCIPRODUCTS.LOCAL (172.16.0.237) with Microsoft SMTP Server

(version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id

15.2.922.13; Wed, 22 Dec 2021 06:58:22 -0600

Received: from TCI-Mail.TCIPRODUCTS.LOCAL ([fe80::d8f5:7e6e:9567:a5c2]) by

TCI-Mail.TCIPRODUCTS.LOCAL ([fe80::d8f5:7e6e:9567:a5c2%14]) with mapi id

15.02.0922.013; Wed, 22 Dec 2021 06:58:22 -0600

From: Jeff Collett <[email protected]>

To: "[email protected]" <[email protected]>

CC: Lois Loyd <[email protected]>

Subject: RE: FS Label Email

Thread-Topic: FS Label Email

Thread-Index: AQHXxFY5zzZb6vRcx0mdFFxSHMWyAavZKF0AgAAAjJWAZZ22gIAAF5Ig

Date: Wed, 22 Dec 2021 12:58:22 +0000

Message-ID: <[email protected]>

References: <CH0PR20MB3788ACC19FE18CD46AB3E15FFDBC9@CH0PR20MB3788.namprd20.prod.outlook.com>

<[email protected]>

<CH0PR20MB378882059C1CBF2E172A6672FDBC9@CH0PR20MB3788.namprd20.prod.outlook.com>

<[email protected]>

In-Reply-To: <[email protected]>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach: yes

X-MS-TNEF-Correlator:

x-originating-ip: [24.182.235.90]

Content-Type: multipart/related;

boundary="_004_992587999a9842c08b701938138130d6fslabelcom_";

type="multipart/alternative"

MIME-Version: 1.0


Any help would greatly be appreciated

THank you

Ben

 

Dec 22 10:14:59 webserver1 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=98.150.186.46, lip=192.168.1.23, mpid=16347, TLS, session=<iiOzxsHTXCBilrou>

Dec 22 10:14:59 webserver1 postfix/smtpd[16248]: connect from mail.tciproducts.com[75.58.191.237]

Dec 22 10:15:00 webserver1 dovecot: imap([email protected])<16347><iiOzxsHTXCBilrou>: Connection closed (UID FETCH finished 0.442 secs ago) in=237 out=43241 deleted=0 expunged=0 trashed=0 hdr_count=1 hdr_bytes=903 body_count=1 body_bytes=41260

Dec 22 10:15:00 webserver1 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=98.150.186.46, lip=192.168.1.23, mpid=16349, TLS, session=<DMjCxsHTwklilrou>

Dec 22 10:15:00 webserver1 dovecot: imap([email protected])<16349><DMjCxsHTwklilrou>: Connection closed (SEARCH finished 0.089 secs ago) in=67 out=821 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0

Dec 22 10:15:00 webserver1 postfix/smtpd[16248]: NOQUEUE: reject: RCPT from mail.tciproducts.com[75.58.191.237]: 450 4.7.1 <TCI-Mail.TCIPRODUCTS.LOCAL>: Helo command rejected: Host not found; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<TCI-Mail.TCIPRODUCTS.LOCAL>

Dec 22 10:15:00 webserver1 postfix/smtpd[16248]: disconnect from mail.tciproducts.com[75.58.191.237] ehlo=2 starttls=1 mail=1 rcpt=0/1 quit=1 commands=5/6

Dec 22 10:15:01 webserver1 postfix/smtpd[16248]: connect from localhost[::1]

Dec 22 10:15:01 webserver1 postfix/smtpd[16248]: lost connection after CONNECT from localhost[::1]

Dec 22 10:15:01 webserver1 postfix/smtpd[16248]: disconnect from localhost[::1] commands=0/0

Dec 22 10:15:01 webserver1 dovecot: pop3-login: Disconnected (no auth attempts in 0 secs): user=<>, rip=::1, lip=::1, secured, session=<oFfbxsHTAt0AAAAAAAAAAAAAAAAAAAAB>

Dec 22 10:15:01 webserver1 dovecot: imap-login: Disconnected (no auth attempts in 0 secs): user=<>, rip=::1, lip=::1, secured, session=<3VvbxsHTqt0AAAAAAAAAAAAAAAAAAAAB>

Dec 22 10:15:12 webserver1 postfix/smtps/smtpd[12071]: connect from unknown[212.70.149.72]

Dec 22 10:15:36 webserver1 postfix/smtps/smtpd[10127]: connect from unknown[212.70.149.72]

Dec 22 10:15:47 webserver1 postfix/smtps/smtpd[12071]: warning: unknown[212.70.149.72]: SASL LOGIN authentication failed: UGFzc3dvcmQ6

Dec 22 10:15:51 webserver1 postfix/smtps/smtpd[12071]: lost connection after AUTH from unknown[212.70.149.72]

Dec 22 10:15:51 webserver1 postfix/smtps/smtpd[12071]: disconnect from unknown[212.70.149.72] ehlo=1 auth=0/1 rset=1 commands=2/3

Dec 22 10:16:11 webserver1 postfix/smtps/smtpd[10127]: warning: unknown[212.70.149.72]: SASL LOGIN authentication failed: UGFzc3dvcmQ6

Dec 22 10:16:15 webserver1 postfix/smtps/smtpd[10127]: lost connection after AUTH from unknown[212.70.149.72]

Dec 22 10:16:15 webserver1 postfix/smtps/smtpd[10127]: disconnect from unknown[212.70.149.72] ehlo=1 auth=0/1 rset=1 commands=2/3

Dec 22 10:16:33 webserver1 postfix/smtps/smtpd[12071]: connect from unknown[212.70.149.72]

Dec 22 10:16:57 webserver1 postfix/smtps/smtpd[10127]: connect from unknown[212.70.149.72]

Dec 22 10:17:08 webserver1 postfix/smtps/smtpd[12071]: warning: unknown[212.70.149.72]: SASL LOGIN authentication failed: UGFzc3dvcmQ6

Dec 22 10:17:12 webserver1 postfix/smtps/smtpd[12071]: lost connection after AUTH from unknown[212.70.149.72]

Dec 22 10:17:12 webserver1 postfix/smtps/smtpd[12071]: disconnect from unknown[212.70.149.72] ehlo=1 auth=0/1 rset=1 commands=2/3

Dec 22 10:17:22 webserver1 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=16531, secured, session=<Xr41z8HT7N0AAAAAAAAAAAAAAAAAAAAB>

Dec 22 10:17:22 webserver1 dovecot:

 

Thank you for this, i will let them know its their issue, not mine.
i will put this in tags in future. thank you for pointing that out.