email quota - empty

Hello everyone,

I recently set up a new server and transferred the data to it using the "migration toolkit."
Now, when I go into a client's mailbox, there is no longer any calculation of storage usage.

When I run "doveadm quota get -u [email protected]", I get the correct values.

Is there a specific place I can look to resolve this issue?

I am using Debian.

Thank you.

 

What kind of timeline should I expect?

As a follow-up question: where are the values stored?

Thank you

 

In the MailDirs. In a standard ISPConfig installation that is /var/vmail/%d/%n/.quotausage

That depends on the scale of your setup, how many users and mails these users have. It can take a few minutes to complete.

 

Thanks Pyte,

The files are indeed present, but there’s still nothing showing in ISPConfig (after 24 hours).
I have approximately 220 email accounts.

 

Where do you expect to see the value?

 

In the edit interface of an email address.

 

Mh the cronjobs checks the quotas with doveadm quota -A, and then should replace the new data in the corrosponding monitor_data table in the database. Which is the table from where the interface trys to fetch the quota values.

No idea why this would not be there. Can you check the output of the doveadm quota -A command? And if you know what you are doing maybe check if the record is present in the database itself with select * from monitor_data where type = "email_quota";

 

I think, it's the point…
There is only one email in the data section, an idea of what I should do ?

Thanks for the support !

 

Did you check what the doveadm quota -A command returned?

 

Code:

doveadm quota -A
usage: doveadm [-Dv] [-f <formatter>] quota <command> [<args>]
  get         
  recalc       

but "doveadm quota get -A" is working and I get the information from all email addresses

 

Yea sorry i missed the 'get'. No idea why it is not written to the database then. As a last straw you could enable debug mode, as the cronjob for the gathering of the data logs messages if debug mode is enabled.

 

No error about the cronjob :

Code:

php /usr/local/ispconfig/server/cron_debug.php --cronjob=100-mailbox_stats.inc.php
Called run() for class cronjob_mailbox_stats
Job has schedule: 0 0 * * *
Called onPrepare() for class cronjob_mailbox_stats
Called onBeforeRun() for class cronjob_mailbox_stats
Jobs next run is 2025-06-13 00:00:00
Date compare of 1749772800 and 1749713644 is -1
Called onRun() for class cronjob_mailbox_stats
Called onAfterRun() for class cronjob_mailbox_stats
Called onCompleted() for class cronjob_mailbox_stats
finished cron debug.

 

That is the wrong file. The file for quota is called 100-monitor_email_quota.inc.php

 

Single server

No error with the debug :

Code:

php /usr/local/ispconfig/server/cron_debug.php --cronjob=100-monitor_email_quota.inc.php
Called run() for class cronjob_monitor_email_quota
Job has schedule: */15 * * * *
Called onPrepare() for class cronjob_monitor_email_quota
Called onBeforeRun() for class cronjob_monitor_email_quota
Jobs next run is 2025-06-12 09:45:00
Date compare of 1749721500 and 1749721474 is -1
Called onAfterRun() for class cronjob_monitor_email_quota
Called onCompleted() for class cronjob_monitor_email_quota
finished cron debug.

 

No, still empty