Email Troubleshooting

I have ISP config on a 'perfect' Ubuntu 7.04 server.

I can't seem to get the email to work though. When I create an account in outlook and test the settings, it finds the server, but won't accept the user name and password.

Ive tried the user names: user1_admin, user1_admin:bluefishgardens, user1_admin:bluefishgardens.com and still no luck.

When I try to send a message to my servers email '[email protected]' from my regular bellsouth account, it bounces with the following error:

How do I troubleshoot email issues?

 

Is [email protected] listed in /etc/postfix/virtusertable? Is user1_admin the correct username? Normally it is web1_admin.

What's the output of

Code:

postconf -n

?

 

no, the user name is 'web1_joanne' which is the 'catch all' (supposedly). Sorry, that was a typo- I meant 'web1' not 'user1' in the previous post. I've also tried web1_joanne, web1_joanne:bluefishgardens.com


output of postconf -n:

Code:

alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases
append_dot_mydomain = no
biff = no
broken_sasl_auth_clients = yes
config_directory = /etc/postfix
inet_interfaces = all
inet_protocols = all
mailbox_command = procmail -a "$EXTENSION"
mailbox_size_limit = 0
mydestination = /etc/postfix/local-host-names
mynetworks = 127.0.0.0/8
myorigin = /etc/mailname
recipient_delimiter = +
relayhost =
smtp_tls_note_starttls_offer = yes
smtp_tls_session_cache_database = btree:${queue_directory}/smtp_scache
smtp_use_tls = yes
smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu)
smtpd_recipient_restrictions = permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination
smtpd_sasl_auth_enable = yes
smtpd_sasl_local_domain =
smtpd_sasl_security_options = noanonymous
smtpd_tls_CAfile = /etc/postfix/ssl/cacert.pem
smtpd_tls_auth_only = no
smtpd_tls_cert_file = /etc/postfix/ssl/smtpd.crt
smtpd_tls_key_file = /etc/postfix/ssl/smtpd.key
smtpd_tls_loglevel = 1
smtpd_tls_received_header = yes
smtpd_tls_session_cache_database = btree:${queue_directory}/smtpd_scache
smtpd_tls_session_cache_timeout = 3600s
smtpd_use_tls = yes
tls_random_source = dev:/dev/urandom

I've also tried:

 

The line virtual_maps = hash:/etc/postfix/virtusertable is missing in /etc/postfix/main.cf. Please run

Code:

postconf -e 'virtual_maps = hash:/etc/postfix/virtusertable'
/etc/init.d/postfix restart

 

Thanks! Ran those commands and I can get Outlook to connect now.

I still can't send mail to [email protected] though... It's bouncing back with a "sorry, relaying denied from your location [205.152.59.68] (#5.7.1)" message.

I tried from a couple different mail accounts and they all do the same thing (with a different IP address in the brackets).

 

Update: I turned off the server and sent it an email. Same message... I guess that means it isn't an issue on my server?

 

You mean 68.209.105.89 is blacklisted as a recipient? How does that happen? And what can I do to get it off the blacklist(s)?

 

Your IP is listed on the blacklist.

http://www.dnsstuff.com/tools/ip4r.ch?ip=205.152.59.68

 

205.152.59.68 isn't my ip address though... that's the ip address in the bounce error, but i don't know where it's getting that address from.

My servers external ip is 68.209.105.89 and it doesn't show up in red on that tool. What can I do?

 

Is that maybe the IP address of the email client you use to send the mails?

 

I've been trying using my bellsouth email address....



but, If I send a message from my web mail account for one of my commercially hosted web sites, I get:

Code:

joanne['at']bluefishgardenss['dot']com
    SMTP error from remote mail server after RCPT TO:<joanne['at']bluefishgardenss['dot']com>:
    host smtp.where.secureserver.net [64.202.166.12]:
    553 sorry, relaying denied from your location [69.61.67.90] (#5.7.1)

Same message, different ip address.

 

This as the most recent section of /var/log/mail.log:

Code:

Jun 19 05:50:51 BlueFish freshclam[4693]: Received signal: wake up
Jun 19 05:50:51 BlueFish freshclam[4693]: ClamAV update process started at Tue Jun 19 05:50:51 2007
Jun 19 05:50:51 BlueFish freshclam[4693]: SECURITY WARNING: NO SUPPORT FOR DIGITAL SIGNATURES
Jun 19 05:50:51 BlueFish freshclam[4693]: See the FAQ at http://www.clamav.net/support/faq for an explanation.
Jun 19 05:50:51 BlueFish freshclam[4693]: Your ClamAV installation is OUTDATED!
Jun 19 05:50:51 BlueFish freshclam[4693]: Local version: 0.90.2 Recommended version: 0.90.3
Jun 19 05:50:51 BlueFish freshclam[4693]: DON'T PANIC! Read http://www.clamav.net/support/faq
Jun 19 05:50:51 BlueFish freshclam[4693]: main.cvd is up to date (version: 43, sigs: 104500, f-level: 14, builder: sven)
Jun 19 05:50:51 BlueFish freshclam[4693]: daily.inc is up to date (version: 3466, sigs: 23378, f-level: 16, builder: ccordes)
Jun 19 05:50:51 BlueFish freshclam[4693]: --------------------------------------
Jun 19 07:49:14 BlueFish courierpop3login: Connection, ip=[::ffff:192.168.5.251]
Jun 19 07:49:14 BlueFish courierpop3login: LOGIN, user=web1_joanne, ip=[::ffff:192.168.5.251]
Jun 19 07:49:14 BlueFish courierpop3login: LOGOUT, user=web1_joanne, ip=[::ffff:192.168.5.251], top=0, retr=0, rcvd=24, sent=96, time=0
Jun 19 07:49:17 BlueFish courierpop3login: Connection, ip=[::ffff:192.168.5.251]
Jun 19 07:49:17 BlueFish courierpop3login: LOGIN, user=web1_joanne, ip=[::ffff:192.168.5.251]
Jun 19 07:49:17 BlueFish courierpop3login: LOGOUT, user=web1_joanne, ip=[::ffff:192.168.5.251], top=0, retr=0, rcvd=24, sent=96, time=0
Jun 19 07:54:58 BlueFish courierpop3login: Connection, ip=[::ffff:192.168.5.251]
Jun 19 07:54:58 BlueFish courierpop3login: LOGIN, user=web1_joanne, ip=[::ffff:192.168.5.251]
Jun 19 07:54:58 BlueFish courierpop3login: LOGOUT, user=web1_joanne, ip=[::ffff:192.168.5.251], top=0, retr=0, rcvd=24, sent=96, time=0
Jun 19 07:56:29 BlueFish courierpop3login: Connection, ip=[::ffff:192.168.5.251]
Jun 19 07:56:29 BlueFish courierpop3login: LOGIN, user=web1_joanne, ip=[::ffff:192.168.5.251]
Jun 19 07:56:29 BlueFish courierpop3login: LOGOUT, user=web1_joanne, ip=[::ffff:192.168.5.251], top=0, retr=0, rcvd=24, sent=96, time=0
Jun 19 07:56:33 BlueFish courierpop3login: Connection, ip=[::ffff:192.168.5.251]
Jun 19 07:56:33 BlueFish courierpop3login: LOGIN, user=web1_joanne, ip=[::ffff:192.168.5.251]
Jun 19 07:56:33 BlueFish courierpop3login: LOGOUT, user=web1_joanne, ip=[::ffff:192.168.5.251], top=0, retr=0, rcvd=24, sent=96, time=0

 

There are no Postfix lines in there, just Courier and freshclam. We need Postfix logs.

 

Where do I get those from? Different File?

What I posted was all that's in '/var/log/mail.log'... it just repeats over and over again with slight deviation.

 

No, it's the same log file.

If there are no Postfix lines in your mail log, this means that the mails you send to your server don't reach the server at all. I guess this is due to wrong MX records. You can check the MX records of your domains like this:

Code:

dig mx yourdomain.com

 

Code:

; <<>> DiG 9.3.4 <<>> mx bluefishgardens.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59986
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;bluefishgardens.com.           IN      MX

;; ANSWER SECTION:
bluefishgardens.com.    3600    IN      MX      10 mailstore1.secureserver.net.
bluefishgardens.com.    3600    IN      MX      0 smtp.secureserver.net.

;; Query time: 140 msec
;; SERVER: 205.152.144.23#53(205.152.144.23)
;; WHEN: Thu Jun 21 13:13:34 2007
;; MSG SIZE  rcvd: 101