[ERROR] Exception occurred: ISPConfigOSException -> Command add-apt-repository -y ppa:ondrej/php fai

Hi all,
This is my fourth ISPConfig installation to transfer to a new server, and I'm getting this error during automatic installation.
There is also a very slow download speed.

 

Could you give us any less to go on?!?

First of all, downloadspeeds have absolutely nothing to do with ispconfig or its installer.

Second, to start with
- What OS are you running the installer on?
- What is the full error message?
- Is your internet connection fully functional?
- Do you have IPv4 only or also IPv6?

Give as much information as posible.

 

Clean installation on Ubuntu 24.04.3 on a new server located in a data center at the same site as the previous server, which is still operational, with IPv4 and IPv6

using automated script : wget -O - https://get.ispconfig.org | sh -s -- --use-ftp-ports=40110-40210 --unattended-upgrades

All other action to get big file from internet is fast :

Saving to: ‘sample-1.mkv’
sample-1.mkv 100%[============================================================================================>] 81.65M 107MB/s in 0.8s
sample-1.mkv 100%[============================================================================================>] 81.65M 107MB/s in 0.8s
2026-01-10 22:21:40 (107 MB/s) - ‘sample-1.mkv’ saved [85616617/85616617]
2026-01-10 22:21:40 (107 MB/s) - ‘sample-1.mkv’ saved [85616617/85616617]​

First time with so many error :

--2026-01-10 22:07:51-- https://get.ispconfig.org/
Resolving get.ispconfig.org (get.ispconfig.org)... 2606:4700:20::ac43:4b70, 2606:4700:20::681a:bf6, 2606:4700:20::681a:af6, ...
Connecting to get.ispconfig.org (get.ispconfig.org)|2606:4700:20::ac43:4b70|:443... failed: Connection timed out.
Connecting to get.ispconfig.org (get.ispconfig.org)|2606:4700:20::681a:bf6|:443... failed: Connection timed out.
Connecting to get.ispconfig.org (get.ispconfig.org)|2606:4700:20::681a:af6|:443... failed: Connection timed out.
Connecting to get.ispconfig.org (get.ispconfig.org)|172.67.75.112|:443... connected.​

After the "yes" response :

[INFO] Starting perfect server setup for Ubuntu 24.04.3 LTS
[INFO] Checking hostname.
[INFO] Configuring apt repositories.
[INFO] Updating packages
[INFO] Updated packages
[INFO] Installing packages ssh, openssh-server, nano, vim-nox, lsb-release, apt-transport-https, ca-certificates, wget, git, gnupg, software-properties-common, curl, cron, ntp
[INFO] Installed packages ssh, openssh-server, nano, vim-nox, lsb-release, apt-transport-https, ca-certificates, wget, git, gnupg, software-properties-common, curl, cron, ntp
[INFO] Activating rspamd repository.
[INFO] Activating sury php repository.
Traceback (most recent call last):
File "/usr/bin/add-apt-repository", line 452, in <module>
sys.exit(0 if addaptrepo.main() else 1)
^^^^^^^^^^^^^^^^^
File "/usr/bin/add-apt-repository", line 435, in main
shortcut = handler(source, **shortcut_params)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/softwareproperties/shortcuts.py", line 40, in shortcut_handler
return handler(shortcut, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 89, in __init__
if self.lpppa.publish_debug_symbols:
^^^^^^^^^^
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 133, in lpppa
self._lpppa = self.lpteam.getPPAByName(name=self.ppaname)
^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 120, in lpteam
self._lpteam = self.lp.people(self.teamname)
^^^^^^^
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 111, in lp
self._lp = login_func("%s.%s" % (self.__module__, self.__class__.__name__),
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/launchpadlib/launchpad.py", line 494, in login_anonymously
return cls(
^^^^
File "/usr/lib/python3/dist-packages/launchpadlib/launchpad.py", line 230, in __init__
super(Launchpad, self).__init__(
File "/usr/lib/python3/dist-packages/lazr/restfulclient/resource.py", line 511, in __init__
self._wadl = self._browser.get_wadl_application(self._root_uri)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/lazr/restfulclient/_browser.py", line 502, in get_wadl_application
response, content = self._request(url, media_type=wadl_type)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/lazr/restfulclient/_browser.py", line 441, in _request
response, content = self._request_and_retry(
^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/lazr/restfulclient/_browser.py", line 400, in _request_and_retry
response, content = self._connection.request(
^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/httplib2/__init__.py", line 1701, in request
(response, content) = self._request(
^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/launchpadlib/launchpad.py", line 144, in _request
response, content = super(LaunchpadOAuthAwareHttp, self)._request(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/lazr/restfulclient/_browser.py", line 204, in _request
return super(RestfulHttp, self)._request(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/httplib2/__init__.py", line 1421, in _request
(response, content) = self._conn_request(conn, request_uri, method, body, headers)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/httplib2/__init__.py", line 1343, in _conn_request
conn.connect()
File "/usr/lib/python3/dist-packages/httplib2/__init__.py", line 1133, in connect
sock.connect((self.host, self.port))
TimeoutError: [Errno 110] Connection timed out
[ERROR] Exception occurred: ISPConfigOSException -> Command add-apt-repository -y ppandrej/php failed. (/ispconfig.ai.php:15)​

 

Seems clear that IPv6 is not functional. IPv6 connections fail.
Fix that and try again.

 

Thank you.

I had an IPv6 address, but the rest wasn't working on the hardware and wasn't really visible with standard Linux commands.

The previous server had the same configuration, but the automatic installation had worked.