[ERROR] Exception occurred: ISPConfigOSException -> Command mount

Discussion in 'Installation/Configuration' started by Shamuga, Nov 24, 2025 at 4:22 PM.

  1. Shamuga

    Shamuga New Member

    Hello,

    I tried 4 times (using ubuntu 24.04 and 22.04) same error every time. Please help me to resolve this

    Installing error :

    Code:
    [INFO] Installing packages quota, quotatool
    [INFO] Installed packages quota, quotatool
    [INFO] Adding quota to fstab.
    [ERROR] Exception occurred: ISPConfigOSException -> Command mount -o remount / 2>&1 && quotaoff -avug 2>&1 && quotacheck -avugm 2>&1 && quotaon -avug 2>&1 failed. (/ispconfig.ai.php:15)
    root@isppanel:~#
    
    Server Information :

    Server Provider : Oracle Cloud

    Code:
    uname -m : aarch64
    
    --------
    
    dpkg --print-architecture : arm64
    
    -------
    
    lscpu :
    
    Architecture:                aarch64
      CPU op-mode(s):            32-bit, 64-bit
      Byte Order:                Little Endian
    CPU(s):                      4
      On-line CPU(s) list:       0-3
    Vendor ID:                   ARM
      BIOS Vendor ID:            QEMU
      Model name:                Neoverse-N1
        BIOS Model name:         virt-7.2  CPU @ 2.0GHz
        BIOS CPU family:         1
        Model:                   1
        Thread(s) per core:      1
        Core(s) per socket:      4
        Socket(s):               1
        Stepping:                r3p1
        BogoMIPS:                50.00
        Flags:                   fp asimd evtstrm aes pmull sha1 sha2 crc32 atomics
                                 fphp asimdhp cpuid asimdrdm lrcpc dcpop asimddp
    NUMA:
      NUMA node(s):              1
      NUMA node0 CPU(s):         0-3
    Vulnerabilities:
      Gather data sampling:      Not affected
      Ghostwrite:                Not affected
      Indirect target selection: Not affected
      Itlb multihit:             Not affected
      L1tf:                      Not affected
      Mds:                       Not affected
      Meltdown:                  Not affected
      Mmio stale data:           Not affected
      Reg file data sampling:    Not affected
      Retbleed:                  Not affected
      Spec rstack overflow:      Not affected
      Spec store bypass:         Mitigation; Speculative Store Bypass disabled via p
                                 rctl
      Spectre v1:                Mitigation; __user pointer sanitization
      Spectre v2:                Mitigation; CSV2, BHB
      Srbds:                     Not affected
      Tsa:                       Not affected
      Tsx async abort:           Not affected
      Vmscape:                   Not affected
    
    Mount Info :

    Code:
    df -Th / :
    
    Filesystem     Type  Size  Used Avail Use% Mounted on
    /dev/sda1      ext4   96G  4.4G   92G   5% /
    
    --------------------
    sudo nano /etc/fstab
    
    LABEL=cloudimg-rootfs   /        ext4 discard,commit=30,errors=remount-ro,usrjquota=quota.user,grpjquota=quota.group,jqfmt=vfsv0 0 1
    LABEL=BOOT      /boot   ext4    defaults        0 2
    LABEL=UEFI      /boot/efi       vfat    umask=0077      0 1
    
    ------------
    
    sudo quotacheck -avugm :
    
    quotacheck: Your kernel probably supports ext4 quota feature but you are using external quota files. Please switch your filesystem to use ext4 quota feature as external quota files on ext4 are deprecated.
    quotacheck: Scanning /dev/sda1 [/] done
    quotacheck: Checked 19680 directories and 166002 files
    
    ------------------
    
    sudo tune2fs -O ^quota /dev/sda1 :
    
    
    tune2fs 1.47.0 (5-Feb-2023)
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Running it 4 times or 400 times will not make a difference as you still use the same cloud provider, which obviously has a problem with Linux quota when this command fails.

    The command:

    Code:
    mount -o remount / 2>&1 && quotaoff -avug 2>&1 && quotacheck -avugm 2>&1 && quotaon -avug 2>&1
    Fails on your system, so quota can not be enabled. Run the installer with --no-quota option.
     
  3. Shamuga

    Shamuga New Member

    You mean like this

    Code:
    wget -O - https://get.ispconfig.org | sh -s -- --use-ftp-ports=40110-40210 --unattended-upgrades --no-quota
    1. What is the use of Quota
    2. Is there any way to enable Quota in Oracle Cloud Instance?
     
    Last edited: Nov 24, 2025 at 6:59 PM
  4. remkoh

    remkoh Active Member HowtoForge Supporter

    Yes
    1. Limit amount of diskspace that users can occupy with websites, mailboxes and databases.
    2. Google search?
     

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