Error in Installation

Discussion in 'Installation/Configuration' started by kadikey-developer, Nov 27, 2024.

  1. kadikey-developer

    kadikey-developer New Member

    Hello. I'm trying to install ISPConfig with auto install
    wget -O - h ttps://get.ispconfig.org | sh -s -- --use-nginx --use-ftp-ports=40110-40210 --unattended-upgrades
    on clean Debian12 guest machine, but getting an error:
    Exception occurred: ISPConfigOSException -> Installing packages failed. (/ispconfig.ai.php:15)
    How to fix?
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Then your system has issues downloading and installing packages with apt. Is this an ARM64 or X86_64 system? Please note that 32Bit systems are not supported.

    Run:

    name -a

    and post the result. also run:

    df -h

    command and post the result. maybe your harddisk is full.
     
  3. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    The command should be uname, that is run
    Code:
    uname -a
     
    till likes this.
  4. kadikey-developer

    kadikey-developer New Member

    I didn't find anything about "name -a". Maybe you ment "uname -a":
    Linux isp 6.1.0-27-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.115-1 (2024-11-01) x86_64 GNU/Linux
    Also here is "hostname" and "hostname -f":
    upload_2024-11-27_14-54-16.png
    And "df -h":
    upload_2024-11-27_14-53-49.png
     
  5. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    So it is x86_64 architecture which should work, and disks space is available.
    Maybe the error was transient, does it work now if you try again with same install command?
    If not, read the info on how to turn on debug on the ISPConfig autoinstaller, to see where the install fails.
     
  6. kadikey-developer

    kadikey-developer New Member

    In /tmp/ispconfig-ai/var/log/setup-20241127122900.log I found that it stops on installing php packages:
    upload_2024-11-27_15-40-27.png
    I've added source lists already as it is said in Documentation: upload_2024-11-27_15-43-20.png
    Maybe I need add some more source lists for php?
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    The installation instructions of the auto installer do not say to edit sources.list at all. I guess you mixed several incompatible install guides, which must result in a failed setup. So the next steps are:

    1) Format your server so you are back at a clean minimal install.
    2) Follow this guide only: https://www.howtoforge.com/ispconfig-autoinstall-debian-ubuntu/

    Do not manually edit any config files or install other software.
     
    Th0m, remkoh and ahrasis like this.

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