FTP passiv with TLS issue

Discussion in 'Installation/Configuration' started by Fafa24, Oct 4, 2025.

  1. Fafa24

    Fafa24 Member

    Hello,

    I'm trying to use FTP with TLS and I'm getting this error message from FileZilla, It's a brand new ISPconfig installation with 3.3 and Apache using the setup script.

    Status: Resolving address of domain.com
    Status: Connecting to XXXXX...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: TLS connection established.
    Status: Logged in
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (XXX.XXX.XXX.XXX)
    Command: MLSD
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing
    Status: Dis

    Could you please help?

    Thanks,!
     
  2. ahrasis

    ahrasis Well-Known Member HowtoForge Supporter

    Try using other ftp client first. Make sure you use your ISPConfig server hostname with TLS, but not others because by default SSL certs created is only for that hostname.

    As a note for future issue, post in ISPConfig forum for question in its related matters, not Linux.
     
  3. till

    till Super Moderator Staff Member ISPConfig Developer

    ahrasis likes this.
  4. Fafa24

    Fafa24 Member

    Thanks for your reply and sorry for posting in the wrong forum section.
    What we did is changng the passiv ports to 15000-16000 during the installation and now i remembered that I forgot to sets in the ISPconfig firewal GUI.

    Thank you!!
     

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