Hello, I have a client that suddenly cant connect to ftp wiith ftps He tested it on 2 computers. Both the same problem. if i test it here it is working. Also i see other clients log in successfull Any idees what we can do to hlp the client running windows 10, latest virsion of filezilla Below his log (in dutch ) and the server log Code: Status: Verbinding gemaakt, welkomstbericht afwachten... Status: TLS initialiseren... Status: TLS-verbinding opgezet. Status: Ingelogd Status: Mappenlijst van "/web" ophalen... Opdracht: CWD /web Antwoord: 250 OK. Current directory is /web Opdracht: PWD Antwoord: 257 "/web" is your current location Opdracht: TYPE I Antwoord: 200 TYPE is now 8-bit binary Opdracht: PASV Antwoord: 227 Entering Passive Mode (5,22,255,61,159,203) Opdracht: MLSD Antwoord: 150 Accepted data connection Fout: TLS-waarschuwing ontvangen van server: Access was denied (49) Fout: De gegevensverbinding kan niet tot stand worden gebracht: ECONNABORTED - Verbinding verbroken Fout: GnuTLS-fout -110 in gnutls_record_recv: The TLS connection was non-properly terminated. Status: Server heeft de TLS-verbinding niet goed gesloten Fout: Kan niet lezen van socket: ECONNABORTED - Verbinding verbroken Fout: Verbinding met server verbroken Fout: Ontvangen van mappenlijst is mislukt Code: ar 20 13:40:52 61 pure-ftpd[3784079]: ([email protected]) [INFO] New connection from 94.210.xxx.48 Mar 20 13:40:52 61 pure-ftpd[3784079]: ([email protected]) [INFO] SNI: [xxx.xxxxs.com] Mar 20 13:40:53 61 pure-ftpd[3784079]: ([email protected]) [INFO] SNI: [xxx.txxx.com] Mar 20 13:40:53 61 pure-ftpd[3784079]: ([email protected]) [INFO] TLS: Enabled TLSv1.3 with TLS_AES_256_GCM_SHA384, 256 secret bits cipher Mar 20 13:40:55 61 pure-ftpd[3784079]: ([email protected]) [INFO] c189patrick is now logged in Mar 20 13:40:56 61 pure-ftpd[3784079]: ([email protected]) [INFO] Logout. Mar 20 13:40:56 61 pure-ftpd[3784081]: ([email protected]) [INFO] New connection from 94.210.143.48 Mar 20 13:40:56 61 pure-ftpd[3784081]: ([email protected]) [INFO] SNI: [xxx.xxxcom] Mar 20 13:40:56 61 pure-ftpd[3784081]: ([email protected]) [INFO] SNI: [xxx.txxx.com] Mar 20 13:40:56 61 pure-ftpd[3784081]: ([email protected]) [INFO] TLS: Enabled TLSv1.3 with TLS_AES_256_GCM_SHA384, 256 secret bits cipher Mar 20 13:40:56 61 pure-ftpd[3784081]: ([email protected]) [INFO] c189patrick is now logged in Mar 20 13:40:56 61 pure-ftpd[3784081]: ([email protected]) [INFO] Logout.
he did, same problem. I watched him do that. no other clients reporting problems. So im confused what the problem can be
To me it looks like there is an issue in establishing the SSL connection. Does the client maybe uses some kind of antivirus software or gateway which might put itself in between the FTP client and server? As a test, it might also be useful to see if FTP connection works without TLS (but change password right afterwards for security after doing an unencrypted login).
yes without the TLS it is working. I have that now turned on ftp was turned off only ftps was supported by the server. i will report back to the client that he has to look in to his computers. there most be something on there that he has on both computers that blockes TLS.
