Most of the domain names are having this issue. This is the screenshot from a different Mac email client. The webmail (roundcube) works fine. no issue. - Apple Mail doesn't recognise mail.my-domain.com or other domain names if added as a POP or IMAP. Log Code: 2024-09-05T12:17:01.061469+00:00 server postfix/submissions/smtpd [1085715]: itpd [1085715]: SSL_accept error from unknown [116.90.97.2491: lost connection The client is also trying to use it on CRM that has the option of TLS/SSL/None. Not working either.
This indicates that you are using the wrong IMAP server name in the settings of your mail client. The correct name is the hostname of your server (server.....) and not a subdomain of the email domain like mail..... See here for how to configure your email client correctly: https://www.howtoforge.com/ispconfig-email-account/
Yes of course, see the link I posted. Your whole issue is that you entered the wrong server name in the mail client.