I'm following the great guide posted here: http://www.howtoforge.com/otrs_centos4.4 I'm a Linux noob here so please bear with me a bit. The problem is, I don't want to install it under /opt/otrs, but I want to install it under /home/my_user_name/public_html/support since all my other www folders are located there, and I want to use the subdomain "support" for otrs. So I followed the guide, just change the path and the username (I use a different username instead of otrs) I'm stuck now at step 22: ./Cron.sh start I get this error: I'm thinking it's because I use a different path. But I don't know how to fix this *_* Any help is much appreciated. Regards yellow1912
Hi Falko, below is the content: Code: root:x:0:0:root:/root:/bin/bash bin:x:1:1:bin:/bin:/sbin/nologin daemon:x:2:2:daemon:/sbin:/sbin/nologin adm:x:3:4:adm:/var/adm:/sbin/nologin lp:x:4:7:lp:/var/spool/lpd:/sbin/nologin sync:x:5:0:sync:/sbin:/bin/sync shutdown:x:6:0:shutdown:/sbin:/sbin/shutdown halt:x:7:0:halt:/sbin:/sbin/halt mail:x:8:12:mail:/var/spool/mail:/sbin/nologin news:x:9:13:news:/etc/news: uucp:x:10:14:uucp:/var/spool/uucp:/sbin/nologin operator:x:11:0:operator:/root:/sbin/nologin games:x:12:100:games:/usr/games:/sbin/nologin gopher:x:13:30:gopher:/var/gopher:/sbin/nologin ftp:x:14:50:FTP User:/var/ftp:/sbin/nologin nobody:x:99:99:Nobody:/:/sbin/nologin dbus:x:81:81:System message bus:/:/sbin/nologin vcsa:x:69:69:virtual console memory owner:/dev:/sbin/nologin mailnull:x:47:47::/var/spool/mqueue:/sbin/nologin smmsp:x:51:51::/var/spool/mqueue:/sbin/nologin sshd:x:74:74:Privilege-separated SSH:/var/empty/sshd:/sbin/nologin apache:x:48:48:Apache:/var/www:/sbin/nologin rpc:x:32:32:Portmapper RPC user:/:/sbin/nologin pcap:x:77:77::/var/arpwatch:/sbin/nologin nscd:x:28:28:NSCD Daemon:/:/sbin/nologin rpm:x:37:37::/var/lib/rpm:/sbin/nologin named:x:25:25:Named:/var/named:/sbin/nologin distcache:x:94:94:Distcache:/:/sbin/nologin mysql:x:100:101:MySQL server:/var/lib/mysql:/bin/bash avahi:x:70:70:Avahi daemon:/:/sbin/nologin haldaemon:x:68:68:HAL daemon:/:/sbin/nologin xfs:x:43:43:X Font Server:/etc/X11/fs:/sbin/nologin mailman:x:32001:32001::/usr/local/cpanel/3rdparty/mailman:/bin/bash cpanel:x:32002:32004::/usr/local/cpanel:/bin/bash clamav:x:32003:32005::/usr/local/clamav:/bin/false my_username:x:32004:32006::/home/my_username:/usr/local/cpanel/bin/jailshell ericec:x:32005:32007::/home/ericec:/bin/bash otrs:x:32006:32009:OTRS user:/opt/otrs/:/bin/bash
Modify the line Code: otrs:x:32006:32009:OTRS user:/opt/otrs/:/bin/bash so that it looks as follows: Code: otrs:x:32006:32009:OTRS user:/home/my_user_name/public_html/support:/bin/bash
Thanks Falko. I made the change as you suggested, when I tried to "su otrs" I get the error below: Code: bash: /home/my_username/public_html/support/.bashrc: Permission denied BTW, I'm wondering if I can just use the user "my_username" instead of "otrs"? So I can just delete that user from the system? PS: Happy holidays to you and everyone in the forum.
Hi Falko, It still doesnt work, gave me the same permission error. But hang on, I'm gonna repeat the whole process again (using only my user_name this time), and I'll post here what happens. Regards, yellow1912
I just want to update my current status here: I managed to install OTRS finally, but the ticket system is a resource hog, it kills my VPS server *_*. And the panel is very messy, too many functions with a very difficult to understand user-interface. So I decided to remove it and go with this one now: http://osticket.com/ Very easy to install and use. Anyhow, thank you all, especially falko for spending the time and effort helping me solving the problem. I really appreciate it. Regards