I recently updated ubuntu and ispconfig, ubuntu is 20.04 not 22, not upgraded php to latest, but somehow now i can not generate email passwords, they not work, and i cant find logs according to these operations, tried all browsers old IE included, password change not working, deleted email account, recreated, still no go, any help would be greatly appreciated, thanks !
How did you test that password? E.g. RoundCube might report a password failure when it is unable to connect to the server. And did you try to create a password without special chars, does that work?
Yes tried with and without special characters, tried generating passwords on external sites, and im using my own account as test with roundcube, and it works, so now as i see, i cannot create new email accounts nor change the passwords, strange. Forced ispconfig update with reconfiguring services, still no go.
Might be a problem with PHP then caused by the upgrade, e.g. missing module like mycryt module, as ISPConfig on Ubuntu 22.04 works fine.
Might be best to follow these instructions to make sure what OS and what PHP is running: https://forum.howtoforge.com/threads/please-read-before-posting.58408/
php -m | grep mcrypt mcrypt php -v PHP 7.4.3-4ubuntu2.19 (cli) (built: Jun 27 2023 15:49:59) ( NTS ) Copyright (c) The PHP Group Zend Engine v3.4.0, Copyright (c) Zend Technologies with Zend OPcache v7.4.3-4ubuntu2.19, Copyright (c), by Zend Technologies lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 20.04.6 LTS Release: 20.04 Codename: focal
so i upgraded everything, and i think i found something similar to my problem : https://forum.howtoforge.com/threads/installed-new-version-of-roundcube-cannot-add-users.89576/ similar, not same : i create users in ispconfig, i can use the credentials in apple mail/thunderbird/outlook BUT can not login to roundcube webmail, autocreate is true : $config['auto_create_user'] = true;
RoundCube reports this also when it cannot auth or connect in general, so there is nothing wrong with passwords or authentication in the mail system, as you confirmed with Thunderbird and Outlook. It's likely just an incorrect setting in RoundCube config.
checked again the config, enabled logs (was completely disabled) and now its ok, somehow i mixed up roundcube directories, and the upgraded version autocreate users was false, thank you for helping me, and sorry if i wasted your time here
