Hi guys, I would like to remove a leaf in the tree view. I have clicked on the New Folder, selected the folder, I have pushed on the button: "delete" but a message appears in German: Code: Fehler beim Löschen des Dokumentes, tree_id konnte nicht ermittelt werden Code: ISP Manager [ expand collapse ] --- admin ------ Clients --------- My Reseller ------ Sites ------ Recycle Bin --- Folder Test <---------------- TO DELETE! ------ Clients ------ Plans ------ Sites ------ Recycle Bin --- My Reseller ------ Clients ------ Plans ------ Sites ------ Recycle Bin thanks
What you tried to delete is a reseller and not a folder. To delete a reseller, open the reseller settings form and click on the delete button. Be aware that this will delete all sites of this reseller too.
Hi Till, I have no resellers called Folder Test. Thanks for the suggestion but the reseller has no objects (sites, databases, etc) inside it.
Then do what I told you above. That what you called a folder is definately a reseller if the icon is on the same level of the admin and myreseller icon.
If I click on the "Folder Test" object in the treeview nothing appears. The Reseller Form doesn't appear. What have I to do?
You should not click on the folder test. You can not open the reseller form like this. You must open the reseller form and not click on any folders. You have saved the reseller form yourself, so you should know where it is.
As I told you before there is not any Reseller leaf for the Folder Test (see the treeview structure).
You will have to delete the reseller first and then empty the recycle bin. So, open all folders and have a look where your reseller is stored and then delete it.
Look at the screenshot. There is not reseller called My Folder. There is a little bug inside the ISPConfig or I don't see anymore? thanks
A reseller is never in its own folders. Please click the recycle bin of the admin and there click on "empty recycle bin". Do the same for the other two recycle bins.
My problem is similar but a bit different, because it's a real folder and I've tried to do what you said but didn't works. I think that's it's because it's not the same problem. I want to delete the folder "Folder to delete"
Hi, I have solved deleting some records in the database, but it is not a good solution, we have to wait Till or Falko. regards
Thanks but I was dumb and it's my fault. The "Pen icon" is a way to delete too Sorry to disturb you all, but maybe you have the same problem, then use it. It was sooooo simple...
