I'm getting a 500 error on the ISPConfig login page and the following in the httpd error_log. This is a Centos 7.9 server with PHP 7.4. Could someone help me understand what these errors mean, taken from /var/log/httpd/error_log? Code: [Sat Jun 12 21:26:02.597558 2021] [fcgid:warn] [pid 29575] [client xx.xx.xx.xx:49685] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Call to undefined method app::load() in /usr/local/ispconfig/interface/lib/app.inc.php:64 [Sat Jun 12 21:26:02.597659 2021] [fcgid:warn] [pid 29575] [client xx.xx.xx.xx:49685] mod_fcgid: stderr: Stack trace: [Sat Jun 12 21:26:02.597668 2021] [fcgid:warn] [pid 29575] [client xx.xx.xx.xx:49685] mod_fcgid: stderr: #0 /usr/local/ispconfig/interface/lib/app.inc.php(395): app->__construct() [Sat Jun 12 21:26:02.597675 2021] [fcgid:warn] [pid 29575] [client xx.xx.xx.xx:49685] mod_fcgid: stderr: #1 /usr/local/ispconfig/interface/web/login/index.php(32): require_once('/usr/local/ispc...') [Sat Jun 12 21:26:02.597682 2021] [fcgid:warn] [pid 29575] [client xx.xx.xx.xx:49685] mod_fcgid: stderr: #2 {main} [Sat Jun 12 21:26:02.597688 2021] [fcgid:warn] [pid 29575] [client xx.xx.xx.xx:49685] mod_fcgid: stderr: thrown in /usr/local/ispconfig/interface/lib/app.inc.php on line 64
Do an ISPConfig update with: ispconfig_update.sh to see if the error persists. If it persists, then check if you really use PHP 7.4 and not PHP 8.
See read before posting -> Panel not showing up (set the correct php-cgi version) https://www.howtoforge.com/community/threads/please-read-before-posting.58408/
php -v Code: PHP 7.4.20 (cli) (built: Jun 1 2021 15:41:56) ( NTS ) Copyright (c) The PHP Group Zend Engine v3.4.0, Copyright (c) Zend Technologies with the ionCube PHP Loader + ionCube24 v10.4.5, Copyright (c) 2002-2020, by ionCube Ltd. with Zend OPcache v7.4.20, Copyright (c), by Zend Technologies with scoutapm v1.2.2, Copyright 2019, by Scout APM with Xdebug v2.9.8, Copyright (c) 2002-2020, by Derick Rethans with ddtrace v0.60.0, Copyright Datadog, by Datadog
ispconfig_update.sh Code: -------------------------------------------------------------------------------- _____ ___________ _____ __ _ |_ _/ ___| ___ \ / __ \ / _(_) | | \ `--.| |_/ / | / \/ ___ _ __ | |_ _ __ _ | | `--. \ __/ | | / _ \| '_ \| _| |/ _` | _| |_/\__/ / | | \__/\ (_) | | | | | | | (_| | \___/\____/\_| \____/\___/|_| |_|_| |_|\__, | __/ | |___/ -------------------------------------------------------------------------------- >> Update Please choose the update method. For production systems select 'stable'. WARNING: The update from GIT is only for development systems and may break your current setup. Do not use the GIT version on servers that host any live websites! Note: On Multiserver systems, enable maintenance mode and update your master server first. Then update all slave servers, and disable maintenance mode when all servers are updated. Select update method (stable,nightly,git-develop) [stable]: There are no updates available for ISPConfig 3.2.5 If you are sure you want to update to stable anyway, please use --force parameter DOWNGRADING MAY CAUSE ISSUES! Should I use --force? Now I'm wondering if something got corrupt.
Like the message tells you: If you are sure you want to update to stable anyway, please use --force parameter so: Code: ispconfig_update.sh --force
I reinstalled with --force and I'm still getting the same result. What else could I check? And thank you both for the assistance so far. I took a look at the code in the file and I don't understand why PHP is throwing these errors. Unless there's an order of operations issue. But app::load() looks defined to me!?!? Looks like line 64 is loading database files with $this->load(). Why does PHP think it's not defined? Hmmm...?
That's ok for a CentOS system, this is a mechanism that exists on Debian and Ubuntu only. That's strange indeed and I have not seen that on another system yet.
Code: PHP 7.4.20 (cgi-fcgi) (built: Jun 1 2021 15:41:56) Copyright (c) The PHP Group Zend Engine v3.4.0, Copyright (c) Zend Technologies with the ionCube PHP Loader + ionCube24 v10.4.5, Copyright (c) 2002-2020, by ionCube Ltd. with Zend OPcache v7.4.20, Copyright (c), by Zend Technologies with scoutapm v1.2.2, Copyright 2019, by Scout APM with Xdebug v2.9.8, Copyright (c) 2002-2020, by Derick Rethans with ddtrace v0.60.0, Copyright Datadog, by Datadog Looks the same as php -v
I found this error in /var/log/httpd/ssl_error_log Code: [Thu Jun 17 12:03:37.112552 2021] [php7:notice] [pid 17965] [client xx.xx.xx.xx:39378] PHP Stack trace: [Thu Jun 17 12:03:37.112594 2021] [php7:notice] [pid 17965] [client xx.xx.xx.xx:39378] PHP 1. {main}() /usr/local/ispconfig/interface/web/index.php:0 [Thu Jun 17 12:03:46.217415 2021] [php7:notice] [pid 17966] [client xx.xx.xx.xx:57826] PHP Warning: require_once(/usr/local/ispconfig/interface/lib/config.inc.php): failed to open stream: Permission denied in /usr/local/ispconfig/interface/web/index.php on line 31 After fixing the permissions on config.inc.php (changed from 600 to 750). I'm working through this new permission error that showed up. Code: [Thu Jun 17 13:30:27.987539 2021] [php7:notice] [pid 40442] [client xx.xx.xx.xx:55233] PHP Fatal error: Uncaught InvalidArgumentException: Please make sure the folder '/usr/local/ispconfig/interface/lib/classes/IDS/../../../temp' is writable in /usr/local/ispconfig/interface/lib/classes/IDS/Monitor.php:159\nStack trace:\n#0 /usr/local/ispconfig/interface/lib/classes/ids.inc.php(114): IDS\\Monitor->__construct()\n#1 /usr/local/ispconfig/interface/lib/app.inc.php(408): ids->start()\n#2 /usr/local/ispconfig/interface/web/index.php(32): require_once('/usr/local/ispc...')\n#3 {main}\n thrown in /usr/local/ispconfig/interface/lib/classes/IDS/Monitor.php on line 159 [Thu Jun 17 13:30:28.000636 2021] [php7:notice] [pid 40442] [client xx.xx.xx.xx:55233] PHP Warning: Unknown: Failed to write session data using user defined save handler. (session.save_path: /var/opt/remi/php74/lib/php/session) in Unknown on line 0 I'm going to compare file and directory permissions with another working ISPConfig server.
Before altering permissions of files, I would first verify the script is running as the correct user.
What's the best way to check that? I don't know how to find that out. I changed the file back to 600 perms. It was 600 on my other working server. This is the directory output where the index page sits. Based on this I'm guessing it's supposed to run as the "ispconfig" user? Or should it be running as apache? Code: [root@*** web]# ls -lha total 96K drwxr-x---. 19 ispconfig ispconfig 4.0K May 10 08:50 . drwxr-x---. 9 ispconfig ispconfig 106 Dec 21 2016 .. drwxr-x---. 6 ispconfig ispconfig 4.0K Dec 21 2016 admin -rwxr-x---. 1 ispconfig ispconfig 3.2K Jun 13 15:23 capp.php drwxr-x---. 6 ispconfig ispconfig 4.0K Dec 21 2016 client -rwxr-x---. 1 ispconfig ispconfig 3.0K Jun 13 15:23 content.php drwxr-x---. 7 ispconfig ispconfig 120 Dec 21 2016 dashboard -rwxr-x---. 1 ispconfig ispconfig 1.9K Jun 13 15:23 datalogstatus.php drwxr-x---. 6 ispconfig ispconfig 4.0K Mar 24 17:45 dns -rwxr-x---. 1 ispconfig ispconfig 0 Jun 13 15:23 dummy_login.html -rwxr-x---. 1 ispconfig ispconfig 19K Feb 11 2019 favicon.ico drwxr-x---. 6 ispconfig ispconfig 4.0K Dec 21 2016 help -rwxr-x---. 1 ispconfig ispconfig 4.5K Jun 13 15:23 index.php drwxr-x---. 6 ispconfig ispconfig 249 Feb 11 2019 js -rwxr-x---. 1 ispconfig ispconfig 1.7K Jun 13 15:23 keepalive.php drwxr-x---. 4 ispconfig ispconfig 115 Dec 21 2016 login drwxr-x---. 6 ispconfig ispconfig 4.0K Feb 11 2019 mail drwxr-x---. 6 ispconfig ispconfig 4.0K Dec 21 2016 mailuser drwxr-x---. 6 ispconfig ispconfig 4.0K Mar 24 17:45 monitor -rwxr-x---. 1 ispconfig ispconfig 5.1K Jun 13 15:23 nav.php drwxr-x---. 2 ispconfig ispconfig 74 Feb 11 2019 remote -rwxr-x---. 1 ispconfig ispconfig 26 Jun 13 15:23 robots.txt drwxr-x---. 7 ispconfig ispconfig 4.0K Dec 21 2016 sites drwxr-x---. 3 ispconfig ispconfig 17 Dec 21 2016 strengthmeter drwxrwx---. 2 ispconfig ispconfig 23 Dec 21 2016 temp drwxr-x---. 3 ispconfig ispconfig 21 Dec 21 2016 themes drwxr-x---. 6 ispconfig ispconfig 253 Dec 21 2016 tools drwxr-x---. 6 ispconfig ispconfig 4.0K Dec 21 2016 vm [root@*** web]# pwd /usr/local/ispconfig/interface/web [root@*** web]# Code: [root@*** web]# id ispconfig uid=5003(ispconfig) gid=5004(ispconfig) groups=5004(ispconfig) [root@*** web]#
I supposed the easiest way is to update ISPConfig as root as I think that will overwrite all ISPConfig files and folders to default users and permissions?
