ISPconfig Panel & Websites unreachable

Discussion in 'ISPConfig 3 Priority Support' started by abintipl, Nov 2, 2024.

  1. abintipl

    abintipl Member

    Hi,
    My installation
    VPS / Debian 10/ Perfect server
    I created one website this morning on my running server.

    When the website was created my ispconfig "Sites" tab looks to be frozen for few minutes, in the meantime, I refreshed it.

    After that, my ispconfig panel as well as all the websites hosted on the same server are unreachable.
    I ran the following commands using SSH

    root@server:~# sudo resolvconf -u
    root@server:~# php -v
    PHP 7.4.33 (cli) (built: Apr 22 2024 09:41:37) ( NTS )
    Copyright (c) The PHP Group
    Zend Engine v3.4.0, Copyright (c) Zend Technologies
    with Zend OPcache v7.4.33, Copyright (c), by Zend Technologies
    root@server:~# lsb_release -a
    No LSB modules are available.
    Distributor ID: Debian
    Description: Debian GNU/Linux 10 (buster)
    Release: 10
    Codename: buster
    root@server:~#

    Please advice the solution to fix it

    Thanks & regards

    Abin
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

  3. abintipl

    abintipl Member

    Thank you for the reply .
    No, I have not restarted the server ( Apache) yet because similar situation I faced about couple of weeks ago with another server of mine. At that time, I restarted & after that could not fix it .

    Here is the output
    Code:
    ##### SERVER #####
    IP-address (as per hostname): ***.***.***.***
    [WARN] could not determine server's ip address by ifconfig
    [INFO] OS version is Debian GNU/Linux 10 (buster)
    
    [INFO] uptime:  16:25:04 up 41 days,  9:21,  1 user,  load average: 0.00, 0.01, 0.00
    
    [INFO] memory:
                  total        used        free      shared  buff/cache   available
    Mem:          7.8Gi       2.4Gi       4.8Gi       114Mi       521Mi       5.0Gi
    Swap:            0B          0B          0B
    
    [INFO] ISPConfig is installed.
    
    ##### ISPCONFIG #####
    ISPConfig version is 3.2.12p1
    
    
    ##### VERSION CHECK #####
    
    [INFO] php (cli) version is 7.4.33
    [INFO] php-cgi (used for cgi php in default vhost!) is version 7.4.33
    
    ##### PORT CHECK #####
    
    [WARN] Port 8080 (ISPConfig) seems NOT to be listening
    [WARN] Port 8081 (ISPConfig Apps) seems NOT to be listening
    [WARN] Port 80 (Webserver) seems NOT to be listening
    [WARN] Port 443 (Webserver SSL) seems NOT to be listening
    
    ##### MAIL SERVER CHECK #####
    
    ##### RUNNING SERVER PROCESSES #####
    
    [WARN] I could not determine which web server is running.
    [INFO] I found the following mail server(s):
            Postfix (PID 1130)
    [INFO] I found the following pop3 server(s):
            Dovecot (PID 568)
    [INFO] I found the following imap server(s):
            Dovecot (PID 568)
    [INFO] I found the following ftp server(s):
            PureFTP (PID 8767)
    
    ##### LISTENING PORTS #####
    (only           ()
    Local           (Address)
    [anywhere]:25           (1130/master)
    [localhost]:953         (582/named)
    [anywhere]:993          (568/dovecot)
    [anywhere]:995          (568/dovecot)
    [localhost]:11332               (621/rspamd:)
    [localhost]:11333               (621/rspamd:)
    [localhost]:11334               (621/rspamd:)
    [localhost]:10025               (1130/master)
    [localhost]:10027               (1130/master)
    [anywhere]:587          (1130/master)
    [localhost]:6379                (626/redis-server)
    [localhost]:11211               (559/memcached)
    [anywhere]:110          (568/dovecot)
    [anywhere]:143          (568/dovecot)
    [anywhere]:465          (1130/master)
    [anywhere]:21           (8767/pure-ftpd)
    ***.***.***.***:53              (582/named)
    
    [localhost]:53          (582/named)
    [anywhere]:22           (578/sshd)
    *:*:*:*::*:25           (1130/master)
    *:*:*:*::*:993          (568/dovecot)
    *:*:*:*::*:995          (568/dovecot)
    *:*:*:*::*:3306         (759/mysqld)
    *:*:*:*::*:587          (1130/master)
    [localhost]10           (568/dovecot)
    [localhost]43           (568/dovecot)
    *:*:*:*::*:465          (1130/master)
    *:*:*:*::*:21           (8767/pure-ftpd)
    *:*:*:*::*:53           (582/named)
    *:*:*:*::*:22           (578/sshd)
    
    
    
    
    ##### IPTABLES #####
    Chain INPUT (policy ACCEPT)
    target     prot opt source               destination
    f2b-pure-ftpd  tcp  --  [anywhere]/0            [anywhere]/0            multiport dports 21
    f2b-postfix-sasl  tcp  --  [anywhere]/0            [anywhere]/0            multiport dports 25
    f2b-dovecot  tcp  --  [anywhere]/0            [anywhere]/0            multiport dports 110,995,143,9
    93,587,465,4190
    f2b-sshd   tcp  --  [anywhere]/0            [anywhere]/0            multiport dports 22
    
    Chain FORWARD (policy ACCEPT)
    target     prot opt source               destination
    
    Chain OUTPUT (policy ACCEPT)
    target     prot opt source               destination
    
    Chain f2b-sshd (1 references)
    target     prot opt source               destination
    REJECT     all  --  ***.***.***.***         [anywhere]/0            reject-with icmp-port-unreachabl
    e
    REJECT     all  --  ***.***.***.***         [anywhere]/0            reject-with icmp-port-unreachabl
    e
    REJECT     all  --  ***.***.***.***         [anywhere]/0            reject-with icmp-port-unreachabl
    e
    RETURN     all  --  [anywhere]/0            [anywhere]/0
    
    Chain f2b-dovecot (1 references)
    target     prot opt source               destination
    RETURN     all  --  [anywhere]/0            [anywhere]/0
    
    Chain f2b-postfix-sasl (1 references)
    target     prot opt source               destination
    REJECT     all  --  ***.***.***.***          [anywhere]/0            reject-with icmp-port-unreachab
    le
    REJECT     all  --  ***.***.***.***       [anywhere]/0            reject-with icmp-port-unreachable
    RETURN     all  --  [anywhere]/0            [anywhere]/0
    
    Chain f2b-pure-ftpd (1 references)
    target     prot opt source               destination
    RETURN     all  --  [anywhere]/0            [anywhere]/0
    
    
    
    
    ##### LET'S ENCRYPT #####
    Certbot is installed in /usr/bin/letsencrypt
    
    
    root@server:~#
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Restarting a service does not break the service. If something stops working after you restart a service, then it was already broken before, and you would just delay the effect by not restarting it. The same issue would have happened if you had installed an update the next time or restarted the server.

    Currently Apache is not started, please start it.
     
  5. abintipl

    abintipl Member

    Sir,
    After restarting, it throws the following errors

    root@server:~# systemctl restart apache2
    Job for apache2.service failed because the control process exited with error code.
    See "systemctl status apache2.service" and "journalctl -xe" for details.

    Code:
    root@server:~# systemctl status apache2.service
    ● apache2.service - The Apache HTTP Server
       Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)
       Active: failed (Result: exit-code) since Sat 2024-11-02 16:55:32 +09; 1min 41s ago
         Docs: https://httpd.apache.org/docs/2.4/
      Process: 4304 ExecStart=/usr/sbin/apachectl start (code=exited, status=1/FAILURE)
    
    Nov 02 16:55:32 server systemd[1]: Starting The Apache HTTP Server...
    Nov 02 16:55:32 server apachectl[4304]: AH00526: Syntax error on line 6 of /etc/apache2/sites-enable
    d/000-apps.vhost.save:
    Nov 02 16:55:32 server apachectl[4304]: Cannot define multiple Listeners on the same IP:port
    Nov 02 16:55:32 server apachectl[4304]: Action 'start' failed.
    Nov 02 16:55:32 server apachectl[4304]: The Apache error log may have more information.
    Nov 02 16:55:32 server systemd[1]: apache2.service: Control process exited,
    code=exited, status=1/FAILURE
    Nov 02 16:55:32 server systemd[1]: apache2.service: Failed with result 'exit
    -code'.
    Nov 02 16:55:32 server systemd[1]: Failed to start The Apache HTTP Server.
                                                                              m
    root@server:~#
    root@server:~# journalctl -xe
    -- Logs begin at Fri 2024-11-01 11:06:41 +09, end at Sat 2024-11-02 16:58:01 +09. --
    Nov 02 16:20:38 server postfix/anvil[32585]: statistics: max connection count 1 for (smtp:xxx.xxx.1
    5.10) at Nov  2 16:10:52
    Nov 02 16:20:38 server postfix/anvil[32585]: statistics: max message rate 1/60s for (smtp:xxx.xx.xx.
    xxx) at Nov  2 16:17:33
    Nov 02 16:20:38 server postfix/anvil[32585]: statistics: max cache size 2 at Nov  2 16:18:18
    Nov 02 16:20:39 server sshd[2492]: pam_unix(sshd:auth): authentication failu
    re; logname= uid=0 euid=0 tty=ssh ruser= rhost=2.57.122.121  user=root
    Nov 02 16:20:39 server sshd[2490]: pam_unix(sshd:auth): authentication failu
    re; logname= uid=0 euid=0 tty=ssh ruser= rhost=2.57.122.121  user=root
    Nov 02 16:20:39 server sshd[2491]: pam_unix(sshd:auth): authentication failu
    re; logname= uid=0 euid=0 tty=ssh ruser= rhost=2.57.122.121  user=root
    Nov 02 16:20:41 server sshd[2492]: Failed password for root from 2.57.122.121 port 43340 ssh2
    Nov 02 16:20:41 server sshd[2490]: Failed password for root from 2.57.122.121 port 43336 ssh2
    Nov 02 16:20:41 server sshd[2491]: Failed password for root from 2.57.122.121 port 43338 ssh2
    Nov 02 16:20:42 server sshd[2490]: Connection closed by authenticating user root 2.57.122.121 port
    3336 [preauth]
    Nov 02 16:20:42 server sshd[2491]: Connection closed by authenticating user root 2.57.122.121 port
    3338 [preauth]
    Nov 02 16:20:42 server sshd[2492]: Connection closed by authenticating user root 2.57.122.121 port
    3340 [preauth]
    Nov 02 16:20:53 server sshd[2504]: Invalid user test from 209.126.235.60 port 58486
    Nov 02 16:20:54 server sshd[2504]: pam_unix(sshd:auth): check pass; user unk
    nown
    Nov 02 16:20:54 server sshd[2504]: pam_unix(sshd:auth): authentication failu
    re; logname= uid=0 euid=0 tty=ssh ruser= rhost=209.126.235.60
    Nov 02 16:20:56 server sshd[2504]: Failed password for invalid user test from 209.126.235.60 port 5
    486 ssh2
    Nov 02 16:20:57 server sshd[2504]: Connection closed by invalid user test 209.126.235.60 port 58486
    [preauth]
    Nov 02 16:21:01 server CRON[2510]: pam_unix(cron:session): session opened for user root by (uid=0)
    Nov 02 16:21:01 server CRON[2511]: pam_unix(cron:session): session opened for user root by (uid=0)
    Nov 02 16:21:01 server CRON[2512]: (root) CMD (/usr/local/ispconfig/server/cron.sh 2>&1 | while rea
     line; do echo `/bin/date` "$line" >> /var/log/ispconfig/cron.log; done)
    --More--
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    It seems as if you created a copy of one of the vhost files. Run:

    rm /etc/apache2/sites-enabled/000-apps.vhost.save

    and try to start again.
     
    abintipl likes this.
  7. abintipl

    abintipl Member

    Sir, It worked!
    Thank you so much for your support!
     
    till likes this.

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