Issues with Wordpress Installation

Trying to get a wordpress site up and running. I have set up a new site from a new user on the system, and it keeps trying to read from the main site on the server.
Site setup is /client6/web11/ and it keeps trying to read from /client4/web4/ thoughts on how to fix this issue?
I can load files just fine, it is only when I am using PHP calls that this is happening.
I have set the site up under a couple different users, and it keeps having this issue. The site is running WordPress, which a few others are as well, but this one is the only site that is acting up.

 

what do you mean by this?

you can see plain html files from that site ok? you can upload files ok using ftp/sftp/ftps/scp? something else?
do you have ssl on the site? and on the site owned by /client4/web4? any other sites?

have you set an ip for the site in ispconfig? or is it configured as *?
what php handler is the site set to use? and the site that is being shown?

 

Yes I can display HTML just fine.

Yes, I have no issues with uploading files via SFTP/SCP.

No to all of these questions.

All sites on the server are set to a specified IP address. None are running off *.

Both are running on PHP-FPM

 

what is the url for this site? and for the main site that gets displayed instead?

 

The site I am working on is http://www.survivaluo.com/

The issue is not that another site is being displayed, it is that the server is trying to use a file from the other site to load the database in WordPress. I have other sites on the same server running wordpress without an issue though.

 

Wrong website shown is common error. Search this forum with Internet Search Engines. For example:

Code:

site:howtoforge.com wrong website shown

 

The issue is not that another site is being displayed, it is that the server is trying to use a file from the other site to load the database in WordPress. I have other sites on the same server running wordpress without an issue though.

 

the server can't do that. wordpress will always look for wp-config.php in it's base folder.

if you want wp-config.php in another location eg, in the private folder, you can move it, and create a new wp-config.php file in the root of wordpress with the contents:

Code:

<?php
include __DIR__ . '../../private/wp-config.php';
?>

but it won't have permission to access a file within another websites folder structure.

how have you determined it's trying to load from /client4/web4? just by what's displayed when you try to access the wordpress site?
anything in the logs?
i assume the main site is also a wordpress site? did you maybe copy the wp-config.php for this site over from the main site and forget to change the db access details, or the wordpress prefix if they both use the same database?

 

I know it is not. However, that is what the server is trying to do. not sure why it keeps trying to pull from the client4/web4 directory, but even with a fresh install and a fresh client setup it is STILL doing it on ONLY this site.

Code:

[Tue Sep 08 11:44:45.366199 2020] [:error] [pid 28135] [client 216.221.82.172:34644] 
FastCGI: server "/var/www/clients/client6/web11/cgi-bin/php-fcgi-104.152.210.37-80-www.survivaluo.com" stderr: 
PHP message: PHP Warning:  file_exists(): open_basedir restriction in effect. 
File(/var/www/clients/client4/web4/web/wp-config.php) is not within the allowed path(s): 
(/var/www/clients/client6/web11/web:/var/www/clients/client6/web11/private:/var/www/clients/client6/web11/tmp:/var/www/www.survivaluo.com/web:/srv/www/www.survivaluo.com/web:/usr/share/php5:/usr/share/php:/tmp:/usr/share/phpmyadmin:/etc/phpmyadmin:/var/lib/phpmyadmin) 
in /var/www/clients/client4/web4/web/wp-load.php on line 34

 

can you post a screenshot of the ispconfig web-domain domain tab settings for that site, and for the main site.

 

Code:

Issue Site

Code:

Main Site

 

The new server is a fresh install of wordpress, with a new database, that I then imported the information into after set-up.
there is no .htaccess file information pointing for path.
There is no user.ini file pointing to a path.
There is no hardcoded PHP that would point it to /var/www/client4/web4 from /var/www/client6/web11.

The wp-config.php file was created by the automatic installer. However, it got stuck in an endless loop because after making the file in /var/www/client6/web11/web it then proceeded to attempt to read/write the file in /var/www/client4/web4/web which is where I am TOTALLY lost.
They also use totally different databases.

 

Have you also checked the database does not contain that path?
Have you checked the wordpress settings wp_siteurl and wp_home? Either from database contents or from Wordpress settings?

 

Did you create a DNS Zone file and an 'A' record for the domain? I don't think ISPConfig does this automatically for each new site and if a A record is missing for the domain, I think it is possible that another domain on the server may be shown (I read some time ago about an issue like that on ISPConfig - I think it was in the bug tracker).

 

do you mean you imported an existing database backup back into this new wordpress database? or that you imported the config information into wp-config.php, or you imported wordpress pages/posts using the wordpress backend?

for the 1st one, you may, as already stated, have wrong filepaths, or home/site url's in the database.

i would suggest trying a new clean manual wordpress install, (with a newly created blank database in ispconfig), by just uploading the files to the /web folder, and then manually moving wp-config-sample.php to wp-config.php and then manually editing that file with the new database details (db should still be blank at this point). and then browse to the site and complete the install process.
see if the new wordpress install loads and works fine on the site then. try logging into the backend and adding a plugin, changing the theme etc.
if that all works then the problem is either in the database/data import(/wp-content restore?), or some issue during the automated install.
then run your data import, if that breaks it, then it would appear the issue is confined to some erroneous data in the database/data import.

from this though:

i suspect the issue is either with the config settings, or the auto install process. i only see broken img tags for the screenshots you tried posting though, so can't see if there's anything obviously wrong there.[/quote][/quote]

 

Yes I have.

This was a fresh database install with the posts uploaded into the system. no other database entries were altered from the installation.

The system was working 100%, including all DNS records until the ISP restarted the VM.

This was a fresh database install with the posts uploaded into the system. no other database entries were altered from the installation.

I will see if I can fix the IMG tags again to view. I do not understand this issue, as I have worked with this system for a long time and this has never happened when I add new sites to the server.

 

The wrong file paths have to come from somewhere. They are either in the files hardcoded paths or in database as values for configuration variables or page contents. Are you really really sure you have checked all of those?

 

Status update on this system. I have totally wiped the user and all contents to the sites, started a brand new database, uploaded a fresh download of the WordPress 5.5.1 system into the folders, ensured that all the files are set to the correct rights. Still getting stuck in the

Code:

The file wp-config.php already exists. If you need to reset any of the configuration items in this file, please delete it first. You may try installing now.

I cannot get any of this working for some very strange reason.
Thoughts and ideas on how to fix this will be greatly appreciated.