Hello , I just finished a brand new installation of your product but the SSL part does not work Here are the error messages in the logs Thanking you in advance 2018-10-04 12:11:12,940EBUG:certbot.main:Root logging level set at 20 2018-10-04 12:11:12,945:INFO:certbot.main:Saving debug log to /var/log/letsencrypt/letsencrypt.log 2018-10-04 12:11:12,948EBUG:certbot.main:certbot version: 0.10.2 2018-10-04 12:11:12,948EBUG:certbot.main:Arguments: ['-n', '--text', '--agree-tos', '--expand', '--authenticator', 'webroot', '--server', 'https://acme-v01.api.letsencrypt.org/directory', '--rsa-key-size', '4096', '--email', 'postmaster@$ 2018-10-04 12:11:12,950EBUG:certbot.mainiscovered plugins: PluginsRegistry(PluginEntryPoint#apache,PluginEntryPoint#webroot,PluginEntryPoint#null,PluginEntryPoint#manual,PluginEntryPoint#standalone) 2018-10-04 12:11:12,952EBUG:certbot.plugins.selection:Requested authenticator webroot and installer None 2018-10-04 12:11:12,962EBUG:certbot.plugins.selection:Single candidate plugin: * webroot Description: Place files in webroot directory Interfaces: IAuthenticator, IPlugin Entry point: webroot = certbot.plugins.webroot:Authenticator Initialized: <certbot.plugins.webroot.Authenticator object at 0x7fbd1f3b6e90> Prep: True 2018-10-04 12:11:12,964EBUG:certbot.plugins.selection:Selected authenticator <certbot.plugins.webroot.Authenticator object at 0x7fbd1f3b6e90> and installer None 2018-10-04 12:11:16,616EBUG:root:Sending GET request to https://acme-v01.api.letsencrypt.org/directory. 2018-10-04 12:11:16,644:INFO:urllib3.connectionpool:Starting new HTTPS connection (1): acme-v01.api.letsencrypt.org 2018-10-04 12:11:16,680EBUG:certbot.main:Exiting abnormally: Traceback (most recent call last): File "/usr/bin/letsencrypt", line 11, in <module> load_entry_point('certbot==0.10.2', 'console_scripts', 'certbot')() File "/usr/lib/python2.7/dist-packages/certbot/main.py", line 849, in main return config.func(config, plugins) File "/usr/lib/python2.7/dist-packages/certbot/main.py", line 621, in obtain_cert le_client = _init_le_client(config, auth, installer) File "/usr/lib/python2.7/dist-packages/certbot/main.py", line 399, in _init_le_client acc, acme = _determine_account(config) File "/usr/lib/python2.7/dist-packages/certbot/main.py", line 384, in _determine_account config, account_storage, tos_cb=_tos_cb) File "/usr/lib/python2.7/dist-packages/certbot/client.py", line 127, in register acme = acme_from_config_key(config, key) File "/usr/lib/python2.7/dist-packages/certbot/client.py", line 41, in acme_from_config_key return acme_client.Client(config.server, key=key, net=net) File "/usr/lib/python2.7/dist-packages/acme/client.py", line 69, in __init__ self.net.get(directory).json()) File "/usr/lib/python2.7/dist-packages/acme/client.py", line 641, in get self._send_request('GET', url, **kwargs), content_type=content_type) File "/usr/lib/python2.7/dist-packages/acme/client.py", line 614, in _send_request response = self.session.request(method, url, *args, **kwargs) File "/usr/lib/python2.7/dist-packages/requests/sessions.py", line 457, in request resp = self.send(prep, **send_kwargs) File "/usr/lib/python2.7/dist-packages/requests/sessions.py", line 569, in send r = adapter.send(request, **kwargs) File "/usr/lib/python2.7/dist-packages/requests/adapters.py", line 420, in send raise SSLError(e, request=request) SSLError: <unprintable SSLError object> ##### SERVER ##### IP-address (as per hostname): ***.***.***.*** IP-address(es) (as per ifconfig): ***.***.***.*** [WARN] ip addresses from hostname differ from ifconfig output. Please check your ip settings. [INFO] ISPConfig is installed. ##### ISPCONFIG ##### ISPConfig version is 3.1.13 ##### VERSION CHECK ##### [INFO] php (cli) version is 5.6.38-0+deb8u1 [INFO] php-cgi (used for cgi php in default vhost!) is version 5.6.38-0+deb8u1 ##### PORT CHECK ##### ##### MAIL SERVER CHECK ##### ##### RUNNING SERVER PROCESSES ##### [INFO] I found the following web server(s): Apache 2 (PID 20144) [INFO] I found the following mail server(s): Postfix (PID 5391) [INFO] I found the following pop3 server(s): Dovecot (PID 5442) [INFO] I found the following imap server(s): Dovecot (PID 5442) [INFO] I found the following ftp server(s): PureFTP (PID 5539) ##### LISTENING PORTS ##### (seulement () Adresse (distante) [anywhere]:995 (5442/dovecot) [localhost]:10023 (21950/postgrey.pid) [localhost]:10024 (5717/amavisd-new) [localhost]:10025 (5391/master) [localhost]:10026 (5717/amavisd-new) [localhost]:10027 (5391/master) [anywhere]:587 (5391/master) [localhost]:11211 (18372/memcached) [anywhere]:110 (5442/dovecot) [anywhere]:143 (5442/dovecot) [anywhere]:465 (5391/master) ***.***.***.***:53 (5547/named) [localhost]:53 (5547/named) [anywhere]:21 (5539/pure-ftpd) [anywhere]:22 (495/sshd) [localhost]:953 (5547/named) [anywhere]:25 (5391/master) [anywhere]:993 (5442/dovecot) *:*:*:*::*:995 (5442/dovecot) *:*:*:*::*:10023 (21950/postgrey.pid) *:*:*:*::*:10024 (5717/amavisd-new) *:*:*:*::*:10026 (5717/amavisd-new) *:*:*:*::*:3306 (5102/mysqld) *:*:*:*::*:587 (5391/master) [localhost]10 (5442/dovecot) [localhost]43 (5442/dovecot) *:*:*:*::*:8080 (20144/apache2) *:*:*:*::*:80 (20144/apache2) *:*:*:*::*:8081 (20144/apache2) *:*:*:*::*:465 (5391/master) *:*:*:*::*:53 (5547/named) *:*:*:*::*:21 (5539/pure-ftpd) *:*:*:*::*:22 (495/sshd) *:*:*:*::*:953 (5547/named) *:*:*:*::*:25 (5391/master) *:*:*:*::*:443 (20144/apache2) *:*:*:*::*:993 (5442/dovecot) ##### IPTABLES ##### Chain INPUT (policy ACCEPT) target prot opt source destination fail2ban-postfix-sasl tcp -- [anywhere]/0 [anywhere]/0 multiport dports 25 fail2ban-pureftpd tcp -- [anywhere]/0 [anywhere]/0 multiport dports 21 fail2ban-dovecot-pop3imap tcp -- [anywhere]/0 [anywhere]/0 multiport dports 110,995,143,993 fail2ban-ssh tcp -- [anywhere]/0 [anywhere]/0 multiport dports 22 Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination Chain fail2ban-dovecot-pop3imap (1 references) target prot opt source destination RETURN all -- [anywhere]/0 [anywhere]/0 Chain fail2ban-postfix-sasl (1 references) target prot opt source destination REJECT all -- ***.***.***.*** [anywhere]/0 reject-with icmp-port-unreachable REJECT all -- ***.***.***.*** [anywhere]/0 reject-with icmp-port-unreachable REJECT all -- ***.***.***.*** [anywhere]/0 reject-with icmp-port-unreachable REJECT all -- ***.***.***.*** [anywhere]/0 reject-with icmp-port-unreachable RETURN all -- [anywhere]/0 [anywhere]/0 Chain fail2ban-pureftpd (1 references) target prot opt source destination RETURN all -- [anywhere]/0 [anywhere]/0 Chain fail2ban-ssh (1 references) target prot opt source destination