Newly added clients not shown in client list

Discussion in 'General' started by christoph123, Dec 10, 2020.

  1. christoph123

    christoph123 New Member

    Hi,
    i recently updated debian linux from 9 to 10 and ispconfig from 3.20 to 3.21
    Now I have strange issues with "clients". I can add new clients, but when i list all clients or search the newly added client it does not show up.
    I can see the client in the sys_user table and i also see the newly added client when i enter parts of the client name in a client search field. Since the newly added client is not searchable i cannot change it an can not work with it.
    Any idea what is happening ? System is okay, all mysql tables are okay and i have no idea what is happening
     
  2. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Do you have any other filter on? Maybe the client is on page 2?
     
  3. christoph123

    christoph123 New Member

    No, i surely have no filter and chose all . So all users are on one page. But any new user definitely does not show up in the client list. For us this is big issue, any ideas ?
     
  4. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Where do you create the user? You should create it from the client module, not the System module.
     
  5. christoph123

    christoph123 New Member

    Sorry, the Problem was a misunderstanding, the users we saw in the search fields but not in the users list were resellers . And having users and resellers with nearly the same name then leaded to confusion
     
    Th0m likes this.

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