I have issue with OTRS version 6 which is running on ubuntu 16.04. OTRS didn't fetch the mail properly whenever i tried to fetch the mail it through below error " OTRS-otrs.Console.pl-MaintpostMaster::MailAccountFetch-77[5799]: [Error][Kernel::System:daemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::MainpostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!" I tried below steps: 1.Tried to reconfigure fetchmail:bin not success it's in default value /usr/bin/fetchmail 2.Tried to add new param in Daemon: "ArtticlIndex rebuild" add new param "--force-pid" 3.Restart the server from remote console How to fix this issue? please guide me on this.
Did you follow these instructions: https://www.howtoforge.com/tutorial...nsource-trouble-ticket-system-on-ubuntu-16-04 If this is problematic, use Ubuntu 18.04 or later, and apt install otrs.
