Problem with emails ending in spam

Discussion in 'General' started by Diogo Jesus, Jan 21, 2019.

  1. Diogo Jesus

    Diogo Jesus New Member

    Hello everyone,
    Our emails were working just fine for the past months, last week we finally were able to finish our costumer app + email invoicing.
    The problem is that we sent over 2000 emails for invoices and some were sent to spam.
    Which I don't understand why since before the emails were working just fine. Any advice? Is there a daily limit of emails to be sent? We are using ISPConfig for our email server.

    Thank you,
    Diogo Jesus
     
  2. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    You have to ask that from your internet service provider. There may be limits.
    ISPConfig is not a e-mail server. ISPConfig is a control panel. You are probably using Postfix as your e-mail server if you installed ISPConfig the usual way.
    To find out why mails end up in SPAM folder, examine those mails. You maybe get return mail that shows why it was put to SPAM? And examine if you mail host is in black lists. See for example mxtoolbox.com
     
  3. Diogo Jesus

    Diogo Jesus New Member

    All our emails were sent. My concern is if google target as spam after sending around 1000 emails to their mailboxes.

    I know, it's postfix I just didn't want to lose time with all the details. But yes it's postfix and was working great for the past months.

    Our server is not blacklisted. But i'll try to figure out from the emails headers. Thank you
     
  4. Diogo Jesus

    Diogo Jesus New Member

    After some digging on our logs I found out that most of the emails sent to gmail were in queue (gmail only) Other emails providers were accepting it just fine. Also from the headers I couldn't find anything weird
     
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Google has some bulk emails ending guidelines, you should look them up and compare if you comply with all of them. sending a huge amount of emails at once might trigger spam filters, so it is very important that you have DKIM, spf etc. in place.
     
  6. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    That can happen. Check if you have deferred mails, using command
    Code:
    mailq
     
  7. Diogo Jesus

    Diogo Jesus New Member

    I was trying to find it out on google but couldn't find any link related to that information. Could I get a link about that? Thank you,

    Thank you. There were few emails that were not sent and were hanging there
     
  8. till

    till Super Moderator Staff Member ISPConfig Developer

  9. Diogo Jesus

    Diogo Jesus New Member

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