Problem with mail account

Discussion in 'Installation/Configuration' started by xanela, Jul 2, 2014.

  1. xanela

    xanela Member

    Hello good morning everyone.

    I have a problem with the email accounts for the domain server. All work correctly except the server's own domain, this account can send mail but can not recivirlos. if you send an email debuelve this error:

    This is the mail system at host
    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.
    For further assistance, please send mail to postmaster.
    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.
                       The mail system
    <[email protected]>: unknown user: "juan"
    Reporting-MTA: dns;
    X-Postfix-Queue-ID: BDABF8A3093
    X-Postfix-Sender: rfc822; [email protected]
    Arrival-Date: Wed,  2 Jul 2014 15:58:15 +0200 (CEST)
    Final-Recipient: rfc822; [email protected]
    Original-Recipient: rfc822;[email protected]
    Action: failed
    Status: 5.1.1
    Diagnostic-Code: X-Postfix; unknown user: "juan"
    Return-Path: <[email protected]>
    Received: from localhost (localhost [])
    	by (Postfix) with ESMTP id BDABF8A3093
    	for <[email protected]>; Wed,  2 Jul 2014 15:58:15 +0200 (CEST)
    X-Virus-Scanned: Debian amavisd-new at
    Received: from ([])
    	by localhost ( []) (amavisd-new, port 10024)
    	with ESMTP id 2yqFtJQvV9xe for <[email protected]>;
    	Wed,  2 Jul 2014 15:58:15 +0200 (CEST)
    Received: by (Postfix, from userid 33)
    	id 63AD08A315E; Wed,  2 Jul 2014 15:58:15 +0200 (CEST)
    To: <[email protected]>
    Subject: Re: proba
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8;
    Content-Transfer-Encoding: 8bit
    Date: Wed, 02 Jul 2014 15:58:15 +0200
    From: [email protected]
    In-Reply-To: <[email protected]>
    References: <[email protected]>
    Message-ID: <[email protected]>
    X-Sender: [email protected]
    User-Agent: Roundcube Webmail/0.7.2
    The DNS domain are configured on the outside as well:


    And on the server as follows:


    That may be happening?

    Thanks in advance.

    Last edited: Jul 3, 2014
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    You have to use a subdomain for the server hostname. e.g. if your domain is domain.tld, then the server hostname has to be something like server1.domain.tld. Change the hostname of your server and also all ocurrences in postfix to a subdomain, then restart the server.
  3. xanela

    xanela Member

    Hello again.
    thank you very much, what I had missed my file was
    With your clarification and works perfectly.
    Thank you so much.

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