Pure-FTP on Ubuntu 18.04 Timeout fetching root Directory

Greetings;

I am running a downloaded OVA (The Perfect Server - Ubuntu 18.04 (Nginx, MySQL, PHP, Postfix, BIND, Dovecot, Pure-FTPD and ISPConfig 3.1) as ready to use virtual machine image download in ovf/ova format, compatible with VMWare and Virtualbox.) that is Ubuntu with Pure-FTP.

The VM is running behind a pfsense firewall. No issues getting to the webserver, and the rules are in place to allow passthrough of port 21 for ftp. When the ftp client connects to the external IP address that is NAT'd through the firewall, the connection completes, but then times times out Below is what the client see's. I've tried several suggestions found in the forums but no success. please let me know if you have any ideas or suggestions! I have tried both connection types (normal and passive) with no difference.

Thank you in advance!
Bob

<< Connection : 1 >>
<< Date Time : 11/4/18 9:14:01 PM >>
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 03:13. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
USER cipoftptigadmin
331 User cipoftptigadmin OK. Password required
PASS ************
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
OPTS UTF8 ON
200 OK, UTF-8 enabled
CWD /
250 OK. Current directory is /
PWD
257 "/" is your current location
TYPE A
200 TYPE is now ASCII
PASV
227 Entering Passive Mode (172,16,0,100,145,45)

 

I tried this, but when i enter this line:
echo "40110 40210" > /etc/pure-ftpd/conf/PassivePortRange
I get permission denied
if i try:
sudo echo "40110 40210" > /etc/pure-ftpd/conf/PassivePortRange
I get the same message.

On the firewall I have created a rule to pass ports 30110-40210 to the server (in advance of figuring out the above problem) and will enable once i can get it to work.

thanks!
Bob

 

now don't I fell silly!

Thank you very much till! This worked perfectly.

now on to my next challenge, expanding the drive

Bob

 

Good Morning (for those of you in EST)
This has been working fine for me, however i have users who still experience the time out when fetching directories even when we have them use passv mode.

any suggestions would be appreciated!

Thanks
bob

 

I've checked, we are using pfSense for the firewall and i've set up ports as described above copy and paste below:

Destination Port Range

From Other
Custom 40110

To Other
Custom 40210
Specify the destination port or port range for this rule. The "To" field may be left empty if only filtering a single port.

Perhaps as this was a prebuilt image there is a firewall on it that I need to address?