Quota problem

I've a problem with the quota management.

I've an user with 100Mb web space. The statistics page says:
Storage space: 100 MB
used: 20.93M

the same seems to be interpreted by the quota command; repquota -avug

Block limits File limits
Group used soft hard grace used soft hard grace
----------------------------------------------------------------------
web39 -- 19376 102400 103424 2185 0 0

But if the user (web39_info is the site admin user) tries to upload new files, he receives a disk quota exceeded command.

Can someone wonder why I'm experiencing this ?
Thank you,
Massimo

 

I tried but ...

Dear Till,
I've manually modified the directory permissions so I tried to set TRUE the sudo option in the config file but after an IspConfig server restart I got the same result: if I try to create a directory by FTP I receive the quota exceeded answer.
Maybe I did something wrong: before setting the new file permission, now to 775, I changed the file owner, setting it to apache:web39 (web39 is the correct user) whereas theres a web39_info user with admin access to the site (the one with which I log in with FTP).
Did I brake the quota management system for the user in doing so ?

Thank you,
Massimo

 

du sudoed?

Dear Till,
thank you for your answer, but I had already sudoed du with the line

admispconfig ALL = NOPASSWD: /usr/bin/du *

at the end of the sudo file (edited with visudo) but nothing changed; I can not add a file or a directory to my site space. I also tried to do a

su admispconfig
du /root

and I received a " Permission denied" error so I think not having correctly configured the sudo command but I don't figure how to circumvent the problem.

Have you some other hint ?
Thank you very much,
Massimo

 

I tried but ...

Thank you Till, you are the fastest "related topic finder" I ever saw.

I tried also using the more general rule you suggested but nothing happened. I start thinking that the problem is somewhere else. The du command on the web directory for the interested user gives:

bash-3.1$ du -hs
18M .
bash-3.1$ sudo /usr/bin/du -hs
18M .

as admispconfig user and

[root@up web]# du -hs
18M .

as root, so the incremental count seems to be correct.
The statistics panel for that domain now states:

Storage space: 100 MB
used: 952.36k

but where are the above mentioned 20Mb gone ? And by the way, where does the quota system (for FTP upload) find an over quota problem ?

Sorry but I'm a little bit puzzled ...
Massimo

 

du sudo

dear Till,
that is the answer (run as admispconfig):

du: `/var/www/web39/user/web39_info/Maildir': Permission denied
120K /var/www/web39/user
4.0K /var/www/web39/ssl
1.6M /var/www/web39/log
18M /var/www/web39/web
4.0K /var/www/web39/cgi-bin
4.0K /var/www/web39/phptmp
20M /var/www/web39

bash-3.1$ sudo du -h --max-depth=1 /var/www/web39
124K /var/www/web39/user
4.0K /var/www/web39/ssl
1.6M /var/www/web39/log
18M /var/www/web39/web
4.0K /var/www/web39/cgi-bin
4.0K /var/www/web39/phptmp
20M /var/www/web39

so the count performed by "sudo du" seems correct (the same as du run by root). The statistics panel for web39 says:

Storage space: 100 MB
used: 952.36k

I'm oriented to think that I did something wrong with users. Actually all files are of user apache and group web39 (I changed it to follow the customer needs) but I have also the user web39_info that owns the site (I access with web39_info using FTP). Did I make some knot ?

Thank you,
Massimo

 

trying to guess the problem

I found the problem, but I don't have idea abut where's the error:

The site group is web39
The admin user is web39_info
The web dir has web39_info:web39 owner

The site has 100Mb quota;
The above mentioned user has 10Mb quota
The web directory is more than 10Mb

The FTP client correctly (I think) does not allow web39_info to add any more files. Have I maybe misunderstood the use of the user quota? Should this be set at 100Mb ? Is'nt this related only to mailbox dimension ?

Thank you,
Massimo