I'm a complete noob at linux and after slaving away at this for over 2 weeks. My vps host must really hate me, I must've deleted my ubuntu image over 15 times. trying to get it down just right, using only the essential commands. I finally have all the commands needed to start up an RT server with working email facility for google apps / gmail from a fresh install of Ubuntu 10.04 LTS Server. This guide is nearly identical to the guide at http://wiki.bestpractical.com/view/WithEmailFacility, but includes specifics for postfix and fetchmail. I hope this helps others. For Nano you can use vim, but i dont know how to use vim. =X # apt-get update # apt-get upgrade # tasksel install lamp-server give mysql password (write this down) # tasksel install mail-server ( i didn't install openssh server, as my virtual private host already had it, you may have to install it and i'm sorry i can't help you there. choose internet site in the pop up and then enter in your mail server name.(actually just put in your site domain name) # nano /etc/postfix/sasl_passwd gmail-smtp.l.google.com [email protected]assword # (save ctrl+x then y) # postmap hash:/etc/postfix/sasl_passwd # cp /etc/postfix/main.cf /etc/postfix/main.cf.old # nano /etc/postfix/main.cf smtp_sasl_auth_enable = yes smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd smtp_sasl_security_option = smtp_tls_security_level = may relayhost = smtp.gmail.com:587 # (save ctrl+x then y) # /etc/init.d/postfix restart or service postfix restart # mail [email protected] # Subject: fill in # fill in # . (end the email with a period followed by enter) # Cc: (you can CC an another email or just press enter) # cat /var/log/mail.log | tail (ctrl+c to exit log) (you should receive an email to email address above) # apt-get install rt3.8-apache2 rt3.8-clients rt3.8-db-mysql request- tracker3.8 fetchmail (enter in your mysql password that you created earlier, then pick the RT database user password, confirm database user password. you should write this down, but it should autoconfigure into RT_SiteConfig.pm # cp /etc/request-tracker3.8/RT_SiteConfig.pm /etc/request-tracker3.8/RT_SiteConfig.pm.old # nano /etc/request-tracker3.8/RT_SiteConfig.pm Comment out Set($CorrespondAddress... Comment out Set($CommentAddress... (you comment out by placing a # at the beginning of the line) add Set($MaxAttachmentSize , 10000000); Set($FriendlyFromLineFormat, "\"%s\" <%s>"); # (save ctrl+x then y) # nano /etc/apache2/apache2.conf (at the very bottom add) ServerName rt # (save ctrl+x then y) # nano /etc/apache2/sites-available/default (above </VirtualHost> add) Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$ /rt # (save ctrl+x then y) # a2enmod rewrite # service apache2 restart Now, goto your website URL or IP Login with rootassword Navigate to Configuration | Global | Group rights Find "everyone" in system groups and grant the rights of: CommentOnTicket, ReplyToTicket, and CreateTicket Then Navigate to Configuration | Queues | General Set the reply and comment address to [email protected] Also change your root password in preferences | about me Go back to the server shell # nano /etc/default/fetchmail (change START_DAEMON=no to) START_DAEMON=yes # (save ctrl+x then y) # nano /etc/fetchmailrc set daemon 300 set invisible set no bouncemail set no syslog set logfile /var/log/fetchmail.log poll imap.gmail.com protocol imap username "[email protected]" password "emailpassword" ssl mda "/usr/bin/rt-mailgate --queue General --url http://localhost/rt/" keep # touch /var/log/fetchmail.log # chown fetchmail /var/log/fetchmail.log # service fetchmail restart (send a test email too [email protected] listed after poll) # tail -f /var/log/fetchmail.log if all is working, go back and edit /etc/fetchmailrc and comment out set logfile /var/log/fetchmail.log # chown root:root /etc/postfix/sasl_passwd # chmod 0600 /etc/postfix/sasl_passwd Links thats helped me: http://wiki.bestpractical.com/view/WithEmailFacility http://serverfault.com/questions/11...elay-emails-gmail-smtp-gmail-com-via-port-587 http://www.felipe-alfaro.org/blog/2009/05/10/have-postfix-relay-e-mail-to-gmail/ http://www.gossamer-threads.com/lists/rt/users/94330
